Moving in with my SO,who already has an established provider (with faster internet i ever received during my 8 years of Att service at my old place).Retention lied, said IF they could provide service to my new address and didn't transfer the service, then I would be charged a cancellation fee! Then,

I actually did call the retention number after this. They did not even try to help. Not even mad at this point, and wasn't mad on that phone call. Just completely baffled this whole exchange even took place. It gets better as it goes along, complete with the threat of a cancellation fee at the end.

I have been a loyal customer for over 20 years. My husband has been on the other leading carrier and we wanted to consolidate our accounts.  Here is what happened. First I was on hold for over 30 minutes. Then I got someone who couldn’t find my account when I was staring at it online And then obviou

Well, it's that time of the year again where I get to decide if it's worth the back and forth to try to maintain my current service at a resonable cost by asking that my package discounts be renewed or go ahead and make the switch to X Finiity. Anyone else been through this and offer any advice? My

I just searched "Customer Retention not being Honored" here in the forums and I got over 100,000 YES one hundred thousand hits for threads. A similar search on Google gleaned over 1mill pages.   WHAT ARE YOUR POLICIES?   have spent over 10 hours on phone, and in hat/email with so many