Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (69)

Relevance
Selected Relevance
Unresponsive Customer Service - I need a refund for returned phone - Who else can I talk to?

Hello,I have been back and forth with AT&T for months now and I'm at my wit's end.  Back in August, I ordered a new iPhone online.  Unfortunately, my existing phone stopped working entirely before the new one was delivered, and I had guests coming into town so I needed a new one immediately.  I went

Questions

105

0

0

0

Refund on return of accessory only order

I placed an accessory only order on 18th November and used guest checkout as I am not an AT&T customer. I returned the order using the prepaid shipping label that came in the box on 22nd November (as per policy accessories return is accepted within 14 days). I have not yet received the refund on the

Questions

137

0

0

0

Non-Returned Receiver Fee - Devices have been returned.

I have two Non-Returned Receiver fees, both $150 on my account. I have since returned both devices and have the paperwork to prove it. I also received an email saying the equipment was received. TV service was cancelled August 17th - Equipment brought to UPS for return Sept 28th. So I did miss the 2

Questions

542

2

0

0

Horrible Lying Store Manager Refuses to Replace a Defective Iphone 7 a Few Days After Purchase.

So my new Iphone 7 had a portion of the screen not working, a half inch of the screen on the right side completely didn't work. While I was a little upset about this, I decided it wasn't too huge of an issue and I would replace it at the place of purchase. An AT&T store inside of a mall was the plac

Questions

2.7K

19

0

0

ATT will not provide address to return equipment to disabled senior citizen who is home bound

ATT will not provide an address to return equipment.UPS has asked ATT for a 3 way call to help get a pick up at my door, ATT refused the 3 way call. I have no way to return the equipment other than by USPS and can not get an address.Need an address, USPS will pick up at disability mailbox at the doo

Questions

349

4

0

0

Complaint to Better Business Bureau and filing an Arbitration Complaint regarding devices lost

AT&T is charging me $1200 for devices I had returned saying that they never received it and I have proof of drop off receipt at USPS and the status tracking says "Delivered to Returns Agent." When I call AT&T about this I keep getting forwarded to one person or another. I PM'ed ATT cares on here and

Questions

1K

3

0

0

returned equipment, charged for entire month

I returned all of my internet equipment on Sept 19 to a UPS store, cancelled over the phone days prior but was still charged for all of September. Is this typical?

Questions

87

1

0

0

Holiday Topics

  Hello Community!   We here at AT&T understand how frantic the holiday season can get! From finding the right gift, to planning the perfect dinner, or just trying to stay sane during that layover in Tuscon, we appreciate how much energy is needed to pull off an amazing holiday!  

Questions

1.5K

4

0

0

Newgistics Phone Return in Limbo

Hello, We returned two phones on 10/10/18 but we haven't received any updates. We contacted USPS who confirmed Newgistics picked up the phones on 10/16/18. Since then, there has been no updates to the Newgistics tracking system (ship date, destination & reference number are all listed as "N/A" or "u

Questions

1.3K

9

0

Online return not getting refunded

I returned my device about a month ago, and I’m getting charged 350 dollars for not returning my phone. I was on the phone with support for two hours and provided them with a tracking number to show proof that I returned it. They still won’t refund me. Any help?

Questions

770

1

0

0

Installment Plan: Return or Trade?

I'm not necessarily looking to do this but I'm just curious...If I'm midway through my Installment plan for an iPad Pro, is it possible to turn it back in or trade it for something else of equal or lesser value? How does that work? I've barely used it at all and it's in excellent/like-new condition.

Questions

313

1

0

0

Smart label tracking.

Post paid, USA. I received a voicemail reminder today from Adam at (866) 402-4525. I called back but there is no option to talk to a person. I returned my phone to the Post Office 06/26/2019. There is no record of it on tracking.smartlabel.com. How can the phone I returned be found? I see other cust

Questions

2.5K

3

0

How to factory reset with broken display? (Galaxy S4)

Samsung Galaxy S4 (SGH-I337). I'm going through the damaged phone return process and I am instructed to do a factory reset of my damaged device. The screen is completely unusable. I tried to do a factory reset from my computer using Kies 3 and it was unsuccessful many times. The message this program

Questions

1.1K

1

0

0

Newgistics has me worried

My husband and I upgraded our phones 2 weeks ago yesterday online. We both opted for iPhone 7's. When he opened his, I decided that I would like a bigger phone, like the Android I am used to using. I called AT&T and they suggested I take the phone to the nearest AT&T Corporate store (1.5 hours away)

Questions

266

1

0

0

Galaxy S3 glass Cracked - no drop - in pocket 4 hours after purchase!

The glass has a small crack that is starting to spider.  I just bought this phone!  Was told that becuase of physical damage, it cannot be exchanged.  I've read numerous reports of galaxy s III cracked screens without drops.  Isn't this a manufacturing defect?  Putting it in a pocket causes a crack!

Questions

10.4K

11

0

Charge for phone I returned (have tracking proof)

We have been long-time ATT customers through IBM discount plan.  In July I upgraded my phone from a 8 plus to an xsmax. I picked up in store but they would not take my return and said I had to ship it. I printed the label that I was sent and dropped it off. Tracking says it was delivered a month ago

Questions

98

2

0

0

ATT Next Every Year return phone label never created

Hello,I preordered 5 iPhones from Best Buy this year. All 5 iPhones were available for pickup on release day.At the register for pickup, none of the return shipping labels printed due to an error. I did receive an email with a shipping label for 2 of the 5 iPhones, and I was able to login to MyBestB

Questions

93

4

0

0

AT&T Next Trade-In Newgistics Issue

Hi, I upgraded a line on my account with a trade-in option.  I received the phone on Dec. 8, 2017.  I waited a few days to give it to my daughter because it was going to be a Christmas present.  I then realized I should go ahead and give it to her so that I could get the phone back to ATT within the

Questions

836

4

0

0

How do I know if my returned phone arrives and is accepted as trade-in?

I pre-ordered the Galaxy Note 8 on August 24th, using the MyAT&T app on my Galaxy S7 Edge.  I had paid up my S7 Edge to 50% on the Next Every Year plan, so I was able to use the app to upgrade the phone to the Note 8.  My Note 8 arrived on Sept. 6th, and I had a small glitch getting it activated, so

Questions

2.8K

4

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.