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new customer, left disappointed.

To whom it may concern:   I am a new customer of AT&T Digital life, signing up in Dec.  I called in to start service and spoke to a sales rep that went over my needs for home security.  I advised her I wanted video cameras, door and window sensors and carbon monoxide/smoke alarms.  She said that I f

Questions

 • Billing & Payments

398

5

0

0

Sales Nightmare - Can AT&T understand that I am trying to give them my business?

How horrible is AT&T Wireless? I've placed an order twice and both times it was cancelled because they couldn't verify information. No phone call, no explanation, no real desire to take my business...buying a phone and signing a 2 year contract. they just cancelled and left it at that. Then I call b

Questions

 • Wireless Account

285

1

0

0

ATT cut my power and could care leas

Hi! AT&T cut our power lines and will not come fix them.  They say they will come and they never fix. It’s 96 degrees daily where I live and they are putting myself and my children in danger but somehow they are always available to make a sale! How do I get someone to fix what they did and care abou

Questions

 • AT&T Fiber Equipment

157

4

0

0

More of the runaround and empty promises

I understand att internet does not service my area. Ive have had 4 different agents tell me that they can come and have a tech come and install the lines, bury them underground and install in my home. And apparently do it for free! But allllll of a sudden the answers want to change and I get placed

Questions

 • AT&T Internet Installation

74

0

0

0

Closed

Door to Door Sales Scam - Why Does AT&T Allow This?

I just signed up for Uverse fiber and a person wearing a page and hat purporting to represent AT&T kept knocking on my door saying that he was "following up" on AT&T fiber in my neighborhood. When fiber was installed, the rep stated that someone would be by to bury the lines so I thought this was re

Questions

 • U-verse TV Account

15.3K

10

0

U-Verse Sales and fake promises. Then bills I don't owe...Screwed by Customer Service..Anyone else?

I am a Comcast member with 40 Mgps and ATT sales told me they could provide better internet service as a trial for 30 days with no obligation to pay anything unless I wanted to keep the service. I agreed and their tech came out did the install and guess what, they barely made it to 30 Mgps. I called

Questions

 • U-verse TV Account

391

3

0

0

New Service Scams

If you are here to help, tell me this, how do we get copies of our sales calls? I've called 4 times into customer services this evening and still at the same place I started. Nowhere. I recently moved and signed up for new Uverse services as well as switching over my wireless to ATT. I did not expec

Questions

 • Wireless Billing

350

5

0

0

Unethical bait tactic to get you signed up for service; BEWARE OF ANY VISA GIFT CARD DEALS

Signed up for 1yr contract fiber internet with supposedly promised $100 Visa gift card.I never received any form of notification (neither email nor regular mail) about claiming the gift cardI was never informed of "120 Days" expiration clause. Now because it's been over 120 days since installing the

Questions

 • AT&T Fiber Account

330

2

0

0

False offers on upgrade - Charging us more, giving us less, and wasting time

To be brief:In late January, I ordered an upgraded of internet 75mbps as we were at 24, and figured it was time for a change. For some reason, the install was cancelled (not locally, but through the online system)  4 times. The call centers informed me it was a technical glitch. My bill went up. Eve

Questions

 • U-verse TV Account

215

2

0

0

Where's the fiber map? (i.e. Take my money!)

I'm planning to move to a city in Florida where there are 3 options for high speed internet.  One of them has wide availability but is slower and more expensive than AT&T fiber, another has very limited availability, and then there's AT&T fiber...  The only reason I even know it's available is becau

Questions

 • AT&T Internet Plans

188

3

0

0

DO NOT FALL FOR THE $200 ACCESSORIES IN-STORE CREDIT (BC SALES TACTIC).

If they tell you in-store that they are offering this. Tell them "NO" I don't want it and just buy your phone online and do the process online. What it is, is the store trying to sell you additional products without you knowing thinking its a bargain. Well it's not. You are still paying them $200 fo

Questions

 • Wireless Account

609

3

0

0

Digital Life Service Fiasco

Not the happiest but hopefully can find a solution.

Questions

 • Other

367

3

0

0

Customer Service: Bad Training or Bad Employees?

Good Evening Everyone.  As a corporate trainer, I take time and effort to provide good service when teaching.  I'd like to share an incident that I experienced at my local AT&T store in West Nyack NY in the Palisades Center. On October 25th, I ordered an iPhone 6 plus with a young salesman.  During

Questions

 • Apple

1.6K

10

0

0

False Sales Pitch from AT&T Representative

I contacted an AT&T Sales Representative, Christina, through chat on 8/3/16 and was given a quote for new internet service. Today I called AT&T sales to ask a few more questions about the offer and found that the original quote was incorrect by a large amount. Please re-train online sales representa

Questions

 • AT&T Internet Account

607

0

0

Austin Gigapower - Fraudulent sales tactics

I had two sales representatives come to my door (in an Austin suburb) in early January.  They sold me on the promise that Gigapower was already wired to my neighborhood node and it would be switched on by the end of the month.   They also claimed that existing customers would be automatically upgrad

Questions

 • AT&T Fiber Ordering

1.4K

5

0

Salesman cheated me

So I upgraded my internet and got a call from a type of door-to-door salesman and he was offering me a huge deal to switch my phone carrier service provider to at&t and the deals he told me in person seemed so good to be true and even after I told him that my past experiences with all cellphone carr

Questions

 • Phone & Device Upgrades

213

1

0

0

Sales person messed everything up. Anything I can do for compensation?

Hello!  Probably nothing I can do but doesn't hurt to ask. I recently moved to a new apartment and had to get AT&T internet, I used to have Spectrum, 100mbps.  When I talked to the sales woman (name was Gifty apparently) she sounded oh so eager to help me get set up since my parents were also longti

Questions

 • AT&T Internet Account

348

2

0

0

Please lay a dedicated line to my home

Hello U-verse, I have just ordered U-verse internet service with you. I was told that I will have a dedicated line installed into my place. I just want to be 100% sure that I will be getting my dedicated line installed before the installation date  Will you please help me with this or get me in cont

Questions

 • AT&T Fiber Installation

494

1

0

0

Erroneous bill - horrible customer service

I need to file a complaint about how my issue was handled (or mishandled) and I still need my bill zeroed out. At the end of May 2018, my family and I called AT&T to set up internet at our new home in Texas following our move from Virginia.  The sales rep on the phone told us that AT&T did not provi

Questions

 • AT&T Internet Account

148

3

0

0

Rewards card rebate... scam?

We were promised hundreds of dollars in credits in rebates for trading in our old phones and signing up for a wireless and DirecTV bundle.  Months later less than half of what was promised has come and the customer service reps know nothing about these deals. We've ha be spent several hours on the p

Questions

 • Wireless Account

257

4

0

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