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$100 Visa never received

I never received my $100 Visa Reward.  It never came in the mail, but my plan says I was owed one.  Who do I need to contact?

Questions

 • U-verse TV Account

8.2K

13

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Reward Card Never Received

For more information about the reward process and receiving your reward card, visit the Reward Center Information Page. After you activate/install your qualifying service, watch your mailbox. You will receive reward claim information within 4 weeks of installation/activation. Once notified, you’ll n

Questions

 • U-verse TV Account

26.6K

20

0

WHERE ARE MY REWARD CARDS ?!?!

my Reward cards were supposedly send out in August. I called in September after never receiving them and was told I would be “reissued”. The reissued cards were supposedly sent to me on sept 19th. I’ve called multiple times after being on hold for an hour each time I’ve called NOBODY can give me an

Questions

 • Wireless Account

446

0

0

0

There isn't a way to contact AT&T about rewards card

I have AT&T internet and was promised two $50 rewards cards. There is only one $50 rewards card sitting in my rewards center. I have called the AT&T Reward Center customer service line (800.288.9983) multiple times and have hung up after sitting on hold for 45+ minutes each time. AT&T persuaded me i

Questions

 • AT&T Internet Account

300

3

0

0

AT&T escalation team please help!! Reward card never received! Nobody can help me!

I was CONVINCED by an AT&T sales representative to sign up for the bundle of AT&T U-verse and Internet (12 month agreement) with the promise of receiving $250 in reward cards after a short 6 weeks. I had my services installed on January 22nd, 2018. After not receiving my reward cards for months, I c

Questions

 • U-verse TV Account

164

1

0

0

Rewards Card for moving over existing connection

Hi, On your website I saw this option of getting a $300 reward card upon moving my existing internet connection over to a new location within the ATT connection. However, upon finishing the moving process on the website and checking out, I don't see any mention of the rewards card anymore. When

Questions

 • AT&T Internet Plans

127

2

0

0

Rewards card not received

I have not received my card and phone is never answered by rewards customer service! I see many other complaints of same issue. This has to be intentional.

Questions

 • AT&T Internet Plans

190

3

0

3 months no reward card and horrible service. Who do I talk to to get my rewards

Complaint Description:I was promised a reward card and have gotten nothing but the runaround, and still no card, 3 months later. I was promised a reward card "4-6 weeks after install" However, it is now 3 months. I have called and posted on social media for help and the last time I called in they gl

Questions

 • U-verse TV Account

280

1

0

0

$200 rewards duping

Hello,   I was ordering Uverse online at the end of february and the prompts all said i would receive $200 rewards card for ordering today. I even confirmed with an online chat sales representative. Now they are trying to tell me i am only receiving $100. I even screen shotted (see below) and

Questions

 • U-verse TV Account

342

5

0

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HOW TO GET YOUR REWARD!

I see there has been a lot of drama regarding how to get your reward, the reward center, and the reward tracking. To make a long story short, I could not get in contact with anyone at the reward center and when I typed in my account information at the online reward center it said I didn’t have an ac

Questions

 • AT&T Internet Account

55

0

0

0

200 Rewards Card

First, I'm upset with at&t. I left and came back due to a mailer I received saying comeback and receive a $300 rewards card. The customer service rep I spoke with was great. She was so nice and helpful. So when she told me I couldn't get the $300 rewards because I didnt want to add cell phone servic

Questions

 • U-verse TV Account

814

2

0

0

Where is my $350 rebate -

I feel that this was a con by ATT also. They said $350. I got $100. I called they said - nope cannot help. So lies lies lies since the start. I deeply regret using ATT. It's in your chat records - you can SEE the conversation - they say $350 - so its clear. What are you going to do - your customer s

Questions

 • U-verse TV Account

122

1

0

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Rewards Not as promised.

To Whom It May Concern: As you review the chat transcript you will see what I was promised for choosing ATT. Initially I only wanted the internet service where I streamed my tv through Hulu. Luis however, enticed me with the $350 visa card offers. By May 10 and I had received no information. The rew

Questions

 • AT&T Fiber Ordering

469

3

0

Expired Rewards Cards

I signed up for TV and Internet service in September. The install was a terrible experience and should have been an indication to me of what would follow. The whole situation was so bad that I had a one month credit before I even had my service turned on. The install tech lied to me before he even a

Questions

 • U-verse TV Account

609

5

0

0

Several calls made, no follow up as promised.

I signed up for AT&T internet online on June 28, 2017 with an install date of July 3, 2017. I have ALL my emails. I signed on for a promotion to which I could make the initial install and service payment in installments (sure why not?) and would receive a $50 visa gift card. Fast forward to first bi

Questions

 • AT&T Internet Account

193

3

0

0

AT&T reward

$75 Walmart Gift Card When will I get my estimated mail date? Been waiting for over two months Confirmation number: CNM2H824A43V9Y Claimed: 12/01/2018 Service requirement met: 11/05/2018

Questions

 • Device Features

541

7

0

0

Switch from Charter and no rewards were offered!

Hello,I got Uverse 25 installed and I also used to do help desk contract work for AT&T back in 2009.I switched from Charter Specturm to ATT Uverse and the sales person never offered me a rewards card for switching.While the service seems to be more stable: I noticed bad latency issues already. I am

Questions

 • AT&T Internet Account

262

1

0

0

Where are my Rewards!?

You people have only lied to me and have given me the runaround for months now. Now I'm in a huge debt with you based on your lies and guarantees. I have screenshots to prove so.

Questions

 • U-verse TV Account

78

0

0

0

Why can't I talk to someone about reward card?

Rewards phone number 800 288 9983 does not work. Nobody picks up. I was told I'd get a $400 reward card. My account online says eligible for $50. Chat doesn't work, regular customer service doesn't work. They all say need to contact rewards. Well, I did, and I can't get through. I'm not wasting time

Questions

 • AT&T Fiber Account

69

0

0

0

Where is my reward? 14 months since I signed up

I tried calling the reward center and waited for hours to get to an rep, no one answers the call. I am promised $150 gift card when I am signing up 14 months ago and never received my gift card. Is this just a scam?

Questions

 • AT&T Internet Account

100

3

0

0

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