Okay so I'm fed up with AT&T customer service. I've had to chat in several times, and I have yet to get a solution. I bought the new Galaxy S9+ back in March when it came out from Best Buy. I received the return shipping label for my old phone and it said I had 14 days to return. Then I received my

I did the usual yearly iPhone upgrade and got the new phone in September. I sent the phone back using the att supplied label\. well after they did not receive it and numerous calls with the tracking number given and then in nov I got charged the full cost of the phone 949.00 after another series of

Timeline:10/3/18 Text Message from AT&T "We hope you're enjoying your new phone....Pleas return ...by 11/06/18 to avoid being charged10/15/18 Text message from AT&T "If your device has not been returned to us, a charge will appear on your next wireless bill."10/17/18 USPS Delivered to Agent at 3:31

Let me start off by saying I have 10 lines with Att, and we've been with this company for several years. We've been out of contract for almost 2 years, and due to the tremendous problems I am having with this charge on my account, I am seriously considering changing providers.   The problem: In June

We considered a move to AT&T at the beginning of September (3 months ago).  We were mailed 2 phones to try which we did ... but decided to return to our previous carrier. So we mailed the phones back (using AT&T provided USPS tracking info) and canceled service within 7 days - so we would have zero