I called At&T two weeks ago to come to look at the utility box in our backyard. The repairman showed up on time - thank you! He said it was definitely in need of repair or removal and that he would pass it on to the engineers. It's been two weeks and no word. When can I expect a resolution to this i

Three weeks ago, ATT dug up part of my lawn while installing fiber service. When I looked at the card that was left on my door to call with questions I discovered that only a partial telephone number was left. They were nice enough to leave a traffic cone in my yard as a momento!!! I’ve been an ATT

AT&T sent two trucks to fix my down internet and home phone service, failed to fix it.   Now down for 2 days.   They sent an inside wiring repairman who worked for 20 minutes, then came back inside to tell me he cannot fix it, the problem is a mile away, he'll dispatch a lineman.   Then about 20 min

I lost phone service last week-end. My phone is dead. I have no dial tone. I filed a trouble report online. A repair technician was scheduled to come out last Tuesday. In my report, I gave instructions for the repair technician to send me an email message to establish a time frame for his arrival. I

My mother has been with AT&T for close to thirty years. This past Friday, 3/15/2018, she moved and ported her old phone number over to her new apartment. She now has a traditional, wired landline. The tech came out on Friday to perform some work on the outside wiring and then came into her apartment

Hello, we have an old phone box in the backyard that looks defunct and it is in our way to landscaping. The utility easement document says that it belongs to "pacific telephone and telegraph company", thus reaching out to you to explore our options: we would ideally like to have it removed, if not f

This is just unbeleivable! I've had AT&T Internet and phone (now IP) for 22 years. I just got a bill for nearly double what I've been paying. A AT&T tech came here because Internet was not working for eight days. The speed somehow got lowered from 12 Mbps to 6. It quit again completely after 40 minu

So I've very recently purchased a Nokia Lumia 1520 from AT&T and love it. Unfortunately, there's now a significant crack in the upper left-hand corner of my screen with a couple longer hairline cracks running down the side. This happened from a drop, but a very short fall that I did not expect to cr

Dangerous down power line in a yard with children. I can not get someone on the phone to help. The customer service is terrible for such an important issue. No other company will touch ATT wires and lines so this is 100% an ATT problem.