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How does Mobile Insurance work?

Suppose my phone is malfunctioning and feezing alot more frequently. Do I have to contact "Asurion" and tell them about my phone? Will they ship me a new well working phone? Just like that? Can someone please tell me exactly how their replacement went? I also need to know how much i need to pay exac

Questions

 • Network Coverage

7.8K

7

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Replacing my Iphone at apple store

I want to replace my iphone since my other one was liquid damaged.  I was looking to replace it at the apple store, but i was wondering if  i could move my current att plan to the replacement too.

Questions

 • Apple

521

2

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Will AT&T warranty still charge if....

I am receiving another refurbished GS3, the previous one had an faulty LED and it has dents on the silver bezel part from where I dropped it. I bought another bezel in hopes to replace the new before I send them the faulty phone, but found out that it would be too much work. Would AT&T charge me for

Questions

 • Android

4.3K

3

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Can I replace my phone while still on a contract for a different phone?

Can I replace my phone while still on a two year contract for an entirely different phone? I assume that if I can I will have to pay for the new phone but I'm not sure if it's actually possible or not? I don't want to cancel my contract or anything like that, just switch phones. If it is possible, i

Questions

 • Other Phones & Devices

1.5K

1

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will i be covered under warranty?

so my blackberry's trackpad stopped working about a week ago (iv'e had it for less than a year). it still scrolls fine but no longer has the capability to click on things. my phone does have your typical wear and tear (minor scratches on the screen and the plastic on top of the phone is a little di

Questions

 • Wireless Account

3.9K

3

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Moving My Digital Life to a new home - a complicated mess

In February 2014 I installed a My Digital Life system in a house and added a lot of components.  It required at least 7 visits but I got 2 thermostats, touch-screen door lock, a water detection system, 6 smart plugs, two indoor tilt/swivel and two outdoor cameras, plus a few other things, installed.

Questions

 • Other

7.5K

31

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*Scheduled* receiver replacement?

I worked with an AT&T technician who determined my wireless receiver needs to be replaced.  He placed the order on Aug. 24th to have a box drop-shipped to me where I would swap the receiver and return the defective unit.  I was told 2 - 3 business days.  On Sept. 2nd, this past Sunday, I chatted wit

Questions

 • U-verse TV Account

147

1

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Wireless no longer working on 3600HGV, how to get a replacement?

Have had this device for about six months with no issues.   Went out of town today and when I came back my wife said there's been no wireless internet all day.  Tried unplugging the device and pressing the reset button.  I can connect via wire, and I can connect via wireless if the laptop is sitting

Questions

 • AT&T Internet Equipment

2.7K

6

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activating sim in insurance replacement for different line that is still in my plan

I received a replacement iphone 6 after the first was lost.  I've already bought a new phone for my line.  I would like my son to use this new phone as he had lost his phone as well.  How to I activate the sim in the new phone so that it is for his number and not mine?

Questions

 • Apple

1.5K

2

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Closed

How to get a new U-verse Remote

Take a look at the video below to program your remote:   If you are having issues with your remote, check out this post on How to Troubleshoot your Remote, for more advanced troubleshooting steps.   If you have any issues concerning your U-verse Remote, please send us a detail

Questions

 • U-verse TV Equipment

5.1K

1

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Cracked Samsung Galaxy s6 edge screen.

Three days ago I just got the new Samsung Galaxy edge s6. Yesterday I dropped the phone and cracked it. The crack goes from the side to the home button. I was wondering what it costs to get the screen/phone fixed. I also have insurance on it.

Questions

 • Samsung

11.5K

3

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Need new battery replacement. Help!!

I have a TeleEpoch flip phone modelm3620 and I need to replace the battery ASAP! I looked every where for one and can't find anything. Is there Any in stock or where else I can find the same battery?

Questions

 • Other Phones & Devices

251

1

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Insurance deductibles

Reading the TOS for the mobile insurance, there seems to be two deductibles, a repair and a replacement.Does that mean just want it says? If my S8+ screen cracks and it is repaired, it'll cost me $89. If I lose the same phone my deductible is $225?Is that repair deductible the same for any "repair"

Questions

 • Account Features

1.8K

7

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AT&T won't unlock replacement iPhone (bought at Apple)

@ATTCares,I have been a customer of AT&T since 2016.In May 2018 I bought a refurbished iPhone 7 direct from Apple. I used an AT&T SIM in this phone.In March 2019, I had a problem with my iPhone 7 and Apple replaced it with a new iPhone 7, under warranty.  I have requested an unlock from AT&T for bot

Questions

 • Phones, Tablets & Devices

332

2

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Internet speed down to 22 mbps after upgrade to internet 75

Today, I upgrade my service from Internet 25 to Internet 75.  An technician visit my home for install new line and replace my equipment.  After all his jobs done, the internet back online but, the speed dropped to 22/2 mbps.  My old Internet 25 speed was 30/4.5 it's about 30 % drop in downstream and

Questions

 • AT&T Internet Plans

459

3

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ISB7000 replacement

I have had a lot of problems over the last 2 years with uverse, but the first 5 years before that were great.  I think I've almost gotten all of my problems fixed.This is my most recent problem. I have an ISB7000 wired stb, that has a problem where it shuts down and the only way to reboot is to disc

Questions

 • U-verse TV Equipment

826

3

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How do I setup replacement wireless tv box ISB7005

When I setup box it defaults to WPS screen directions. I use a ISB7500 as a main unit and as far as I know acted as the WPA for the wireless ISB7005; it has no WPS button. The system comes in the house through a PACE 3801GHV; which has always had wireless disabled and has no WPS button either. Went

Questions

 • U-verse TV Equipment

706

3

0

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iPhone 6 Space Grey Front Camera Crescent Issue...?

I have an iPhone 6 64GB in Grey that has had an issue that keeps happening even after Apple repairs it...My front camera begins to have a crescent appear...I will link a picture as it seems to be a fairly common issue with the 6 model and seems pretty specific to the Space Grey color weirdly enough.

Questions

 • Apple

1.5K

6

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ISB 7000 Replacement try #2

Sorry for reposting this, but I attempted to deal with this a few months ago, and was told to PM u-@attu-versecare, which I did and received one response.  But when I replied to the response with my contact info, I never heard back from customer support again.  So once again I'd like to solve this b

Questions

 • U-verse TV Equipment

1.1K

5

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Installing a New Battery in My Phone

I have an old, 2011 or about there, Motorola Atrix HD MB886 phone. I was told by my local AT&T store that the battery cannot be replaced. I found on online and bought it. Now, I need to do some home surgery on my phone and replace the battery. Was I being misled or can this actually be done? I'm

Questions

 • Android

170

2

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