Good morning,  I purchased a phone on the 23 of January via online as a gift. Within 2 weeks the device was returned using the return label given to me. i called in to verify last week and just now and the phone has been shipped according to USPS but not with AT&T according to AT&T. 9202390100721412

Hi there,  I really hope someone out there can help me out with this issue, as I've tried every single thing I can think of and this is my last hope.    I am on the yearly NEXT plan.   My upgrade was scheduled for a few months back.  I ordered my updated phone (iPhone XS Max) in December 2018 and el

Hey I’m having trouble with att next. They have my phone and they will not return it to me and they are charging me for not ever returning my phone.  They said because it wasn’t late. So they are charging me and they said they cannot give phone back. I’m legit being scammed. Not sure what to do. Hop

I placed an accessory only order on 18th November and used guest checkout as I am not an AT&T customer. I returned the order using the prepaid shipping label that came in the box on 22nd November (as per policy accessories return is accepted within 14 days). I have not yet received the refund on the

AT&T is charging me $1200 for devices I had returned saying that they never received it and I have proof of drop off receipt at USPS and the status tracking says "Delivered to Returns Agent." When I call AT&T about this I keep getting forwarded to one person or another. I PM'ed ATT cares on here and

So my new Iphone 7 had a portion of the screen not working, a half inch of the screen on the right side completely didn't work. While I was a little upset about this, I decided it wasn't too huge of an issue and I would replace it at the place of purchase. An AT&T store inside of a mall was the plac

Hello, We returned two phones on 10/10/18 but we haven't received any updates. We contacted USPS who confirmed Newgistics picked up the phones on 10/16/18. Since then, there has been no updates to the Newgistics tracking system (ship date, destination & reference number are all listed as "N/A" or "u

Samsung Galaxy S4 (SGH-I337). I'm going through the damaged phone return process and I am instructed to do a factory reset of my damaged device. The screen is completely unusable. I tried to do a factory reset from my computer using Kies 3 and it was unsuccessful many times. The message this program

I'm not necessarily looking to do this but I'm just curious...If I'm midway through my Installment plan for an iPad Pro, is it possible to turn it back in or trade it for something else of equal or lesser value? How does that work? I've barely used it at all and it's in excellent/like-new condition.

I returned my device about a month ago, and I’m getting charged 350 dollars for not returning my phone. I was on the phone with support for two hours and provided them with a tracking number to show proof that I returned it. They still won’t refund me. Any help?

  Hello Community!   We here at AT&T understand how frantic the holiday season can get! From finding the right gift, to planning the perfect dinner, or just trying to stay sane during that layover in Tuscon, we appreciate how much energy is needed to pull off an amazing holiday!  

I returned all of my internet equipment on Sept 19 to a UPS store, cancelled over the phone days prior but was still charged for all of September. Is this typical?

Post paid, USA. I received a voicemail reminder today from Adam at (866) 402-4525. I called back but there is no option to talk to a person. I returned my phone to the Post Office 06/26/2019. There is no record of it on tracking.smartlabel.com. How can the phone I returned be found? I see other cust

The glass has a small crack that is starting to spider.  I just bought this phone!  Was told that becuase of physical damage, it cannot be exchanged.  I've read numerous reports of galaxy s III cracked screens without drops.  Isn't this a manufacturing defect?  Putting it in a pocket causes a crack!

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Hi, I upgraded a line on my account with a trade-in option.  I received the phone on Dec. 8, 2017.  I waited a few days to give it to my daughter because it was going to be a Christmas present.  I then realized I should go ahead and give it to her so that I could get the phone back to ATT within the

We have been long-time ATT customers through IBM discount plan.  In July I upgraded my phone from a 8 plus to an xsmax. I picked up in store but they would not take my return and said I had to ship it. I printed the label that I was sent and dropped it off. Tracking says it was delivered a month ago

My husband and I upgraded our phones 2 weeks ago yesterday online. We both opted for iPhone 7's. When he opened his, I decided that I would like a bigger phone, like the Android I am used to using. I called AT&T and they suggested I take the phone to the nearest AT&T Corporate store (1.5 hours away)

I pre-ordered the Galaxy Note 8 on August 24th, using the MyAT&T app on my Galaxy S7 Edge.  I had paid up my S7 Edge to 50% on the Next Every Year plan, so I was able to use the app to upgrade the phone to the Note 8.  My Note 8 arrived on Sept. 6th, and I had a small glitch getting it activated, so

Hello,I preordered 5 iPhones from Best Buy this year. All 5 iPhones were available for pickup on release day.At the register for pickup, none of the return shipping labels printed due to an error. I did receive an email with a shipping label for 2 of the 5 iPhones, and I was able to login to MyBestB