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I expected a reward card but customer service has no record

Nov. 26 I went to my online account to see how much it would be to add tv channels. I wanted to watch the extra Hallmark Channel during the holidays. Luckily there was a promotion for upping to U300 and staying for 3 months and I'd receive a $50 reward card.  I went ahead and added that night and wr

Questions

 • U-verse TV Account

432

3

0

0

Accepted Solution

Official Solution

Closed

Reward Card Never Received

For more information about the reward process and receiving your reward card, visit the Reward Center Information Page. After you activate/install your qualifying service, watch your mailbox. You will receive reward claim information within 4 weeks of installation/activation. Once notified, you’ll n

Questions

 • U-verse TV Account

27K

20

0

Accepted Solution

Official Solution

Closed

Reward Card

I had moved and  transferred my Phone/Cable/Internet bundle to my new apartment in November and I was supposed to receive a $300 dollar reward card for moving my services but I never received it.

Questions

 • U-verse TV Account

9.8K

1

0

0

Accepted Solution

Official Solution

Closed

Rewards, Fees, and Bill Payments

We put this together to help you find some of the popular questions on Reward Cards, Fees/Charges, and Billing information. Also, Owen is here to help you out and gives a brief and simple explanation of some popular billing questions and how to do it all on the myAT&T app.     &nb

Questions

 • U-verse TV Account

81.5K

9

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0

Accepted Solution

Reward Center Contact - Cant get through

I have been trying to contact the reward center at the number given on the site 1.800.288.9983. I have now been on hold for 45 minutes. I am simply trying to get my card reissued. I think this is ridiculous especially since there is no way to contact via online or email. My next step is going to be

Questions

 • Wireless Account

316

1

0

0

$200.00 Reward Card--Never Received= Bad Customer Service All Around

Signed up for Direct Tv and Internet back in December. They were offering 250.00 Gift Card for ordering online and then 200.00 gift card for Direct TV Signups. Thought it was to good to be true. I even asked the agent I spoke with if I would be getting 450.00 in Gift Cards, and her answer was yes. Y

Questions

 • AT&T Internet Account

131

1

0

0

My $200 AT&T (DirecTV) Rewards Card visa DECLINED

I activated the card, it shows a $200 balance can be used on my online Login account. I am using it as a credit card, not a debit card. Have never been able to purchase anything! Also, wish it had a transfer balance to my checking account option because I cannot pay many of my bills with a credit ca

Questions

 • Online Account Access

669

2

0

0

Bad Reward Card Information

As it appears along with many other customers, I was promised a reward card in the amount of $250 that I have never received. When I initially called to set up my service with AT&T I specifically asked if there was anything I needed to do to receive my reward card. I was told "no you just have to wa

Questions

 • U-verse TV Account

166

1

0

0

Expired Reward Card- PLEASE HELP

Hi everyone, I received a $205 reward card (it might actually be called something else) for giving AT&T my immaculate iPhone 4S and purchasing a 5S.  This was around November or December of 2013.  No one told me to use it ASAP, no one said it would expire, no one said the value would diminish with e

Questions

 • Wireless Account

348

1

0

0

$400 reward card for transferring services.

The terms and conditions stated:Offer for existing residential customers who transfer their existing U-verse TV plan (U-family or higher) to another eligible service address. I transferred my U200 tv service over a month ago.I just tried to claim the $400 reward card,but was told I have to have all

Questions

 • U-verse TV Account

3.1K

1

0

Lost Reward Card

I accidently threw away a reward card and I don't know the number on it. What do i do?

Questions

 • U-verse TV Account

1.1K

4

0

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Reward cards never received

my Reward cards were supposedly send out in August. I called in September after never receiving them and was told I would be “reissued”. The reissued cards were supposedly sent to me on sept 19th. I’ve called multiple times after being on hold for an hour each time I’ve called NOBODY can give me an

Questions

 • Wireless Account

438

0

0

0

Closed

AT&T Rewards

AT&T Rewards Information. Information can also be found here at our AT&T support page.

Questions

 • U-verse TV Account

23K

1

0

COMPLAINT ABOUT ATT FAILING TO GIVE ME THE AMOUNT OF REWARD CARD PROMISED

I signed this contract and was promised a $300 reward card. However, I never received anything in the past 5 months! I called the reward center yesterday, they said now I can only claim $200 because the rest $100 is somehow expired!!! So REDICULOUS that I somehow am responsible to track this $100 wh

Questions

 • U-verse TV Account

166

2

0

0

Visa Reward card declined after first purchase

I was trying to use my remaining Visa reward card balance today and every place I tried to pay the exact remaining amount or even slightly lower amount declined the card. Tried both as credit and as debit with pin entered. Same result - card declined. The first purchase I made weeks ago was successf

Questions

 • U-verse TV Account

1.8K

5

0

0

Reward card expired

I'm appalled by AT&T lack of willingness to help a loyal customer with their reward card expiration. Not only was my issue not resolved, but I was treated poorly by several customer service representatives. AT&T should accommodate its loyal customers who pay on time. And worry more about customer lo

Questions

 • U-verse TV Account

279

1

0

0

Where is my $100 Reward Card?

After receiving a phone call from my AT&T agent, I agreed to switch over to AT&T U-verse with a promise of a $100 Reward Card. My service began on May 22, 2015 and I was told to wait 30 days before my Reward Card was to be mailed to me. It's been over 90 days, so I called AT&T inquiring about this R

Questions

 • AT&T Internet Installation

627

1

0

0

Visa rewards ($300) offered online not available in AT&T store

As a new customer, I signed up for U-Family and Internet 100 online, which made me eligible for three $100 AT&T Visa Reward Cards. However, after successfully ordering and scheduling the date with a technician, I would receive an email message from AT&T that "the address you gave us already has our

Questions

 • AT&T Internet Plans

211

1

0

0

How to use priority code for uverse?

hi, I am getting priority codes for uvesre services regularly on my mail with some good offers. But when I call customer service, they are not aware of these offers. They suggest the offers available with them only. How to use these priority code for uverse? ~Sachin

Questions

 • Watching U-verse TV

1.1K

3

0

0

Reward Card scam...Big surprise

I received a $200 reward card in-store for trading in my old iPhone for the new iPhone 6. Had no idea the card would expire because no one ever made me aware of that fact, so when it expired I called the number on the back of the card. After they finally agreed they would send me a new one with the

Questions

 • Wireless Account

324

3

0

0

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