AT&T mailed a new modem to me and I have to return the old one. But to where?  I don't find any instructions.

My HP LaserJet Pro 200 printer has dropped off my home network and I can't reconnect it. We have been using it without a problem for many months but it can no longer connect to our AT&T Nokia BGW320-505 router. I have made sure the printer drivers and firmware are up-to-date. The printer will co

My house has an existing NID box attached to an exterior wall, near the electric meter. If I am to sign up for ATT Internet with Self-Installation promo, does that mean I will also be responsible to connect the NID to the ONT box? Or is the self-installation only pertains to connecting from ONT onwa

We just remodeled and mounted our Samsung smart tv on the wall. Is there a wireless transmitter box so that I don't have cords hanging down below my tv?

I have an i38HG with a Motorola VAP2500. I want to use my ASUS RT-N12 router to forward my ports from the internet to specific devices on my intranet as well as allow it to manage my main network. I had previously followed these instructions to allow this functionality: http://steamforge.net/wiki/in

Hello AT&T Community, I am wondering if the BGW210 router that AT&T installed has a Bandwidth control feature. I want the ability to prioritize internet access for some devices over others.

since the option "Parental Controls : is Disabled'" I heard people say buy generic router to block websites, what router do you recommand , and is there a guide how to do the ip pass through ? thanks"

I have found that my wired internet runs close to 20Mbps, while the wireless runs 8 to 10 on a good day. Lots of 2.4GHz networks nearby. I have been reading about adding a wireless N router running at 5GHz to fix the problem. Sounds great, but now it's time to pick a router and wireless N adapters.

Am considering a mesh router in my house due to a brick wall in the middle of the house?Can that be done with ATT Fiber?

I just upgraded speed from 300 to 500, should gateway and/or router be upgraded? gateway model# 5268AC FXN WAP model# VEN501-at

I changed from the bundled internet/tv package to just Internet 1000 since my family is moving toward so much streaming.  ATT is asking for all equipment to be returned so I need to get a modem/router.  Any advice on which one should I buy?  The Arris BGW210 is out of stock until September so I can'

I recently had installed ATT&T fiber. I received the modem/router BGW210. The signal is really bad. How can I used my own router that I had before with my ex-ISP. I have an ASUS RT-AC68U. The tech that did the installation told me I couldn't use the router because the equipment install is modem/rout

The AT&T Netgear 7550 consistently kicks wifi users off the internet. I see that this has been a problem for years and AT&T is not supporting the device with software updates.  I'd like to set up a router downstream of the device while putting it into bridge mode.  Can someone pro

Every time I request to have a troubleshooting request, always a problem on your end.

Does the 4971 support wired, Ethernet backhaul? I understand Ethernet can be used to pair the device to the router. That's a different use case from wired backhaul, which reduces WiFi traffic and latency. Also, is the 4971 the only current WiFi extender available on the AT&T store? It's not c

This is new ATT install to be done by technician.Two story home on pilings. First floor is garage only with foam insulation 12’ ceiling and sheetrock (basically sealed.) 2nd floor foam insulation in exterior walls, 10’ ceilings. Service drop on west side of house, network rack and media rack >

I have just finished hooking up my router to the BGW320-500 gateway, enabled passthrough, and disabled wifi on the BGW320-500. The last step I would like to take setting up the network is to disable as much remote access/admin as I can.  I believe that doing so improves security as it reduces

I tried requesting a new gateway last year, but they said I was unable to get a BGW320. Has that changed yet? We’re now in 2022, and our household could really use Wi-Fi 6 for all of our devices. Please let me know if there’s a specific team at AT&T that I can contact.

Hello, everyone. New to AT&T. Got Fiber 1000 Mbps. Solid speed, but when the technician came to install it, I asked him if I could use my own router. He said "yeah, of course." Okay. Except he wired the primary OTN connection to his own AT&T router and simply connected my router to the AT&T router v

When I had my service installed, I let the AT&T tech put the router near a power supply, thinking to move it later. He left me an extra optical cable for that purpose. When I went to move it however, I discovered that the connector on the second cable was different and doesn't fit. Did he give m