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AT&T Returned Phone after ATT NEXT upgrade and ATT claims they have not received it

I returned a phone to ATT back at the end of September.  I used the USPS smartlabel that was provided in the box with the new phone, per the instructions provided by my CSR.  I dropped off at Post Office with waiting for a scan and a receipt.  I had no idea that ATT would not be able to track using

Questions

 • Wireless Billing

344

2

0

0

Charging Me for a Device I returned with Smart Label

ATT,I don't understand why I am being charged for a non return of phone. I upgraded my phone, received the new phone, sent and returned the old phone with your smart label and am being charged $254 because you can't find it.Your label shows it was picked up by the agent and I can't walk it into Wash

Questions

 • Phone & Device Upgrades

393

1

0

0

Closed

Returned Phone has Not Been Received

I returned a phone to ATT back at the end of October.  I used the USPS smartlabel that was provided in the box with the new phone, per the instructions provided by my CSR.  I dropped off at Post Office without waiting for them to scan.  I had no idea that ATT would not be able to track using their o

Questions

 • Wireless Account

6.2K

42

Got Charged $599 for returned phone

I had issued with my iphone 6 last year which stopped working and had called to resolve the problem, the insurance provided me with another same iPhone  and I had returned the one I had and got charged $220. After 4-5 month the “brand new” phone they send me started giving me problems and wouldn’t w

Questions

 • Wireless Account

105

1

0

0

AT&T charges $725 for returned iPhone device

Hi, First of all I never used iPhone before and was so excited to get iPhone 6s.However this is the worst experiene I had with AT&T in my life.I order an iPhone from AT&T store and got the phone.  I took it to AT&T store (to port my old number) and the Rep said he cannot port my number from H20 wire

Questions

 • Wireless Account

2.1K

4

0

0

I'm ready to pay my bill and cancel all three services, this is ridiculous...

I've been trying to get my bill adjusted for over two and a half months now. I returned a device that I'm still getting billed for.

Questions

 • Wireless Billing

93

1

0

0

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