
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I have bought new IP cameras and it only accepts 2.4G Wi-Fi, how can I connect them to my Arris 5G router?
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
What's the process for returning an AT&T Wifi Extender?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
We just had our router/modem replaced to the BGW210. When my daughter spoke with the ATT rep, she was under the impression we should NEVER unplug the unit. Is this correct?
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Currently I am using a BGW210 modem/router that was provided by ATT and I'd like to know what are the supported brands and references that I can use to connect to this one. Also, would this AT&T modem support wifi 6? Thank you!
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have ATT Fiber. My ATT Fiber Gateway is configured to use IP Pass-through. When I first connect to the "ATT Home Manager" app I see a green checkbox that tells me the system is "Online and secure". Under "App Preferences" the "Activate Security" setting is "on". I do not use the ATT WiFi (it
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I recently had the 1GB internet service installed. I have an office in the back of my house that has a hardwired connection. My problem is with the WiFi coming off of the Fiber modem. The speeds test just fine. The problem is there are constant pauses on all WiFi devices. Web pages pauses up to
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I just got ATT fiber installed to the BGW320-500 Gateway. I'm wondering if there is an advantage in using my ASUS RT-AX58U for the wireless connections. Also if I use the passthrough method, should I connect the ethernet clients to to BGW320 or to the ASUS router? Thanks
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I recently had ATT fiber internet installed. I now have a BGW320-505 modem/router. I’m trying to turn off the wifi so I can connect my orbi. I followed JefferMC instructions from this forum. I set the Home SSID and Guest SSID Enable to off. When I try to save these settings
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have a Netgear R7000 I would like to use in addition to the router in the BGW320-505. I want to be able to use the R7000 as a separate network (not an access point) as I have configured the R7000 for a VPN. I assume I would configure this router as an IP passthrough. Is my desired configura
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have a BGW 700-210 that I've connected my personal router to via Ethernet. I went into the BGW's settings page and turned off the wifi radios, but they're still broadcasting and devices can still connect to the AT&T network. I talked (way too long) with support and they claimed I need to disco
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have AT&T U-Verse with an ARRIS NVG589 and I know I need to go to the router IP address then Firewall-> NAT/Gaming and add PSN & PS4 IP to the device list. My concern is that it pops up the warning "The change you are attempting to make may cause AT&T U-verse TV to stop working properly." My conce
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
How do I get the Visio TV built in apps to work? I have a strong Wi-Fi signal on the TV, but they won't boot up, keeps saying it's disconnected from the network. Also tried it with Ethernet, same thing happened.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I want to use a NetdumaR2 Gaming Router instead of my current Nokia BGW320-505. How do I make this happen?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
We just had a BGW320-500 installed and I want to be able to use my Netgear router. I am not sure what I need to do to be able to use it. On a side note both pieces of equipment are using 192.168.1.254. Right now that is pointing to the BGW320 which means that I am unable to access the admin screens
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I scheduled an installer to come out and hook up new AT&T fiber optic 1G internet. I do not have a previous fiber install, so he would have had to lay the outside wire on the grass, and have someone bury it later. that part was ok. Inside the house, however, he told me the modem can only
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I have a wall faceplate in my home office that I need some clarification on. I am attaching a picture of it. It has two outlet/inlet RJ45 connectors on the face plate. One is colored green and has the word "broadband" above it. I do not have anything plugged into the jacks yet. I believe the previou
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I've been trying to search for information in regards to what exactly the Home Network Security options does under the Firewall | Security Options section of the gateway admin site and cannot find any information. Would someone please either send me a comprehensive list of features or send a link th
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I am looking for the set-up instructions. I know I need to enable bypass mode and then turn off wireless on the Arris BGW210 to avoid interference. I am looking for step by step instructions before I waste hours trying to configure this myself. Thank you in advance!
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have an AT&T provided device. It's been a workhorse. However recently when I use a VPN for work I am starting to see some instability in the connection during the day. Work has confirmed there is no problem with our VPN portal and that everything is green on their end for m
Questions
•
AT&T Internet Equipment