Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (3.6K)

Relevance

Accepted Solution

Official Solution

Device Performance - Fountain of Youth Tips For Your Phone!

Like your car, your smart devices need a routine tune-up. Below you will find tips on how you can improve performance on your device and keep it secure. The Basics – Updates, Storage & Battery Performance Updates Updates are important. Not only can they improve device performance, but can

Questions

 • Other Phones & Devices

10.8K

8

0

0

Accepted Solution

Official Solution

Unlock my Samsung J3 (2018)

I have been trying to get AT&T to unlock my phone for over three months.  After inserting another provider's SIM card, the unlock code provided by AT&T have not worked.  Now, upon rebooting, the phone is asking for "SIM network PIN blocked. Enter SIM network PUK".  How can I get the SIM network PUK

Questions

 • Samsung

2.7K

9

0

0

Accepted Solution

Official Solution

Connecting ATT/HBOMax with my firestick

I just upgraded to fiberoptics. HBO Max is free for one year. I have it on my cell but cannot seem to get this to go to my firestick. I cannot pull up a HBO Max app in the app section. I do have Samsung Smart tvs in our home. Any suggestions?

Questions

 • Watching HBO Max

2.1K

2

0

Accepted Solution

Official Solution

Front for Organized Crime

I STILL maintain these crooks are a front for organized crime. AT&T had gone out of their way to make getting a prepaid account as difficult as humanly possible. Every time I call to change my account to something more financially reasonable I get connected to some 3rd world country on the opposi

Questions

 • Wireless Billing

91

20

0

Accepted Solution

Official Solution

Att account

I work for att in a mall as an authorized retailer, I got my bf an account and we upgraded his phone to the new Samsung ultra a little while back. He lost his job a couple months back (2-3) and we haven't been able to pay the phonebill with installment plans since I'm working on a minimum wage job.

Questions

 • Wireless Account

34

1

0

Accepted Solution

Official Solution

Galaxy S5 Rings Silently (Even with Sound/Ringer On)

I just received this phone through my company on Monday and did the usual setup of preferences, sounds, and volumes.  Now, when a call comes in, I can see it on the screen, but the phone does not make sound.  Text messages, emails, et cetera all alert, but not my ringtone. I have tried all the 'simp

Questions

 • Samsung

5.1K

5

0

0

Accepted Solution

Official Solution

Samsung Note 20 Ultra cant open MMS pictures

I have a NVR that sends images to my phone when motion is detected. I have not had any issues in the past, but it will not work on the new phone. I get all other pictures, but just not these.  They pictures show up as shared content or attachment and the phone does not know how to open even th

Questions

 • Samsung

2.5K

9

Accepted Solution

Official Solution

Samsung Galaxy a01 Moving apps NOT FILES to an SD card

I've tried everything I can think of and can't for the life of me figure out how to move apps to an sd card on this phone. I mean seriously I've never had any issues before but I just can't figure this one out. Please HELP ME!!!!

Questions

 • Samsung

4.6K

4

Accepted Solution

Official Solution

Can we have same data plan under AT&T?

If my mom has an Samsung Galaxy S21 and my dad has the same, and i get the I phone 12 pro, could we still be on the same plan? They have an unlimited data plan under at&t.

Questions

 • Apple

59

4

0

Accepted Solution

Official Solution

Unlocked Note 9

I purchased a brand new unlocked note 9 off of eBay. It was a T-mobile phone originally, it works fine with att. But it will not software update, when I check for updates it says update is up to date. I know it isn't, I know there is an update.

Questions

 • Samsung

58

2

0

Accepted Solution

Official Solution

3G phone still getting data

I have a Samsung Galaxy Note 8 (purchased at the local AT&T store) that I found out is a 3G device. Currently do not have any cell phone service (call or receiving), yet I still have data service. How is this possible? I would think that the data services would use the same service (3G) as the c

Questions

 • Samsung

122

1

0

Accepted Solution

Official Solution

Galaxy J3 6 WiFi dropping

I just got phone yesterday Galaxy J3 6 WiFi dropping constantly. Do I need to change it in for different phone or is it fixable

Questions

 • Samsung

5.3K

3

0

0

Accepted Solution

Official Solution

Closed

The new Samsung Galaxy Note7 Smartphone, from AT&T!

We are excited to announce that you can pre-order the new Samsung Galaxy Note7 smartphone from http://www.att.com/note7 and AT&T stores starting on Wednesday, Aug. 3 and it will be available in AT&T stores starting Friday, August 19!     Are you as excited as we are for the Sa

Questions

 • Samsung

2.6K

3

0

0

Accepted Solution

Official Solution

Need to update an android phone. I'm not in US

Have a Samsung SM-F900U Fold phone and cannot update it. I'm in Brazil and as using another carrier chip and now used an AT&T prepaid chip and local wifi but still cannot update it.

Questions

 • Samsung

194

3

0

Accepted Solution

Official Solution

Disable app auto update

How to turn off app auto updates.

Questions

 • Other Phones & Devices

87

4

0

Accepted Solution

Official Solution

Someone is accessing my voicemail

I've been getting weird phone calls all day. spaced out about an hour or so. i never answer calls from anyone I don't know. Anyways after the 4th call from a different number a voicemail came up. I immediately clicked on my voicemail and entered my password but it tells me someone on a different dev

Questions

 • Account Features

191

1

0

Accepted Solution

Official Solution

Device unlock

I have a phone it's 3 years old I need to unlock it I have another SIM card with another company I paid off

Questions

 • Other Phones & Devices

53

1

0

Accepted Solution

Official Solution

can we CAST a streaming movie or TV program from U-verse on my phone to a big television screen?

I can CAST YouTube videos.  I can CAST HBO/MAX movies from my Apple iPhone to the living room Samsung TV screen. Last night I went into the U-verse app / TV Guide to watch a movie for the first time, and my telephone screen was just too small to  fully enjoy PATTON. I couldn't find th

Questions

 • Watching U-verse TV

89

5

0

Accepted Solution

Official Solution

Why I can't get the pie update on my Samsung Galaxy S8 Active at&t?

When I heard that the pie update is out for the at&t s8 active, I got so happy but when I checked it said your device is up to date.Why me?BTW I live in Pakistan so there's no chance I can have at&t sim card.

Questions

 • Samsung

62

2

Accepted Solution

Official Solution

RCS not working for all people since getting S22

Since getting my new S22, RCS no longer works with my wife. We are both on AT&T branded Samsung phones and using Google Messages.  We both have chat features enabled.  The only difference is that mine says it's "powered by AT&T" while hers says "powered by Jibe Mobile".  Does

Questions

 • Android

7.7K

402

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.