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Streaming Troubleshooting – Are You Getting The Signal?

There are many things that can impact your streaming experience like: The environment of your streaming device. Your internet plan. The type of connection you use to access the internet (Wired or Wi-Fi). The location and environment of the modem.   You will find some simple solut

Questions

 • AT&T Internet Equipment

643

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Low Bandwidth Issue

Let me preface this by saying, Digitial Life is THEE worst! Customer service is ripe with canned responses and their only motive is to get you off the phone as quickly as possible. I have called three times about the SAME issue. I got this service for the useful technology, the cameras and everythin

Questions

 • Device Troubleshooting

566

2

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Can anyone help me with this insane billing fiasco?

“You’ll save tons of money with this bundled account!”, they said. “Your internet will be so much faster!” , they said. Well neither has happened. My WiFi is intermittent at best & my bill has about TRIPLED!!! I thought I’d found resolution with a customer service rep that I thought was sent straigh

Questions

 • AT&T Internet Account

162

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ATT needs to make it right

Here's an outline of what has occurred:about May 4th:  rec'd call from ATT rep to offer free internet for lifeMay 10th:  I placed an order to get 2 new wireless lines, free home internet, 35 tv channels, and two new free LG G6 Duo phones.  Chose these phones as Apples would not work well with my dai

Questions

 • Wireless Account

572

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6 AT&T Customer Service Reps and still no resolution

I have been on the phone with 6 different customer service reps and none of them have been able to resolve my issue.   Issue— I cancelled my at&t prepaid gophone data plan for my iPad but I was still charged.  I contacted at&t when the charges appeared and they stated they will issue a refund check.

Questions

 • Account & Usage

218

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Billing Issue Escalation

I am AT&T Wireless customer for 17+ years. I upgraded my primary wireless line and added a new line early November(BOGO offer). Since then for last 5 months, I have a billing issue and been overcharged $52.78 each month. I went to AT&T store( https://www.att.com/stores/texas/cedar-park/78557) severa

Questions

 • Wireless Billing

305

2

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TV resolution

My parents purchased a new Samsung 65" HD smart UHDTV.  Connecting it to the Uverse box causes black bars all the way around the picture.  Searching the internet and the community forums I see many people with the same issue.  Is there any better resolution other than "use zoom" ?  I see that as a p

Questions

 • Watching U-verse TV

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