Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.9K)

Relevance
Selected Relevance

Accepted Solution

Connection Issues; New DSL Modem

A few days ago, our DSL modem of 15 years died from a lightning strike. ATT was quick to bring in replacement and when we can get a device to connect, the internet is much faster and more stable than it had been in years, however we have problems keeping devices consistently connected. For example,

Questions

60

3

0

Accepted Solution

Closed

Here we go again How to enable/disable IP Passthrough on BGW320-500

Hi- I read all the posts and am very network literate. I am referring to this post How to enable IP Passthrough on ATT BGW320-505 - Devon Stephens You do this and then how do you access the AT&T BGW UI- what IP? I want to use the BGW as a pure modem and kill all the wifi.    Also wh

Questions

249

25

0

Accepted Solution

No firmware updates for 5268AC Router; Seek Replacement

I received an email stating that The AC5268 router I have had for multiple years will no longer receive firmware updates. The vendor that makes this device will not release any new firmware updates.  As we know, we should always patch our router to keep it up to date in order to fix vulnerabil

Questions

132

2

Accepted Solution

Apparent routing issues with AT&T fiber

I have had AT&T fiber for over a year. Over the past several months I began experiencing several slow connection times. For instance, opening something as simple as MS Outlook would hang with Outlook displaying... "connecting to server" for nearly 3 to 4 minutes. This has now manifested itself i

Questions

491

16

0

Accepted Solution

Port forwarding suddenly stopped working

We have AT&T Business Fiber for this small business. We have 13 static IP addresses and those are working fine. We also have a bunch of systems (workstations, WiFi devices, etc.) on the same AT&T LAN that get addresses in the 192.168.1.0 block. Some of the systems using the 192.168.1.* addr

Questions

53

3

0

Accepted Solution

setup NAS on BGW210-700

Looking for instructions to setup external drive as NAS on my home network from ARRIS GW210-700

Questions

43

1

0

Accepted Solution

Is it possible to host personal cloud storage on ATT fiber service with ARRIS GBW210-700 router?

I like to know if it is possible to host my own cloud storage on my ATT fiber service. My ATT fiber service setup includes the ATT provided ARRIS GBW210-700 router and to LAN 1 my personal Asus AX3000 is connected and is on private IP space private IP192.168.1.x.  My ATT GBW210-700 is in IP

Questions

132

7

0

Accepted Solution

Skip pinhole rule

None of my home network services, which I've been running for many years, are now receiving outside connections via my router.  I have a static IP assigned to the router, a 5268AC FXN The router system log is full of :   daemon: rulemgrd[1951]: Skip pinhole rule, nodeid: -1, appid: 180

Questions

195

1

Accepted Solution

Device Access Code does not work [SOLVED, VPN on]

I want to enter the modem configuration options and the Device Access Code printed on the side of the modem doesn't work. Is this because my browser is blocking the 22 trackers on that page?  

Questions

53

4

0

Accepted Solution

NEED AN UP TO DATE ROUTER!

my current router, 2Wire 3801 HGV-B, it's OLD and I NEED A BETTER REPLACEMENT! HOW CAN I GET A NEW MODEL? has an issue with intermittently resetting itself @ the WRONG TIME! And that's not GOOD SINCE COVID-19 Has Sent me HOME WORKING FROM HOME! I NEED A NEWER, BETTER MODEM!

Questions

154

6

0

Accepted Solution

Firmware updates for Pace 5268AC?

Is there a way to check for any firmware updates for the Pace 5268AC? I can see that my current software version is 11.12.1.533524-att but haven't found any way to determine if this is up to date or not, and if not, how to update with any security updates.

Questions

3.9K

10

0

Accepted Solution

Replace BGW-210 to BGW-320 possibility

Hey, Just called to the technical support with the ask of possibility of replacing BGW-210 to BGW-320 and got an answer that it's not feasible (I'm considering case when I'm personally buy a new router). Is it true? If yes then I'm a little bit surprised. May it be related that my apartment complex

Questions

356

8

0

Accepted Solution

Closed

Using AT&T Fiber Modem/Router with Existing Mesh Network

I have an existing mesh Wi-Fi network in my home with three WAPs. I am considering switch from my cable Internet provider to AT&T fiber but I cannot get a straight answer from anyone on the phone. Will the modem/router that they provide be compatible with my existing network? I really only need

Questions

6.3K

11

0

Accepted Solution

Phone light on modem wont turn on. Model BGW210

I have both the broadband and data cable plugged in. Ive tried to reset multiple times, and unplugging it and plugging it back in. None have worked any solution?

Questions

337

4

0

Accepted Solution

Setting up a 2.4 Ghz band with access to the home network

I have a printer that uses only 2.4 Ghz WiFi. I am using a Motorola Router BGW210.  The rest of the home network can use the 5 Ghz band.  My understanding is that for the other devices to use the printer, the printer needs to be on a 2.4 Ghz band with access to the home network. &nbs

Questions

23K

8

0

Can I use my own mesh router with the ATT modem?

I have my own whole house router. Can I use it with the ATT Modem or am I forced to use/buy it from ATT?

Questions

224

1

0

Wifi

How come At&t is not saying anything about the fact that most of the major cities have no internet/WiFi connections. Those of us who are still work from home are losing money, and not getting any answers about this. Its insane. Its down in Almost every major city? Why cant they tell us whats act

Questions

43

3

0

Not all devices connect

I've been using this router for a while, until today whenever I woke up it refused to connect to my PS4 pro. I thought it was just an issue with my playstation, however the same thing is occuring with my XBOX series s as well. The router will connect to other phones, tablets, and TVs but refuses to

Questions

105

2

0

enable mac filter

router 4111N. I have located the appreciate mac address for the device is would like block.  I select mac filter select save and receive error message.  The device is in the blocked column for device I would like to block.  

Questions

76

3

0

Unable to open port/ Port Forwarding

Have been on about a dozen phone calls with tech support. they can see the rule added to the router, but I am unable to actually open the port. Checking the port on various 3rd party sites all show that the port is still closed regardless of what the router says. Any help would be appreciated.

Questions

180

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.