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They should change the name to AT&T Customer Headache Department.

This long entry resumes the last 3 hours of my day. These were THE most challenging 3 hours I’ve ever faced on the phone with a Customer Service Department - all for what is pennies to such a large company. They should change the name to AT&T Customer Headache Department. How this company was awarde

Questions

 • U-verse TV Account

278

1

0

0

At&t representative signed me up for Aarp

When I enrolled in internet service a representative came during the installation to sell me wireless service. He signed me up and made me pay for aarp subscription because this would allow him to gift me two giftcards one for switching to wireless and one for internet. He said I would receive them

Questions

 • Account Features

251

2

0

0

Order Cancelled, credit ran several times, deposit required?

I placed a order for a new line of service with a representative over the phone, we ran it for two lines and the first line came back with 0 deposit and the second a $500.00 deposit. At that point I opted for just the one line, I paid the taxes of $74.63 recieved the T & C’s manually because the rep

Questions

 • Wireless Account

701

3

0

any tips on how to get thru to a representative who knows what they are doing?

i have a monthly account on auto-pay. i've been on troubleshooting my apple watch for over an hour with no solution. now i am with the billing department waiting for a credit that's been promised and they have me on hold for over 30 minutes. i have to go but want my credit. any tips on how to get th

Questions

 • Wireless Billing

116

1

0

0

Authorized Representative or User

I would like to set up a friend as an authorized representative or user who can access my account and make payments on my behalf.  Is this possible?  If so, how do I accomplish this?

Questions

 • More AT&T PREPAID Discussions

86

1

0

0

Rude store representative experience

Yesterday, on July 13th, 2016, I drove for 30 minutes to get to this AT&T store:Turtle Creek Crossing, Hattiesburg, MS 39402   Due to an accident on the road I arrived later than I expected at 6:58pm.  Store closes at 7pm.  Close one I thought.  But imagine my surprise when I saw a male employee lo

Questions

 • Wireless Account

521

4

0

0

How to file a complaint

I went into an att store to pay off my device. I also had a past due balance due on my account. I had already set up a payment arrangement prior to entering the store, and the representative said this was fine. I made a cash payment of $800 and the representative applied it to my bill instead! I exp

Questions

 • Wireless Account

5.2K

7

0

0

VERIFICATION MESSAGES ERROR / NO ACCESS TO SET UP PASSCODE: (VORCC02) - I'm a 1st Time Client

@ATTCares Re: VERIFICATION CODES DON'T WORK AND I CAN'T SET UP PASSCODE AT ALL.   I transfer from another mobile company to AT&T in hopes that it will be amazing and everything would be working to perfection. Sadly, I have encounter several issues with the process of how things are done. Specifical

Questions

 • Wireless Account

1.4K

7

0

Switcher Program has my phone but denied reimbursement

I switched from Verizon to AT&T wireless.  I handed over an IPhone XR that was only a couple of months old.  The AT&T rep assured me I would be reimbursed the $612.36 that was sill owed to Verizon on that phone.  I submitted my "final bill" which clearly shows the one-time charges for my phones ($61

Questions

 • Wireless Billing

171

3

0

0

I NEED TO REPORT A REPRESENTATIVE

WHY IS IT THAT EVERYTIME I CALL AND ASK QUESTIONS ABOUT MY BILL I GET RUDE AND DISRESPECTFUL REPRESENTATIVES? THIS TIME THE GUY SAID HE DIDNT HAVE TO GIVE ME HIS NAME OR EMPLOYEE # AND THEN HUNG UP THE PHONE ON ME! I HAVE CHARGES ON MY BILL AND I DONT KNOW WHY THEY ARE THERE BUT WHEN ITS TIME FOR AT

Questions

 • Wireless Account

201

1

0

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absolutely disgusting customer service

I have reached out to the 800-331-0500 phone number that is required to cancel cellular service for an apple watch. I spoke to a gentleman Nick who appeared helpful by informing me that I only activated the the service less than a week ago so I would entitled to cancel without penalty. He referred m

Questions

 • Wireless Account

151

2

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