I need to unlock my devices but your portal is not working and Customer Service has been rude at me when trying to unlock my Alcatel ideal.

Yes. We were going to leave. Talked my client into staying with 6 months free HBO an cinimax. Didnt do it. Claims they cant do that. It was all noted by the previous tech. They said ya we see the notes. The FCC says we cant do that. So...they did give him 6months of HBO. And 3months of cinemax. I do

Today I was attmepting to resolve a very convoluted billing situatin and asked ot be escalated to an area manager.  CINNAMON who identified herself as a manager came on and apoloigezed that I had spent 2 hours (rverified by the timer on my iPhone) and had spoken to 8 people in t 3 different deptartm

I NEED a way to contact the corporate office about the experience I had with this store tonight. I can’t find a single way to get in contact with the corporate office or even anyone higher up at this location to address this issue. I am appalled at the service I received and the errors that were mad

Very upset by this. My house burned down November 13th. I only had a land line. I called to cancel the number within a week. Was told it was canceled. Got a 200$ bill. Sent payment along with a letter that explained the phone was suppose to be canceled due to fire. Hoped for a refund. Next month got

I was on hold for 20 minutes just to finally get to speak to a last who was very rude, never appologized for a mistake customer service made and cut me off mid sentence by giving me a phone number to get a refund then very quickly asked if there was anything else and before I could answer her questi

I call att today about my U-verse service I was disrespected by agents and mangers. I have never Experiience such disrespect I felt a shame by the way some agents and mangers spoke to me. The experience was the worst I ever had with AT&T. I had surgery 2 weeks ago I had to pay out of pocket with

Let me first say Ive had att since it was cingular and my family since it was southwestern bell but today i had an experience like none other! In august i called in about fraudulent charges just to find out someone had an account opened in my name at an address ive never lived at not heard of! after

I am in S.FLa 33317 and had power back for 3 days now and still no net or tv. No reps answer anything. One rep in India had no idea what a hurricane was and told me my modem is bad and sent me a new one. My modem is fine. Nobody in my neighborhood with Uverse has it working. No estimated times to fi

My family spoke to Steve from Utah today in regards to starting a plan. When my brother told Steve he would need to speak to his wife before making a decision, Steve called back and left a threatening voicemail. In the voicemail, which I can provide if needed, Steve tells my brother that doesn’t kno

I’ve been with AT&T for over 15 years. My bill has reached over $350 for four lines including the next phone payoff program. After dozens of calls over the years and endless hours on the phone/ chat I’ve reached my limit. No agent or rep has ever helped me, they all keep lying to me about what I wou

This company has completely lied to me and ripped me off!!! I have been on the phone with them since Thursday  9/13/2018 for now a total of 15 hours and 23 minutes to be exact and nothing has been done at all!!! They have disconnected my phones my children's phones who do not live near me...I have g

A group of men in orange shirts (neither saying AT&T nor City of Los Angeles, for whom they claimed to be working) came trampling into my front yard today without notice (no supposedly required door hangers) and then tried to convince me to let them into my back yard. I asked for proof of identity a

Yesterday, on July 13th, 2016, I drove for 30 minutes to get to this AT&T store:Turtle Creek Crossing, Hattiesburg, MS 39402   Due to an accident on the road I arrived later than I expected at 6:58pm.  Store closes at 7pm.  Close one I thought.  But imagine my surprise when I saw a male employee lo

On 6/23/17 I called At&T Customer Service after receiving (and paying in full) my FIRST BILL. I was being charged for wireless services that I did not request or approve (in addition to my U-Verse and Internet that I requested). I was being charged for wireless services for $14.99 plus a $50 activat

AT&T. Get it together. Door to door sales are outdated and irritating to everyone. Today the same group of 3 men showed up at my door TWICE and rang the bell, repeatedly, wanting me to switch to AT&T. In 2008 I had a problem with this which was reported to the BBB. At that time, AT&T claimed door to

I have been a customer for a while now and have had zero problems with customer service. They have always been helpful and fixed problems. WELL just now this one woman was a total waste. She was rude and not listening and she hung up on me. TEACH YOUR PEOPLE SOME RESPECT. I was AND AM already frustr

I cancelled my service in August, as I was going to be traveling for an extended time. I left Sept. 3rd. I called on my way to the airport to make sure my service would be turned off that same day, only to find out it was place on hold, NOT CANCELLED. I checked my account on-line only to find I was

Hi All, Been as AT&T customer >10 years.   Recently went into AT&T store and changed to prepaid service.  Changing the service was a nightmare experience.  Michael in the Redmond Town Center store provided pathetic customer service and was condescending.  All we came in for was to unlock a couple ph

Well I have never been more disgusted with AT&T than today. My Samsung Galaxy Note 4 is screwed up and not working again for the second time since I got it and I havent had it a year yet. I will have to re enter all my information into the replacement phone because AT&T's transfer apps DO NO WORK.