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AT&t offered me a free phone I tried to claim it

When AT&t offered me a free phone and I called the 800 number 3G hotline number I got told I was getting an a12 sent to my address I never got it that was 2 days ago now that was supposed to get it I can't find an order number now anywhere no history of it can't find any history of the conversat

Questions

 • More AT&T PREPAID Discussions

929

1

0

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But a used phone saying it was unlocked

I just bought a renewed phone from amazon claiming to be unlocked but turns out the phone is not unlocked and under a installment plan can anyone help?

Questions

 • Samsung

36

2

0

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Unlock Code

So I bought a phone that was supposed to be Network unlocked come to find out I was lied to and now I'm stuck with this phone that I can't use unless I get a network unlock code. So does anybody have a puk code for at&t? I need it to not be Network locked to AT&t I need it to be completely u

Questions

 • Wireless Account

44

2

0

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Att account

I work for att in a mall as an authorized retailer, I got my bf an account and we upgraded his phone to the new Samsung ultra a little while back. He lost his job a couple months back (2-3) and we haven't been able to pay the phonebill with installment plans since I'm working on a minimum wage job.

Questions

 • Wireless Account

35

1

0

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Unlocking my phone

Hey I have a quick question if I unlock my phone (samsung) will I still be able to use at&t in the future or still be able to use it now

Questions

 • Samsung

79

1

0

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qualifying phone trade ins

I have a Note 8 that has one spot on it chipped away on a corner (see picture for reference). When rubbing finger across it you can't really feel it but can if using your nail. I wasn't sure how picky the dents and scratches qualification are. This phone is in otherwise pristine condition. I couldn'

Questions

 • Phone & Device Upgrades

80

2

0

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Unlocked Note 9

I purchased a brand new unlocked note 9 off of eBay. It was a T-mobile phone originally, it works fine with att. But it will not software update, when I check for updates it says update is up to date. I know it isn't, I know there is an update.

Questions

 • Samsung

62

2

0

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How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

 • Samsung

927

3

0

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Phone marked as stolen and it's not

I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan

Questions

 • Samsung

82

13

0

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sim unlock pin blocked enter sim network puk

I cannot unlock the puk code.i need puk code and pin code

Questions

 • Samsung

1K

3

0

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The trade-in bill credits can they be used for a prepaid account or only for an installment plan?

I'm looking at possibly trading in my galaxy s21 for a galaxy z flip3... on Samsung website it has the offer for "trade in bill credits"... can anyone tell me if the bill credit can be used for a prepaid account as well? Or is it only for an installment plan?

Questions

 • Plans & Features

33

1

0

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Galaxy S5 Rings Silently (Even with Sound/Ringer On)

I just received this phone through my company on Monday and did the usual setup of preferences, sounds, and volumes.  Now, when a call comes in, I can see it on the screen, but the phone does not make sound.  Text messages, emails, et cetera all alert, but not my ringtone. I have tried all the 'simp

Questions

 • Samsung

5.1K

5

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0

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Samsung Galaxy S7 BOGO Deal

I was reading the fine print and I have a question on a part of it. I'm thinking a taking advantage of the deal but here's the part I'm curious about. If I sign up for it under Next, I'm currently not under contract or anything. I have my own phones, I just pay monthly for the 15 GB plan. If I end u

Questions

 • Wireless Billing

4.2K

5

0

0

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Sim lock more than 2 business days

Why haven't I received my unlock code for my SIM lock on my device has been more than 48 hours and it still says processing processing waiting 48 hours or 2 business days and spend 5 days?

Questions

 • Other Phones & Devices

78

1

0

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Installment Plan for Free Device

Earlier this year my husband and I did buy one Samsung Watch get another free if we added a new line. I recently looked at my bill and noticed we are still being charged for the other watch's installment plan. Has anyone else had that issue and was At&t able to address it?

Questions

 • Wireless Billing

90

1

0

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Need to update an android phone. I'm not in US

Have a Samsung SM-F900U Fold phone and cannot update it. I'm in Brazil and as using another carrier chip and now used an AT&T prepaid chip and local wifi but still cannot update it.

Questions

 • Samsung

208

3

0

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Device Performance - Fountain of Youth Tips For Your Phone!

Like your car, your smart devices need a routine tune-up. Below you will find tips on how you can improve performance on your device and keep it secure. The Basics – Updates, Storage & Battery Performance Updates Updates are important. Not only can they improve device performance, but can

Questions

 • Other Phones & Devices

10.8K

8

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Dual SIM

Do any of the Android phones have a dual SIM?

Questions

 • Device Features

67

2

0

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GETTING A NEW CELL NUMBER

AT&T deactivated my SIM card. After much haggling they sent another yesterday.  I did not get it.   Can I request and get another cell number and a universal SIM card. It may have been pilfered. I don't have access to my cell number and am having a hard time requesting one

Questions

 • Wireless Account

59

2

0

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Front for Organized Crime

I STILL maintain these crooks are a front for organized crime. AT&T had gone out of their way to make getting a prepaid account as difficult as humanly possible. Every time I call to change my account to something more financially reasonable I get connected to some 3rd world country on the opposi

Questions

 • Wireless Billing

94

20

0

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