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Installing a New Battery in My Phone

I have an old, 2011 or about there, Motorola Atrix HD MB886 phone. I was told by my local AT&T store that the battery cannot be replaced. I found on online and bought it. Now, I need to do some home surgery on my phone and replace the battery. Was I being misled or can this actually be done? I'm

Questions

 • Android

176

2

0

0

ISB 7000 Replacement try #2

Sorry for reposting this, but I attempted to deal with this a few months ago, and was told to PM u-@attu-versecare, which I did and received one response.  But when I replied to the response with my contact info, I never heard back from customer support again.  So once again I'd like to solve this b

Questions

 • U-verse TV Equipment

1.1K

5

0

0

Activating an insurance replacement

I just received a replacement for the iPhone 7 Plus that got lost/stolen. I reactivated my service from when I had locked it and have been trying to get my new device activated with a cell signal. I followed all of the steps on the AT&T website, including entering the IMEI and ICCID numbers for the

Questions

 • Apple

258

1

0

0

AT&T Smart Label Tracking Issue

Hello,I returned my damaged phone per the instructions from AT&T, with a prepaid label on Wednesday, February 18, 2015, via USPS.  I have been checking the tracking at: www.tracking.smartlabel.com per my instructions.  It's now been 9 days and still no information on the tracking website.  I'm growi

Questions

 • Wireless Account

1K

9

0

Replacement remote?

We've been subscribers for several years now and one of the remotes is starting to go.  Is it possible to get a replacement?  Also, are DVR boxes ever refreshed?

Questions

 • U-verse TV Equipment

469

2

0

0

Network settings have changed please restart system.

So I finally got my replacement wireless stb.  An isb7105 + a vap2500 that replaced my vip2500+ven501.  But the "new" stb 7105 keeps getting multiple a network settings has changed restart system messsages. Every day.  How do I fix this? Do I need another replacement stb? Does the new wap need to be

Questions

 • Watching U-verse TV

2.9K

21

0

"Upgrade" downgrade

Has anyone else recieved an "Upgraded" phone that was unrequested and not as good as the phone being replaced? My wife had a Note 4 that was damaged, the replacement sent was a Galaxy s6 as an "upgrade". The s6 is a horrible phone without 1/3 of the functionality of a Note phone. The unit is sealed,

Questions

 • Samsung

380

9

0

0

Modem won’t turn on after power outage

Had a power outage about a week ago. Power was out for 24 hours. When I came back home the modem was not on. No lights are present but the battery is green. Changed outlets still not coming on. When you plug it back in the orange lights pop on in the back but they go right out. It isn’t responding a

Questions

 • AT&T Internet Equipment

1.4K

0

0

0

Base for Pace/2Wire 3801HGV Router?

I need a base for my AT&T Uverse Pace/2Wire 380HGV router. (I had to replace my Motorola DVR-receiver this month because it was no longer functioning properly. The Cisco unit is wider than the old one, so my router no longer fits where it was installed horizontally. My only other option is to instal

Questions

 • AT&T Internet Equipment

401

1

0

0

If I lost my phone and I need a replacement GoPhone sim card for a iPhone 4, how do I obtain one?

I lost my phone and I need a new GoPhone sim card. I have contacted GoPhone support but no help. What do I need to do/

Questions

 • More AT&T PREPAID Discussions

330

2

0

0

Nokia Lumia 635 Battery Problem

My 1 year old got ahold of my Lumia 635's battery and naturally put it in his mouth. Currently, I have it and the phone itself just to be safe in a container of rice to dry it out.  However, my issue is that the battery doesn't seem to be taking a charge. Though the screen will come on with the batt

Questions

 • Other Phones & Devices

1.4K

3

0

0

Hideous, gold, Refurbished iPad

I purchased a defective 5th generation iPad from AT&T. After 10 months of bimonthly, hours long calls, AT&T agrees to switch out under warranty.  I signed a contract agreeing to pay full $569.99 ($100 more than a new 6th generation iPad) price of replacement, if I failed to return my iPad. I receive

Questions

 • Other Phones & Devices

837

22

0

0

$25 charge for SIM card Replacement? Is it true or the representative put the money in his pocket?

Hi Community, I'm switching from iphone4s to iphone6. As you know, the SIM card is different, so I have to replace it. I went to a AT&T location, and the representative charged me 25 dollar for it. Cash without receipt. He told me its a one-time charge, if I come to replace another SIM card in the f

Questions

 • Wireless Billing

9.9K

4

0

0

ATT'S Warranty Scams....What a Tragedy.

I had recently upgraded to a Blackberry Passport and used it for about 3 weeks.  After having issues with software and receiving phone calls, ATT said I was within my warranty time so that I should file a claim and get a replacement device sent to me.  When I had received the replacement phone, I fo

Questions

 • Wireless Account

513

9

0

0

Manufacture Warrenty

I dont understand why im paying for the "extended manufacture warrenty" when im not able to file it directly with ATT and instead have to go through assurion who is requiring me to somehow upload my photo id and other documentation electronically to them. (I dont have a scanner, nor do I know how to

Questions

 • Wireless Account

435

7

0

0

4 device replacements in less than 3 months; CSR refused to replace device again.

Hello,I am currently an AT&T customer since October of 2009. Never had an issue with Customer Support. Always on time and very professional and curteous. However, it is until recently. After I called to complain about the same issue happening with now 4th device replacement (Moto X), not to mentione

Questions

 • Wireless Account

496

2

0

0

Replacement phone question

I cracked the back of my samsung s7 and filed my insurance claim. They are sending me a new replacement s8. My question is since they are replacing my phone with a newer phone will it put me on a payment plan or will the 225 dollar deductible be all i have to pay. My s7 is paid off.

Questions

 • Device Features

212

1

0

0

I need to replace my HTC One M8 - having LOTS of issues!

Hi there! I have owned my HTC One M8 since October of 2014 and got it brand new w/ a 2 year contract. Ever since I got it, I have noticed some minor battery issues that I have been having, but I figured that it would eventually go away. Just last week, my phone downloaded the new Android 5.0 update.

Questions

 • Phone & Device Upgrades

269

1

0

0

Unable to track returned phone using the tracking number provided on the label

I received a replacement phone on Saturday morning of July 1st, 2016 for a damaged phone. After I received the replacement phone, I mailed my original damaged phone in the box provided by Asurion with the prepaid return label. (on July 6, 2016) It has been about a week and the damaged phone has not

Questions

 • Wireless Billing

2K

6

0

Unlock phone request - upgrade error message- replacement refurbished phone

I am trying to unlock a phone that was paid off months ago.  My ATT account is closed and paid off (actually, I'm due a balance) over a month ago.  When I try to use the unlock device webpage, I get a message saying that I recently upgraded and need to wait 14 days.  I initially got this message a f

Questions

 • Samsung

187

1

0

0

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