Frustrated!  I have a S7 Active.  About a month ago after a system update, the battery life on the device was greatly reduced.  It maybe lasts 6 hours.  There was another system update last night, and now I get a "moisture in the charging port error.  The phone was nowhere near any moisture, not is

My AT&T Samsung S7 active has some issues after the recent update.  The gallery and photo apps stop immediately after opening when trying to open an image from the my files app.The device maintenance app stops immediately after clicking on the storage option within that app.  The battery seems to di

Hi, i buy the Galaxy S7 Active in Switzerland and all is working fine except the software update...i still have Build MMB29M.G891AUCU1APE7. Is this because i not use an AT&T sim Card and when yes how can i make the OTA update working... ...must i buy a AT&T SIM only fpr the update?? Thanks for your

I was very excited about upgrading to the S7A yesterday but that soon disappeared after realizing that this device does not work with android auto because of how AT&T modified marshmallow. After doing some research I found out this is the case with the regular S7 on AT&T as well (and AT&T still has

I've tried everywhere for help except here. I got two S7 Actives the same day last June. One for me, one for my son. My son's phone receives regular OTA updates. Mine has not received a single one. I've been to the AT&T store, Samsung Experience at BestBuy, AT&T customer service over the pho

Hola desde que actualice hace unas semanas el sistema, noto que la wifi se desactiva aunque tenga en la opción avanzada: Mantener Wi-Fi activado durante suspensión: en siempre, solo se mantiene activa cuando está cargando, alguien que pueda ayudarme, desde ya gracias.Samsung-SM-G891AVersión de banda

I received a galaxy s7 active recently and am trying to unlock it. However, when I attempted to unlock it with at&ts unlock portal, I managed to mess something up and I never got an email. However, when I try to unlock it now, it says "Uh-oh! You tried to unlock your account too many times. Try agai

I have not received a security or OS update since September 2016 when I moved to Cricket (which is owned by ATT and uses ATT towers). I am stuck on Android 6.0.1. If I 'Check for updates' I am told the device is up to date.Can anyone offer some guidance? XDAdevelopers have some instructions for usin

After the Oreo update, when you get into the messages app, you should get an icon in the bottom right corner with a pencil over a piece of paper. Instead I get a rectangle with 3 dots in it.      The icon of the paper and pencil is how you start a new text message, the 3dot box has y

Wanted to post some details about the issue we are seeing post my update to OTA Build G890AUCS3BPCG released in april on my AT&T S6 Active SM-G890A. Ever since this update I have seen substantially reduced battery life and wifi continually stops functioning.This is not just my S6 Active but also all

I have a Samsung Galaxy S7 Active which is currently on Android version 7.0 and Baseband version G891AUCS2BRA7 (February 5, 2018 release). As per https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1136420?make=Samsung&model=SamsungG891A, the most current version is Android ve

My Samsung S7 Active is still on August 2017 frmware G891AUCS2BQH1. Will I be able to update to Oreo via OTA?

After my S7 Active upgraded to Oreo, I don't see many of the prominent features of Oreo. The OS version shows 8.0.0, so I know the upgrade was successful. For example, the settings menu is still from Nougat and doesn't look anything like the new Oreo settings UI. See attached images.   Some fea

I had a problem with my Galaxy S7 Active.   Galaxy S7 phone was stuck on the AT&T logo when we woke up in the morning.  We tried the following:Tried to restart - would not restart, stayed frozenTried to hold the power + home + volume up  button - would not restart stayed frozen stayed frozenTried to