I'm a bit disappointed with at&t's lack of attention on customer retention and loyalty. i would l. I would like to know if there are offers out there for current customer (and not adding tv). my bill has doubled since my offer has expired. I would prefer to save the trouble of leaving att until they

I have been a loyal customer for over 20 years. My husband has been on the other leading carrier and we wanted to consolidate our accounts.  Here is what happened. First I was on hold for over 30 minutes. Then I got someone who couldn’t find my account when I was staring at it online And then obviou

Well, it's that time of the year again where I get to decide if it's worth the back and forth to try to maintain my current service at a resonable cost by asking that my package discounts be renewed or go ahead and make the switch to X Finiity. Anyone else been through this and offer any advice? My

I just searched "Customer Retention not being Honored" here in the forums and I got over 100,000 YES one hundred thousand hits for threads. A similar search on Google gleaned over 1mill pages.   WHAT ARE YOUR POLICIES?   have spent over 10 hours on phone, and in hat/email with so many