I had internet only and recently cancelled service.  I took the router and box (shell) to the UPS store and the person would not send it stating that the AT&T Router was actually owned by me.  He also said that the shell didn't have a battery in it, so he couldn't send that either.  He said this was

I brought 2 items at your store so I could lower my bill, they with both Christmas Gifts, the ear piece was just fine but the FRE lifeproof box was wrong,  I tryed to return the FRE and was told only 14 days this was $80.00 , this was  Christmas gift.  I am very upset and they were no help.  I know

I recently had an Enjoy Tech hand-deliver my new phone upgrade under the AT&T Next program.I wasn't provided with a return label to return the current phone and wanted to know what my options are. Can it be returned through a local AT&T store, and if not, can a return shipping label and paperwork be

If I trade in my phone with AT&T Next Every Year and get an upgrade, what happens if I want to return the phone? I'd then basically have a line with no phone and no device payments on it right?

I need to return my damaged phone to Asurion but I don't know how to return it? I looked at videos on YouTube saying that they got envelopes to return in but I never got that? Do I just return it in the box I got it from? and where do I put it to get it returned? I don't want to be charged $ for not

Tried to return a new Apple watch to ATT to 4 different stores( after each telling me i need to go to another att store) to exchange for another size of the Apple Watch and I am told I cannot.  I called customer service and was told I need to return it to a corporate store.  The corporate store told

Hi yeah, got a Galaxy s10+ last weekish and its been a miserable experience, is there any way i can return it?

I have purchased iPhone 6 plus from ATT online thru preorder. I would like to get iPhone 6 and return the iPhone 6 plus. The 6 plus is not opened yet and planing to go to ATT store tomorrow. They will accept this return? Will I be charged anything?

so my blackberry's trackpad stopped working about a week ago (iv'e had it for less than a year). it still scrolls fine but no longer has the capability to click on things. my phone does have your typical wear and tear (minor scratches on the screen and the plastic on top of the phone is a little di

I upgraded my Next Every Year and Next 30 phones to iPhone X's.  I ordered the phone and did the Next upgrade through the Apple App.  The phones were shipped directly from China and inside the box was nothing but the Apple iPhone Box wrapped in plastic.  There were no instructions, nor return label.

clearly - I wont get any money back - so can I just pitch them?

If I sign up to by a new phone with AT&T Next, am I required to turn in the phone upon completion of the payments or do I get to keep the phone? I would hope that after paying the full price of the phone that it would be mine to do with as I choose.Thanks for answering a (probably) silly question.

Important time sensitive return policy Failure to return your equipment within 21 days from the date the order for new equipment was placed will result in an equipment charge of $150 per unit to be billed to your account or credit card. We encourage you to initiate your return within 10 days to

I have 5 uverse receivers. I want to return 3 to reduce my monthly bill.  How do i do this?  I can't find any way to cancel only the receivers to trigger the return process.  Thank you in advance.

Old modem (RG?) went bad (Model 3801HGV) AT&T sent a replacement which I installed and everything's fine. BUT the printed instructions say to return the old power cord with the old Wi-Fi Gateway Modem. PROBLEM: there is no old power cord. The old modem was plugged directly into a Belkin Battery Back

hi i brought moto x 2nd genreation from at&t on 24 months contract right now i am having problems with that phone so i want to have refund i don't have the at&t recipte with me but i have items of the phone and phone is look like brand new with no damage  so can i have cancel the contract and buy a

I have been trying for months now to return my uverse equipment. I live over an hour away from a ups drop off, where they box it for you. So I was told they would mail me a box and I could mail it back, I never got the box and have called 5 times and still nothing. I have asked for a label where i c

ATT will not provide an address to return equipment.UPS has asked ATT for a 3 way call to help get a pick up at my door, ATT refused the 3 way call. I have no way to return the equipment other than by USPS and can not get an address.Need an address, USPS will pick up at disability mailbox at the doo

I placed an accessory only order on 18th November and used guest checkout as I am not an AT&T customer. I returned the order using the prepaid shipping label that came in the box on 22nd November (as per policy accessories return is accepted within 14 days). I have not yet received the refund on the

So my new Iphone 7 had a portion of the screen not working, a half inch of the screen on the right side completely didn't work. While I was a little upset about this, I decided it wasn't too huge of an issue and I would replace it at the place of purchase. An AT&T store inside of a mall was the plac