Bought new jet black iPhone 7 plus last year online via APPLE STORE APP on night of release (which is like 3am as i have done each year for a while) but this time instead of out rite purchase I choose Next Every Year. The ATT app and bills say i am due for new iPhone and want the new one coming out

Dealing with AT&T saying I didn’t return my old phone after I upgraded. I returned the phone on December 7th. Newgistics recieved the package on December 11th and AT&T recieved the Phone back on December 13th 2017. So tracking number shows delivered by Newgistics to AT&T nearly a month ago.When the

I ordered a new phone by Internet.  There is a new process now where someone comes up to your home to set up the new phone and they did not provide a return label.  The phone was not sent out as a marketing package with a return label for the old phone.  I tried to get a return label for my old phon

Hi, I upgraded a line on my account with a trade-in option.  I received the phone on Dec. 8, 2017.  I waited a few days to give it to my daughter because it was going to be a Christmas present.  I then realized I should go ahead and give it to her so that I could get the phone back to ATT within the

No shipping label to send back trade-inI received an upgrade phone delivered by an expert. There is no mailing label for which to send the trade in phone back to AT&T. I have talked to customer care and the delivery vendor and I cannot get any guidance one how to send this old phone back. If I don’t

Hello, So I was on the AT&T Next program and upgraded to get the new iPhone 6 Plus.  My old phone was not completely paid off yet, so upon ordering it was understood that I would need to send back my old phone once I recieved the new one. The instructions make it sound like I should use the same box

I recently upgraded my phone at Wal-Mart since I have the AT&T Next plan, but I lost my return label that came in with my original phone. Do I have to have the return label to return my old phone to an AT&T retail store if I bought my old phone from att.com? Or do I have to ship it back since I orde