Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (11)

Relevance
2 weeks and 3 technicians later equals no service still

I contacted ATT two weeks ago about moving in to a home and establishing service.  The technician who saw the report came to our home to make sure we had service and noticed that the line was cut and he ordered a repair two weeks later.  Yesterday was two weeks.  Tech #2 came yesterday morning and s

Questions

 • AT&T Internet Installation

1.7K

2

0

0

Issue with phone return

Okay so I'm fed up with AT&T customer service. I've had to chat in several times, and I have yet to get a solution. I bought the new Galaxy S9+ back in March when it came out from Best Buy. I received the return shipping label for my old phone and it said I had 14 days to return. Then I received my

Questions

 • Wireless Account

386

2

0

0

Warranty Replacement Issues- Refurb for price of new?

So. I received my new Samsung Galaxy S5 Active less than a month ago. It hasn't worked correctly since I received it. It continually has to be restarted in order for it to get signal, randomly shuts down, and now will not make or receive calls. I am purchasing through the Installment plan recently s

Questions

 • Wireless Account

589

4

0

0

Reverse charge for installment plan irreversible

AT&T will not, absolutely, under any circumstances reverse my charges. What happened was that I wanted to see my options for upgrades and I selected and clicked on "upgrade options" for my phone on my account online and it took me to a page that had three upgrade options, I randomly clicked the firs

Questions

 • Wireless Billing

594

3

0

0

WHY AM I CONTINUOUSLY GETTING CHARGED FOR HBO?!

I have never seen anything like it.  Started my subscription with At&t last year, got 3 free months of HBO at the start.  I'm not a big fan of HBO, so I cancelled the free-view prior to the end date.  However, since that time I am charged EVERY. SINGLE. MONTH. for this service that I do not receive.

Questions

 • U-verse TV Account

156

1

0

0

AT&T doesn’t take care of its customers

I moved to a new house and was told that I would have to wait for a few days before the service technician would arrive. I waited and he never called, never showed up. My wife called support and was treated like a criminal because she didn’t know my pass code. All she wanted to know was if the techn

Questions

 • AT&T Internet Installation

277

3

0

0

Web Site Beware

OK, I understand the complexities of Web issues, but I have to say the ATT.com web site is the slowest most awful web site I have EVER had to maneuver. When you logon – first you have to enter your email address two times – EVERYTIME to “continue”, Ridiculous!!! Then I get the “THIS MAY TAKE SOME TI

Questions

 • AT&T Internet Account

287

2

0

AT&T warranty dept scam artist

Last month, I decided to update my Samsung Galaxy S7 edge. Just the typical updates I have done in the past. Unfortunately after my phone was updated I noticed something on my FRONT screen some black dead-space on the bottom-right(See image below). So I decided to call AT&T my phone provider and

Questions

 • Wireless Billing

206

1

0

0

Closed

Online ordering issues

So I ordered a new phone because (SHOCKER) the att reps at the store said not to buy phones in their store when I can order them online for free (not naming names you corporate ****).   And anyways I get done ordering and check the status. "Preparing to ship" Ok cool so their gonna send it in the ne

Questions

 • Online Account Access

1.1K

6

0

Dissatisfied with the service

Sending pictures & text messages through sms message takes forever to load or send . This is getting ridiculous. IMPORTANT call Dropped or they cant hear me . SERVICE SUCKS. This is a all day every day for me . Dissatisfied with the service its very annoying and inconvenient . Been going on for abou

Questions

 • Data & Messaging Features, Internet Tethering

173

4

0

0

Why is AT&T modifying the Samsung Galaxy Note 7 Packaging?

I bought a Note 4 via AT&T over a year and a half ago, and to my extreme disappointment AT&T not only replaced the sweet original packaging from Samsung with flimsy cardboard packaging, but also modified the contents (I never received the headphones). I spent endless hours trying to get to

Questions

 • Samsung

882

6

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.