Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (24)

Relevance

Accepted Solution

Official Solution

BLOCKED FROM NETWORK DESPITE HAVING PAID A MONTH AHEAD! NO HELP, FCC COMPLAINT FILED

To say I’m angry at AT&T is an understatement. After 20 years, I left AT&T for Sprint last September, service was awful, I paid my device off in full and came back to att June 2019. Had NO problems with my phone or service and then September 15, at 4pm, no network. Said I was blocked. 

Questions

9.4K

13

0

0

Accepted Solution

Official Solution

fake internet speed advertised

Hi-so today I called AT&T to upgrade our grandfathered u-verse plan, basic 6, to upgrade to the advertised 50 mbps internet as basic 6 was just starting to fall out of favor. I would get anything higher than 50 mbps, but thats the only thing there. So i called and asked to upgrade to 50, but they cl

Questions

366

2

0

0

Accepted Solution

Official Solution

Why am I being charged the same price for half the speed after a move?

I moved. Tech downgraded my internet speed from 50 to 25 because he couldn't get 50 to work.  ATT is now charging me the same amount for half the speed.  Not what I signed up for. Reached out to ATT Cares on Twitter and this was the response... Nothing Thank you for providing us with your account nu

Questions

194

2

0

0

Buy one get one free ripoff

Has anyone else experienced an issue like this. I bought a Samsung Galaxy Note 6 and got a Samsung Galaxy 6 free. Or that was the plan. I had to return Note 6 because of explosion hazard twice. Finally ended up with a Samsung Galaxy 7 edge and the original Galaxy 6 that should have been Free. A year

Questions

343

3

0

0

MONTH 4 am not getting the BOGO CREDIT

I too opened up an account on AT&T, I paid $2,000 in the store on the day I purchased the phones as well as another $2,600 to Verizon in order to cancel my lines with them. I was told I would receive my BOGO credit 2-3 months after starting service also that it would work proactively and I would rec

Questions

258

4

0

0

$4 per min for accidental international voice call with ACTIVE BLOCK on int dialing! unfair, ripoff!

Billing period: Mar 15 - Apr 14; International long distance $92.00 for 23 minutes Which means, AT&T charged $4 per minute for an accidental international call. This is a total rip off and mere manipulation.    Ironic is that the above overage was charged even when I had explicitly ask

Questions

1.4K

5

Cheated out of minutes by AT&T

I want to know how it is that AT&T gets away with ripping off their prepaid wireless customers? They are scamming us, we are supposed to be getting 30 days of service but in reality we are only getting 29. We loose a day each time we refill our service. ..Let's say i added my minutes to my phone on

Questions

155

1

0

0

Can anyone suggest a better place to get internet and tv?

Once again, AT&T is jerking me around and raising my rate.  I am so tired of being shocked every time I get an email with the amount of my bill.  AT&T apparently has no respect whatsoever for their customers.  I am not saying that other providers do.  I switched from Comcast after more than 30 years

Questions

289

1

0

0

If there was any doubt why I moved from AT&T after 16 years

So I moved my family plan to Verizon. I ported 1 line on Nov 22, 2 lines on Dec 1st and the last one, I did not get to activating until Dec 3rd. AT&T billing cycle closes Dec 2nd.So for 1 day, that I never actually used the service, I was billed $270. Another entire month. The Billing supervisor ref

Questions

439

4

0

0

Switched Verizon ATT held my phones hostage for two weeks and still billed me.

Switched Verizon ATT held my phones hostage for two weeks and still billed me.

Questions

235

8

0

0

Lowering my speed?

After years of good speed for our DSL connection, 3mbps speed tier, this past year has been terrible. Slow speeds averaging .76mbps dload unless it's about 2am! Only at "non-peak" times does our speed approach "acceptable" by AT&T's standards of a 3meg plan. Was told by AT&T customer service it was

Questions

2.1K

7

0

0

AT&T doesn’t honor online promos

I signed up for AT&T internet as a new customer. They are running a promo for their 1000 mbps plan for $70 a month for new customers till 6/9/2019, which I signed up for.  I checked my account info a couple of days after and it showed I was enrolled in the 50 mbps plan instead.  AT&T customer servic

Questions

318

1

0

0

Is AT&T deliberately throttling me? I feel thoroughly ripped off.

I've been an AT&T customer since 2003 and have had an unlimited data plan since 2008 or so. I started off with BlackBerrys and for the last 3 years have had an iPhone. Back in 2008 AT&T's 3G coverage in Manhattan was pretty abysmal to say the least. Then at some point they announced with great fanfa

Questions

894

3

0

0

So Long, ATT: KISS MY $85-a-month Goodbye -- your corporate policies are THE WORST

After many years on autopay, this will be the last month I give ATT $50 prepaid for my single line phone plus $35 for a tablet dataconnect pass. SO MANY REASONS -- none of them related to my fellow human, mostly nice, ATT CS and Tech Support reps. They try so hard but are following scripts designed

Questions

1K

2

0

0

Outside Sales Rep Ripped Me off in multiple ways

In October of 2018, a Jason Ratzlaff - from the LA area came to my house as a referral.  He told me if I switched my line and my son's line from T-Mobile to AT&T it would cost $125/mo. for the Ultimate and More package.  The first month was an adjustment switching over, but the following 3 months I

Questions

190

1

0

0

Half speed, same price?

I moved. Tech downgraded my internet speed from 50 to 25.  ATT is now charging me the same amount for half the speed.  Not what I signed up for. Reached out to ATT Cares on Twitter and this was the response... Nothing Thank you for providing us with your account number, Matt. Please remain patient a

Questions

122

1

0

0

Possible termination of 3 lines

I am trying to get a physical location to send a certified letter to in regard to not only horrible customer service, but fraudulent charges on my credit card. I have tried customer retention and twitter, with no success. Please send me an address I can send this certified package to with all my cor

Questions

673

14

0

0

Strange my "data use" skyrocketed suddenly after the unlimited plans arrived.

I've been with AT&T at least 15 years. I've seen it all. Approx 3 years ago my husband (uninformed and clueless-always tried to keep him out of AT&T!) stumbled upon an incredible deal they have yet to beat. For $159 he got 30GB data for however many lines (we had 5 at the time) to share. Prior t

Questions

78

0

0

0

How can I be taken advantage of a little more?

Up front: I'm an old guy and rather new to the smartphone realm. I was talked into buying an iPhone at an AT&T store - HUGE mistake. My question: How can I invite AT&T to take advantage of me a little more? I probably paid about 80% too much for an outdated iPhone 4S. Advice: Do your homework and fi

Questions

572

5

0

0

Why is AT&T allowed to steal your money?

I signed up for internet and TV service in April of last year.  The line of this despicable company was that these services would cost $59.99 a month.  Since then, I have never gotten a bill anywhere near that amount.  I have called customer service on numerous occasions, and they always assure me t

Questions

313

1

0

0

Not finding what you're looking for?