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No shipping label was included in box to return my old phone.

Hello, So I was on the AT&T Next program and upgraded to get the new iPhone 6 Plus.  My old phone was not completely paid off yet, so upon ordering it was understood that I would need to send back my old phone once I recieved the new one. The instructions make it sound like I should use the same box

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Purchased online want to exchange in store

Is this possible? I just got the ZTE Axon M over Note 8. If I was in high school I swear I would love this phone. This phone is awesome in every way seriously. However, one thing I didn't think about was protection .There's absolutely zero option and I can see why. The way this phone is designed I d

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106

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AT&T never got my returned phone. What should I do?

In February, I sent my phone in for the return program but AT&T apparently never got it. I called back in March and they said they’d look for it. I figured because I wasn't charged the $275 for the returned phone that everything was fine. Now I look and see that my bill includes the $275. I really d

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449

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Just Bought Galaxy S5, But I Want The iPhone 6 Now.

A few days ago I got the Galaxy S5, I was eligiable for an upgrade. But now I'm missing my iPhone, because that's all I've ever used. Will I be able to return the S5, and get the iPhone 6?

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461

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Buy your iPhones straight from Apple

I am so highly irritated by the lack of customer service this company provides. I purchased an iPhone XS on launch day and then decided to exchange it for the XS max the following week. I was told by two separate phone reps and an AT&T store manager that if I returned the device by mail, I wouldn’t

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418

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Return Device Lost In Transit and ATT Doesn't Want To Help.

I recently had to return my Note 4 because of a dead spot on the touch screen. I got the new device and the shipping label with which to return my defective device. The Newgistics tracking number is: 610823332390050110987201. This was back in February. I personally handed my re-packaged old device t

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711

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Return Processing Time

I have been on the AT&T Next program for a few years now. On February 1st 2018 I upgraded my device to an iPhone 7 which I received on February 7th 2018. Shortly after receiving it I realized that it wasn't a good phone match for me and I contacted AT&T to see if I could exchange the iPhone 7 for an

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1.9K

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Should I pay for a phone AT&T collected from me in Oct. and has been billing me and unknowingly ?

In Oct 2016 AT&T store in Staten Island customer rep. took my Samsung S7 edge and told me that i would not have to make anymore payments on the phone and issued my a new iPhone7. In March while reviewing my bill I saw that the phone was listed as my wife's phone and I was still paying for it. I spen

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293

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Phone stolen after I sent it back to AT&T

Does anybody else have a story like this? I put my old phone into an envelope and mailed it back to AT&T. I was told I never received it, which I understand is not unusual after reading some of the comments here. But after investigation I'm told that they do indeed know who has the phone they know t

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201

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Newgistics also "lost" my phone

I pre-ordered the iPhone 6 Plus in September on the first day possible. Even stayed up until 2:00AM to order it. The phone finally arrived on 10/10. I attempted to return the phone in store to get a larger capacity. I was told I had to mail the phone back due to it being a pre-order. The phone was n

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736

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AT&T Lost my returned equipment

In May 2014, I discontinued my service for ATT U-Verse. I was sent the boxes to return my equipment. On May 4th, 2014 I took the boxed equipment to the local UPS store for return. They processed the return and gave me the CPE Return Receipt and the Tracking Number.  The equipment reached its destina

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1.1K

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Returned iPhone not scanned after using AT&T smartlabel

I upgraded my phone through my AT&T Next contract to a fantastic iPhone XS. It's great and I love it!I returned my old iPhone 8 plus using the USPS parcel select return service label (smart label) that was provided to me on 10/24. It's been more than 2 weeks since I dropped off my return package at

Questions

473

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How to file a complaint about an issue : BOGO Offer + Return Device Refund

Dear Forum Members,  I was a loyal customer of AT&T from long time. I was facing an issue from March 2019 and had several calls with AT&T customer care around spending 20+ hours of talk about issue for explaining every time to every agent. Final message they are going to fix it, But never resolved.

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461

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Returned phone lost?

Good morning,  I purchased a phone on the 23 of January via online as a gift. Within 2 weeks the device was returned using the return label given to me. i called in to verify last week and just now and the phone has been shipped according to USPS but not with AT&T according to AT&T. 9202390100721412

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470

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Fraudulent Billing Practices? Futile 5 hours inATTChatHELL. Then disconnected and seemingly blocked?

I have got to say...I am baffled by what I have been witness to. I have a wireless account. Phone number *****. You have billed me for a phone that was returned via warranty for being defective. This phone was purchased in May 2017. It malfunctioned due to defect in May 2017. It was sent back to you

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199

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Damage phone return issues

On 9/22/2018 I ordered a refurbished iPhone 6 from AT&T. It shipped on 9/23 and arrived on 9/25. But the phone arrived damaged. The screen was separating from the case by what appeared to be battery swelling. I returned the phone the same day using the original packaging and provided return label.Th

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367

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iPhone X Trade-In Stolen After Dropping It Off At USPS

I have the AT&T Next Every Year trade-in plan, and after receiving my new iPhone XS, I packed in my old iPhone X and dropped it off at USPS on 9/26/2018 at 6:09pm and got the US Mail Receipt as instructed by the trade-in instructions. While I was waiting for the confirmation from AT&a

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5.9K

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Unable to track returned phone using the tracking number provided on the label

I received a replacement phone on Saturday morning of July 1st, 2016 for a damaged phone. After I received the replacement phone, I mailed my original damaged phone in the box provided by Asurion with the prepaid return label. (on July 6, 2016) It has been about a week and the damaged phone has not

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2.2K

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Returning a Remote

Long story short: I ordered a Point Anywhere RF remote and ended up moving to a location that doesn't have U-Verse, so I got stuck with a remote that I didn't need.  The order was done over the internet through the "AT&T Wireline Web Sales Center," which I paid with my credit card and didn't have an

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595

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Missing return

I returned my iPhone a month ago and they still say they haven’t received my phone. I am being charged 350 dollars for something they have messed up. How can I dispute this? I had terrible customer service by associate GY34TRAfter 2 hours on the phone, being hung up on with no call back, and being t

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