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ATT Underground Line Work

Approx 3-4 weeks ago ATT completed some underground line work along a utility easement. This easement runs through both mine and my neighbor's property.  The directional digging they did left three very unsightly and large piles of dirt.  The grass has been killed off in these areas and&n

Questions

 • U-verse TV Account

1.6K

1

0

0

Lawn is torn up.

A few months ago wooden stakes with ATT written on them showed up on my block marking the easement. There was no notification as to why. Than all the little colored flags and spray paint. Than a month ago I returned home to find a Ditch Witch directional drill is sitting in my driveway drilling hole

Questions

 • AT&T Fiber Installation

414

1

0

0

Defunct (?) box installed by Pacific telephone and telegraph company.

Hello, we have an old phone box in the backyard that looks defunct and it is in our way to landscaping. The utility easement document says that it belongs to "pacific telephone and telegraph company", thus reaching out to you to explore our options: we would ideally like to have it removed, if not f

Questions

 • AT&T Phone Equipment

296

3

0

How much would it cost to fix a broken iPhone 6 screen?

Basically, I got my iPhone 6 on Tuesday My phone carrier is AT&T. Today, on Thursday, two days later, I dropped it and now the screen is cracked. I called Apple and asked them what could I do to fix it. They said that I could bring it in to the Apple Store and get it replaced with a brand new one fo

Questions

 • Apple

49.3K

9

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Report Downed AT&T Lines in Yard Without Active Account

I have a downed AT&T line in my yard, however I do not have an active account with AT&T (previous home owners had this line installed).  In order to report via telephone, you need an active account.  How can I report this to AT&T to have them either re-attach the line to my house, or remove the line

Questions

 • AT&T Phone Equipment

323

2

0

0

Utility box in back yard

I called At&T two weeks ago to come to look at the utility box in our backyard. The repairman showed up on time - thank you! He said it was definitely in need of repair or removal and that he would pass it on to the engineers. It's been two weeks and no word. When can I expect a resolution to this i

Questions

 • AT&T Internet Equipment

508

1

0

0

Can't submit online repair ticket

I've been trying for days to submit an online repair ticket because I have no dial tone, but am stuck in a loop: I choose the service area ("Home Phone") and it takes me to a screen asking for my phone number; but after I enter it, I get popped back to the 1st screen, which now includes this message

Questions

 • AT&T Phone Equipment

916

2

0

0

Charge for Repair/Replace defective ATT wifi router?

Called in yesterday bc even though there’s power, there are no lights on ATT DSL wifi router. They’re sending serviceman out in the morning at 8am. Today is Sunday and I can’t reach them (by phone or chat) to ask if there’s a charge. I would think since it’s THEIR equipment there would be no charge,

Questions

 • AT&T Internet Equipment

879

2

0

0

Need System Repair

I called ATT Digital Life Customer Service on August 26th to complain that my system was offline and kept reading "system upgrade in progress."  Although the gentleman who answered the toll free number was very nice and polite, he told me the earliest appointment  I could get was SEPTEMBER 18th! You

Questions

 • Other

195

1

0

0

Now down for 2 days.

AT&T sent two trucks to fix my down internet and home phone service, failed to fix it.   Now down for 2 days.   They sent an inside wiring repairman who worked for 20 minutes, then came back inside to tell me he cannot fix it, the problem is a mile away, he'll dispatch a lineman.   Then about 20 min

Questions

 • AT&T Phone Account

515

0

0

0

Insurance deductibles

Reading the TOS for the mobile insurance, there seems to be two deductibles, a repair and a replacement.Does that mean just want it says? If my S8+ screen cracks and it is repaired, it'll cost me $89. If I lose the same phone my deductible is $225?Is that repair deductible the same for any "repair"

Questions

 • Account Features

1.8K

7

0

0

ATT Has torn up my yard while installing Fiber in my Neighborhood

Three weeks ago, ATT dug up part of my lawn while installing fiber service. When I looked at the card that was left on my door to call with questions I discovered that only a partial telephone number was left. They were nice enough to leave a traffic cone in my yard as a momento!!! I’ve been an ATT

Questions

 • AT&T Fiber Installation

423

1

0

0

Most bizarre chat and useless phone interaction w AT&T

This is just unbeleivable! I've had AT&T Internet and phone (now IP) for 22 years. I just got a bill for nearly double what I've been paying. A AT&T tech came here because Internet was not working for eight days. The speed somehow got lowered from 12 Mbps to 6. It quit again completely after 40 minu

Questions

 • AT&T Internet Account

318

5

0

0

Repair - Down Line

Dangerous down power line in a yard with children. I can not get someone on the phone to help. The customer service is terrible for such an important issue. No other company will touch ATT wires and lines so this is 100% an ATT problem.

Questions

 • AT&T Phone Equipment

480

9

0

0

Cable and wire box near road is damaged--how can I request repair

The ATT green utility box near our house is damaged--the bottom panel is missing and cables exposed.  This needs repair.    The box is located in the alley behind [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email a

Questions

 • AT&T Internet Equipment

6.5K

4

0

Options for cracked screen on new Nokia Lumia 1520?

So I've very recently purchased a Nokia Lumia 1520 from AT&T and love it. Unfortunately, there's now a significant crack in the upper left-hand corner of my screen with a couple longer hairline cracks running down the side. This happened from a drop, but a very short fall that I did not expect to cr

Questions

 • Other Phones & Devices

6.4K

5

0

0

Contact Info Wanted for Waller TX Office

I lost phone service last week-end. My phone is dead. I have no dial tone. I filed a trouble report online. A repair technician was scheduled to come out last Tuesday. In my report, I gave instructions for the repair technician to send me an email message to establish a time frame for his arrival. I

Questions

 • AT&T Phone Account

284

3

0

0

How do I schedule a repair. Whenever I call I get a message that my call did not go through

I don't have a dial tone. I've called 800-288-2747 5 times and selected repair. When I get to the point where I'm to be connected to repair, I get  message tht my call did not go through as dialed..

Questions

 • AT&T Phone Account

37

1

0

0

Why is landline repair closed on Sundays?

My mother has been with AT&T for close to thirty years. This past Friday, 3/15/2018, she moved and ported her old phone number over to her new apartment. She now has a traditional, wired landline. The tech came out on Friday to perform some work on the outside wiring and then came into her apartment

Questions

 • AT&T Phone Account

136

1

0

0

I need a pole installed and my line fixed... AT&T PLEASE HELP

I have wasted 5 hrs of my life (so far) on the phone with "customer service" for what should be a simple 10 minute inquiry about when a line installation/repair will be completed. My problem started 1 month ago when my landline stopped working. Customer service quickly dispatched a tech who conclude

Questions

 • AT&T Phone Installation

699

5

0

0

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