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Buy your iPhones straight from Apple
I am so highly irritated by the lack of customer service this company provides. I purchased an iPhone XS on launch day and then decided to exchange it for the XS max the following week. I was told by two separate phone reps and an AT&T store manager that if I returned the device by mail, I wouldn’t
restocking fee policy
I don't understand the restocking fee policy of $35. I have been an AT&T customer for nearly 10 years and I have never returned a phone. However, given the size of the IPhone 6 Plus, I returned it yesterday in exhange for an IPhone 6 and was charged a restocking fee of $35. The phone was in excel