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$300 VISA Scam
I have spent over 3 hours trying to get the $300 Visa I was promised for buying 2 iPhones and adding a line. The Visa card was one of the only reasons I decided to upgrade. I called a few weeks ago because I had never received the card. After being sent back and forth between customer service and t
• Wireless Billing
Tech support runaround
LG is my mobile phone manufacturer. When I contacted AT T tech support to lengthen the ring time before voicemail activates, so that I have more time to take the call, I was told to call LG directly for help. When I did so, their tech support told me that's an issue for AT T, and I was referred back
• Other Phones & Devices
Order cancelled because ATT couldnt verify my identity!
So I just went to pm the ATTCares because the convos want to be kept private. I go to PM them and ATTCares and ATTforums no longer take PM???? I want to know who I can email all my pics of chats and cancelled orders. I also have pics of the runaround. No lie!!! Well if i dont get a response soon I w
• Other Phones & Devices
Order and Refund Mayhem
I ordered an Apple Xs 64GB on October 7, 2018 at a store. The store did not have the phone in stock, so they said they could ship it to me. Fast forward to day of supposed delivery: UPS reports phone as "stolen", this was a Friday. I call ATT on Monday, they say I need to go to the store, so I go to
Billing continued after cancelling account
Cancelled account and got new billing cycle now owe 300. Called over 10x same excuse and answer every time what else can I do I'm now in collections and they won't stop calling I refuse to pay for services I didn't use !
• U-verse TV Account
Where is this Fictional Back Office?
I am also wondering about this Fictional Back Office. I've spent HOURS over the past 3 ½ weeks just trying to get an answer on where my replacement phone is. After the rep is "searching the computer" for my "case" (each time I contact AT&T I'm given another case number) and after an hour on the phon
• Wireless Account
Uverse Fiber boxes installed in my yard, my neighbors can get service, but I cannot?!?!?!?!?
I live in Charlotte NC. We recently had ATT Fiber installed in our community. I have two spots in my front yard dug up for this installation. Cheap grass seed was placed where the work was done, different story. ATT has hired consultants to come out and sell the newly available services. I specifica
• AT&T Fiber Ordering