I just used my insurance to get a new replacement phone. The guy I talked to with the insurance company said that I can but this phone under a warranty. I was wondering how to go about that..

I am also wondering about this Fictional Back Office. I've spent HOURS over the past 3 ½ weeks just trying to get an answer on where my replacement phone is. After the rep is "searching the computer" for my "case" (each time I contact AT&T I'm given another case number) and after an hour on the phon