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AT&T Trouble Getting Answer to Returned Item Issue

Hello, I have the Family Plan 20 gb wireless plan.  I had an issue earlier this year where AT&T provided me a phone case which I received in the mail.  It was not the phone case I asked for so a representative told me to return the case and I would be given a $50 credit + tax back on my next bill. 

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How to return additional Uverse equipment

I returned my receivers, power cords and remote control to UPS after cancelling Uverse service based on a conversaton with a customer service agent.  After I did this, I got an email detailing all the equipment that needed to be returned.  I was not aware that the WAP needed to be returned as well. 

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Why am I being charge a device that I have returned?

Long story short, I had to replace my phone, I received the label and took the device to the office, time passed by and I was not aware that the device was not return yet nor being process at the " at&t warehouse", my bill was charge. By fortune I kept the tracking number, So I called when I got tha

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Missing return

I returned my iPhone a month ago and they still say they haven’t received my phone. I am being charged 350 dollars for something they have messed up. How can I dispute this? I had terrible customer service by associate GY34TRAfter 2 hours on the phone, being hung up on with no call back, and being t

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AT&T Non-returned device charge

Phone in question is on an Unlimited plus post-paid plan with 5 lines.After an AT&T NEXT every year upgrade, I made a mistake shipping my old phone back to AT&T and the device ended up arriving two days past the "return by date"Prior to the "return by date" I called AT&T CS on the day I was re-shipp

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Newgistics not showing my return

Newgistics is showing nothing on my returned device status. It says the tracking number was not found. I have received a replaced device and returned my old phone packaged as mentioned by the instruction.I dropped the package at USPS and kept the newgistics tracking number. I did not get a confirmat

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Frustrating return process - please help

I order a 11 pro max via the att website and was supposed to ship back the iphone 8. Once I got it, I realized it was not for me and I returned the 11 pro max using the "smart" return label sent for the iphone 8.  SHipped on 10/31Delivered to shipping agent on 10/31Many days of in transit on the new

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Newgistics "Lost" my return!!!

AT&T Premier Customer / RMA # ************   I dropped the phone off at my local USPS Post Office with the Parcel Select Return Service label provided to me by AT&T on 9/25.  Today is 10/1 and Newgistics has no additional tracking information regarding this return.   I live in Austin and the phone t

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Returning a Remote

Long story short: I ordered a Point Anywhere RF remote and ended up moving to a location that doesn't have U-Verse, so I got stuck with a remote that I didn't need.  The order was done over the internet through the "AT&T Wireline Web Sales Center," which I paid with my credit card and didn't have an

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