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Need cut line repaired

I have been trying to get someone to come to my home and repair a line going into my house that has been cut. Its a fiber line for internet. I called 3 times and an appointment has not been made. What do I have to do to get a someone to come repair this line. I just got my service less than a month

Questions

 • AT&T Internet Installation

1.3K

2

0

0

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AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim.  If you are thinking, "I wish I would have enrolled when

Questions

 • Phone & Device Upgrades

71.7K

15

0

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Broadband light flashing red...

We had a thunderstorm in our area earlier today 4pm and our lights flickered off then back on for a couple seconds... Since then we haven't had any service. (tv,internet & phone) We have reset the gateway several times (unplug for a minute and plug it back up) and all we get is a flashing red light

Questions

 • AT&T Internet Equipment

94.8K

5

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0

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Fiber optic cable and damage to yard and sidewalk

I live in Field Crest Estates in Youngsville, Louisiana and a fiber optic cable was recently buried. I have recently viewed were a machine that punches the cable entered my front yard, dug ruts and cracked my sidewalk leading from my front door. This appears to be on my personal property and not on

Questions

 • AT&T Internet Equipment

2.6K

3

0

0

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Official Solution

Wireless no longer working on 3600HGV, how to get a replacement?

Have had this device for about six months with no issues.   Went out of town today and when I came back my wife said there's been no wireless internet all day.  Tried unplugging the device and pressing the reset button.  I can connect via wire, and I can connect via wireless if the laptop is sitting

Questions

 • AT&T Internet Equipment

2.7K

6

0

0

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Closed

AT&T property claims for damages

PROPERTY DAMAGE CLAIMS  Helpful information to file claims with AT&T Accidents happen, and we apologize for any inconvenience you may be experiencing. Whether you need to file a new claim with AT&T or track an existing claim, we’ve got you covered.   Claim Information AT&am

Questions

 • AT&T Internet Installation

229.2K

75

0

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Official Solution

Troubleshoot & Report for Landline Home Phone

Submit a repair ticket Note: If you need to speak to someone about an urgent matter, contact our chat support 24/7 - scroll down to find the chat option.Submit a repair ticket Go to www.att.com/repair. Select the Telephone icon in the middle of the page. Enter your home phone number and the

Questions

 • AT&T Phone Features

57.7K

10

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0

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Cracked Samsung Galaxy s6 edge screen.

Three days ago I just got the new Samsung Galaxy edge s6. Yesterday I dropped the phone and cracked it. The crack goes from the side to the home button. I was wondering what it costs to get the screen/phone fixed. I also have insurance on it.

Questions

 • Samsung

11.5K

3

0

0

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cracked screen on galaxy s3

Will att repair the screen on my samsung galaxy s3? And if so how do I do it

Questions

 • Samsung

2.3K

3

0

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Insurance deductibles

Reading the TOS for the mobile insurance, there seems to be two deductibles, a repair and a replacement.Does that mean just want it says? If my S8+ screen cracks and it is repaired, it'll cost me $89. If I lose the same phone my deductible is $225?Is that repair deductible the same for any "repair"

Questions

 • Account Features

1.8K

7

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Need System Repair

I called ATT Digital Life Customer Service on August 26th to complain that my system was offline and kept reading "system upgrade in progress."  Although the gentleman who answered the toll free number was very nice and polite, he told me the earliest appointment  I could get was SEPTEMBER 18th! You

Questions

 • Other

221

1

0

0

How do I schedule a repair. Whenever I call I get a message that my call did not go through

I don't have a dial tone. I've called 800-288-2747 5 times and selected repair. When I get to the point where I'm to be connected to repair, I get  message tht my call did not go through as dialed..

Questions

 • AT&T Phone Account

57

1

0

0

Charge for Repair/Replace defective ATT wifi router?

Called in yesterday bc even though there’s power, there are no lights on ATT DSL wifi router. They’re sending serviceman out in the morning at 8am. Today is Sunday and I can’t reach them (by phone or chat) to ask if there’s a charge. I would think since it’s THEIR equipment there would be no charge,

Questions

 • AT&T Internet Equipment

1.1K

2

0

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ATT Underground Line Work

Approx 3-4 weeks ago ATT completed some underground line work along a utility easement. This easement runs through both mine and my neighbor's property.  The directional digging they did left three very unsightly and large piles of dirt.  The grass has been killed off in these areas and&n

Questions

 • U-verse TV Account

1.7K

1

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Report Downed AT&T Lines in Yard Without Active Account

I have a downed AT&T line in my yard, however I do not have an active account with AT&T (previous home owners had this line installed).  In order to report via telephone, you need an active account.  How can I report this to AT&T to have them either re-attach the line to my house, or remove the line

Questions

 • AT&T Phone Equipment

457

2

0

0

Cable and wire box near road is damaged--how can I request repair

The ATT green utility box near our house is damaged--the bottom panel is missing and cables exposed.  This needs repair.    The box is located in the alley behind [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email a

Questions

 • AT&T Internet Equipment

7.2K

4

0

Lawn is torn up.

A few months ago wooden stakes with ATT written on them showed up on my block marking the easement. There was no notification as to why. Than all the little colored flags and spray paint. Than a month ago I returned home to find a Ditch Witch directional drill is sitting in my driveway drilling hole

Questions

 • AT&T Fiber Installation

489

1

0

0

Can't submit online repair ticket

I've been trying for days to submit an online repair ticket because I have no dial tone, but am stuck in a loop: I choose the service area ("Home Phone") and it takes me to a screen asking for my phone number; but after I enter it, I get popped back to the 1st screen, which now includes this message

Questions

 • AT&T Phone Equipment

1K

2

0

0

I need a pole installed and my line fixed... AT&T PLEASE HELP

I have wasted 5 hrs of my life (so far) on the phone with "customer service" for what should be a simple 10 minute inquiry about when a line installation/repair will be completed. My problem started 1 month ago when my landline stopped working. Customer service quickly dispatched a tech who conclude

Questions

 • AT&T Phone Installation

761

5

0

0

Utility box in back yard

I called At&T two weeks ago to come to look at the utility box in our backyard. The repairman showed up on time - thank you! He said it was definitely in need of repair or removal and that he would pass it on to the engineers. It's been two weeks and no word. When can I expect a resolution to this i

Questions

 • AT&T Internet Equipment

551

1

0

0

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