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Next Upgrade Return Options?

I recently had an Enjoy Tech hand-deliver my new phone upgrade under the AT&T Next program.I wasn't provided with a return label to return the current phone and wanted to know what my options are. Can it be returned through a local AT&T store, and if not, can a return shipping label and paperwork be

Questions

 • Wireless Account

168

3

0

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Official Solution

I bought 2 items from the ATT store

I brought 2 items at your store so I could lower my bill, they with both Christmas Gifts, the ear piece was just fine but the FRE lifeproof box was wrong,  I tryed to return the FRE and was told only 14 days this was $80.00 , this was  Christmas gift.  I am very upset and they were no help.  I know

Questions

 • Account Features

1.5K

3

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0

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Returning Equipment Denied by UPS Store

I had internet only and recently cancelled service.  I took the router and box (shell) to the UPS store and the person would not send it stating that the AT&T Router was actually owned by me.  He also said that the shell didn't have a battery in it, so he couldn't send that either.  He said this was

Questions

 • AT&T Internet Account

1.9K

1

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AT&T Next Every Year return.

If I trade in my phone with AT&T Next Every Year and get an upgrade, what happens if I want to return the phone? I'd then basically have a line with no phone and no device payments on it right?

Questions

 • Phone & Device Upgrades

3.8K

8

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Official Solution

How do I return my phone to Asurion?

I need to return my damaged phone to Asurion but I don't know how to return it? I looked at videos on YouTube saying that they got envelopes to return in but I never got that? Do I just return it in the box I got it from? and where do I put it to get it returned? I don't want to be charged $ for not

Questions

 • Other Phones & Devices

33.3K

5

0

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iPhone 6 plus return question

I have purchased iPhone 6 plus from ATT online thru preorder. I would like to get iPhone 6 and return the iPhone 6 plus. The 6 plus is not opened yet and planing to go to ATT store tomorrow. They will accept this return? Will I be charged anything?

Questions

 • Apple

4.3K

5

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will i be covered under warranty?

so my blackberry's trackpad stopped working about a week ago (iv'e had it for less than a year). it still scrolls fine but no longer has the capability to click on things. my phone does have your typical wear and tear (minor scratches on the screen and the plastic on top of the phone is a little di

Questions

 • Wireless Account

3.9K

3

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How to Return Next Phone

I upgraded my Next Every Year and Next 30 phones to iPhone X's.  I ordered the phone and did the Next upgrade through the Apple App.  The phones were shipped directly from China and inside the box was nothing but the Apple iPhone Box wrapped in plastic.  There were no instructions, nor return label.

Questions

 • Wireless Account

5.5K

3

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Return Phone on Payment Plan

Hi yeah, got a Galaxy s10+ last weekish and its been a miserable experience, is there any way i can return it?

Questions

 • Samsung

1.2K

2

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Return a Christmas gift for an exchange

Tried to return a new Apple watch to ATT to 4 different stores( after each telling me i need to go to another att store) to exchange for another size of the Apple Watch and I am told I cannot.  I called customer service and was told I need to return it to a corporate store.  The corporate store told

Questions

 • Wearables

1K

2

0

0

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I found old receivers in a box from when I moved several years ago

clearly - I wont get any money back - so can I just pitch them?

Questions

 • U-verse TV Equipment

1.3K

6

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AT&T Next/Next Every Year

If I sign up to by a new phone with AT&T Next, am I required to turn in the phone upon completion of the payments or do I get to keep the phone? I would hope that after paying the full price of the phone that it would be mine to do with as I choose.Thanks for answering a (probably) silly question.

Questions

 • Account Features

2.4K

4

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Closed

How to Return U-verse Equipment?

Important time sensitive return policy Failure to return your equipment within 21 days from the date the order for new equipment was placed will result in an equipment charge of $150 per unit to be billed to your account or credit card. We encourage you to initiate your return within 10 days to

Questions

 • AT&T Internet Equipment

264.5K

5

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0

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Return Battery Backup with Old Bad RG?

Old modem (RG?) went bad (Model 3801HGV) AT&T sent a replacement which I installed and everything's fine. BUT the printed instructions say to return the old power cord with the old Wi-Fi Gateway Modem. PROBLEM: there is no old power cord. The old modem was plugged directly into a Belkin Battery Back

Questions

 • U-verse TV Equipment

1.1K

1

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i want to return my phone

hi i brought moto x 2nd genreation from at&t on 24 months contract right now i am having problems with that phone so i want to have refund i don't have the at&t recipte with me but i have items of the phone and phone is look like brand new with no damage  so can i have cancel the contract and buy a

Questions

 • Phone & Device Upgrades

5K

7

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0

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Return uverse equipment

I have been trying for months now to return my uverse equipment. I live over an hour away from a ups drop off, where they box it for you. So I was told they would mail me a box and I could mail it back, I never got the box and have called 5 times and still nothing. I have asked for a label where i c

Questions

 • AT&T Internet Equipment

1.9K

1

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Official Solution

How to partially cancel and return unused Uverse TV receivers

I have 5 uverse receivers. I want to return 3 to reduce my monthly bill.  How do i do this?  I can't find any way to cancel only the receivers to trigger the return process.  Thank you in advance.

Questions

 • U-verse TV Equipment

2.2K

0

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ATT Next Confusion

Hey I’m having trouble with att next. They have my phone and they will not return it to me and they are charging me for not ever returning my phone.  They said because it wasn’t late. So they are charging me and they said they cannot give phone back. I’m legit being scammed. Not sure what to do. Hop

Questions

 • Wireless Account

77

0

0

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Next Plan Return Chronic Problem

Hi there,  I really hope someone out there can help me out with this issue, as I've tried every single thing I can think of and this is my last hope.    I am on the yearly NEXT plan.   My upgrade was scheduled for a few months back.  I ordered my updated phone (iPhone XS Max) in December 2018 and el

Questions

 • Wireless Account

326

3

0

0

Returned Phone Lost?

Good morning,  I purchased a phone on the 23 of January via online as a gift. Within 2 weeks the device was returned using the return label given to me. i called in to verify last week and just now and the phone has been shipped according to USPS but not with AT&T according to AT&T. 9202390100721412

Questions

 • Wireless Account

224

1

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