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AT&T Trouble Getting Answer to Returned Item Issue

Hello, I have the Family Plan 20 gb wireless plan.  I had an issue earlier this year where AT&T provided me a phone case which I received in the mail.  It was not the phone case I asked for so a representative told me to return the case and I would be given a $50 credit + tax back on my next bill. 

Questions

 • Wireless Account

55

1

0

0

Holiday Topics

  Hello Community!   We here at AT&T understand how frantic the holiday season can get! From finding the right gift, to planning the perfect dinner, or just trying to stay sane during that layover in Tuscon, we appreciate how much energy is needed to pull off an amazing holiday!  

Questions

 • Wireless Account

1.5K

4

0

0

Phone stolen after I sent it back to AT&T

Does anybody else have a story like this? I put my old phone into an envelope and mailed it back to AT&T. I was told I never received it, which I understand is not unusual after reading some of the comments here. But after investigation I'm told that they do indeed know who has the phone they know t

Questions

 • Wireless Billing

165

1

0

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Installment Plan: Return or Trade?

I'm not necessarily looking to do this but I'm just curious...If I'm midway through my Installment plan for an iPad Pro, is it possible to turn it back in or trade it for something else of equal or lesser value? How does that work? I've barely used it at all and it's in excellent/like-new condition.

Questions

 • Apple

209

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AT&T never got my returned phone. What should I do?

In February, I sent my phone in for the return program but AT&T apparently never got it. I called back in March and they said they’d look for it. I figured because I wasn't charged the $275 for the returned phone that everything was fine. Now I look and see that my bill includes the $275. I really d

Questions

 • Phone & Device Upgrades

380

1

0

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Return Processing Time

I have been on the AT&T Next program for a few years now. On February 1st 2018 I upgraded my device to an iPhone 7 which I received on February 7th 2018. Shortly after receiving it I realized that it wasn't a good phone match for me and I contacted AT&T to see if I could exchange the iPhone 7 for an

Questions

 • Wireless Account

1.7K

3

0

0

AT&T Lost my returned equipment

In May 2014, I discontinued my service for ATT U-Verse. I was sent the boxes to return my equipment. On May 4th, 2014 I took the boxed equipment to the local UPS store for return. They processed the return and gave me the CPE Return Receipt and the Tracking Number.  The equipment reached its destina

Questions

 • U-verse TV Account

980

7

0

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How to return additional Uverse equipment

I returned my receivers, power cords and remote control to UPS after cancelling Uverse service based on a conversaton with a customer service agent.  After I did this, I got an email detailing all the equipment that needed to be returned.  I was not aware that the WAP needed to be returned as well. 

Questions

 • U-verse TV Equipment

513

1

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AT&T Next Trade-In Newgistics Issue

Hi, I upgraded a line on my account with a trade-in option.  I received the phone on Dec. 8, 2017.  I waited a few days to give it to my daughter because it was going to be a Christmas present.  I then realized I should go ahead and give it to her so that I could get the phone back to ATT within the

Questions

 • Wireless Billing

748

4

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How to factory reset with broken display? (Galaxy S4)

Samsung Galaxy S4 (SGH-I337). I'm going through the damaged phone return process and I am instructed to do a factory reset of my damaged device. The screen is completely unusable. I tried to do a factory reset from my computer using Kies 3 and it was unsuccessful many times. The message this program

Questions

 • Samsung

977

1

0

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Newgistics Phone Return in Limbo

Hello, We returned two phones on 10/10/18 but we haven't received any updates. We contacted USPS who confirmed Newgistics picked up the phones on 10/16/18. Since then, there has been no updates to the Newgistics tracking system (ship date, destination & reference number are all listed as "N/A" or "u

Questions

 • Phone & Device Upgrades

1.2K

9

0

Closed

Newgistics "Lost" my return!!!

AT&T Premier Customer / RMA # ************   I dropped the phone off at my local USPS Post Office with the Parcel Select Return Service label provided to me by AT&T on 9/25.  Today is 10/1 and Newgistics has no additional tracking information regarding this return.   I live in Austin and the phone t

Questions

 • Wireless Account

20.8K

81

0

iPhone X Trade-In Stolen After Dropping It Off At USPS

I have the AT&T Next Every Year trade-in plan, and after receiving my new iPhone XS, I packed in my old iPhone X and dropped it off at USPS on 9/26/2018 at 6:09pm and got the US Mail Receipt as instructed by the trade-in instructions. While I was waiting for the confirmation from AT&a

Questions

 • Apple

4.8K

11

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Being billed for equipment lost during Harvey

I’m not sure what to do.  After losing everything during Hurricane Harvey I called AT&T to cancel my Uverse service.  The representative was very kind.  Since that time I’ve had multiple requests from AT&T for the return of the equipment.  Each time I’ve called, explained again what happened and hav

Questions

 • U-verse TV Equipment

160

1

0

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Frustrating return process - please help

I order a 11 pro max via the att website and was supposed to ship back the iphone 8. Once I got it, I realized it was not for me and I returned the 11 pro max using the "smart" return label sent for the iphone 8.  SHipped on 10/31Delivered to shipping agent on 10/31Many days of in transit on the new

Questions

 • Phone & Device Upgrades

110

2

0

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Purchased online want to exchange in store

Is this possible? I just got the ZTE Axon M over Note 8. If I was in high school I swear I would love this phone. This phone is awesome in every way seriously. However, one thing I didn't think about was protection .There's absolutely zero option and I can see why. The way this phone is designed I d

Questions

 • Account Features

88

1

0

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Returned phone lost?

Good morning,  I purchased a phone on the 23 of January via online as a gift. Within 2 weeks the device was returned using the return label given to me. i called in to verify last week and just now and the phone has been shipped according to USPS but not with AT&T according to AT&T. 9202390100721412

Questions

 • Phone & Device Upgrades

427

7

0

0

No shipping label was included in box to return my old phone.

Hello, So I was on the AT&T Next program and upgraded to get the new iPhone 6 Plus.  My old phone was not completely paid off yet, so upon ordering it was understood that I would need to send back my old phone once I recieved the new one. The instructions make it sound like I should use the same box

Questions

 • Wireless Account

2.3K

3

0

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Return Device Lost In Transit and ATT Doesn't Want To Help.

I recently had to return my Note 4 because of a dead spot on the touch screen. I got the new device and the shipping label with which to return my defective device. The Newgistics tracking number is: 610823332390050110987201. This was back in February. I personally handed my re-packaged old device t

Questions

 • Samsung

676

2

0

0

Returning a Remote

Long story short: I ordered a Point Anywhere RF remote and ended up moving to a location that doesn't have U-Verse, so I got stuck with a remote that I didn't need.  The order was done over the internet through the "AT&T Wireline Web Sales Center," which I paid with my credit card and didn't have an

Questions

 • U-verse TV Equipment

562

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