
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
HELP!!!!!! AT&T Support is not able to understand the issue and resolve and for me is simple, I bought a block of Static IP 3 days ago and last night I was on the phone with support for 4h and was not able to resolve with the excuse that they need to process a new order in the am because of the late
Questions
•
AT&T Fiber Installation
Hello, I've tried to contact technical support regarding an issue with my second hop, and nobody in technical support seems to understand what a traceroute is. Furthermore, I've been unable to contact or talk to anyone higher up in the technical chain. Instead, Technical Support boun
Questions
•
AT&T Internet Security
It looks like my last post may have been deleted, I cannot find it anywhere. I seem to be having latency issues, specifically regarding Steam and CS:GO. I used to be able to connect to official Valve servers and get anywhere from 3MS to 20MS ping. However, about 2 months ago, I cannot get connect
Questions
•
AT&T Fiber Equipment
Hi there! I'm hoping someone could help me with an interesting question. I have a friend in the same city as me that just moved (not far, about a mile.) When he moved, he turned in his old uverse equipment, and got new equipment. Please note that we have the same Uverse internet service. Now, hi
Questions
•
AT&T Internet Features
I have played Path of Exile (POE) for years, within the last 6 mo. to 1 yr. my pathing/route has changed and suddenly my connection has become unstable. It is very slow to connect to the server, and once inside and I can be dropped due to the packet loss I am experiencing. This is the ONLY PC
Questions
•
AT&T Fiber Account
We have two Gigapower business accounts that have tremendous packet loss on port 22. I have called AT&T numerous times, but all of my requests to escalate the ticket are denied. How can I get GOOD tech support? I am ready to cancel all of my AT&T business accounts over this - I am pretty frustrated
Questions
•
AT&T Internet Features
It is a clear and present issue, I am being routed around servers all day and my connection gets dropped several times per week...Facebook: Images and Videos do NOT load.. not at all.. and on the slim chance that they do, the images will not download full resolution they download as pixelated images
Questions
•
AT&T Internet Features
My U-verse gateway (model 3800HGV-B) serves several wired and wireless connections on 192.168.1.0/24. One of these wired connections is to a second router (Netgear) with a static IP of 192.1168.1.1. The second router servers additional wired and wireless connections on 192.168.5.0/24. One item here
Questions
•
AT&T Internet Equipment
So I have AT&T fiber in Edmond, Oklahoma and have been having buffering issues with YouTube randomly. After my troubleshooting I believe it may be a routing issue. The top server route I have no issues with but the bottom one only gets around 500Kbps. Multiple speed test prove my connect
Questions
•
AT&T Fiber Equipment
This is getting out of hand AT&T, I have gigabit fiber internet and I cannot stream a 1080p video without constant interruptions, It HAS to be a routing/throttling issue. These are the same server I was having issues with beforehand. https://forums.att.com/t5/AT-T-Fiber-Equipment/YouTube
Questions
•
AT&T Fiber Equipment