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My plan's renewal payment didn't work, and it may have gone to the wrong phone. Still paid the $60.

I'm not totally sure how it happened, but I went down to a local AT&T store to pay for my phone's plan to be renewed on the last day. As far as I can tell, nothing went wrong when I made the payment. It was the day after when I noticed something was wrong. I was unable to call or text, and when atte

Questions

 • More AT&T PREPAID Discussions

62

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International Long distance plan very rarely autorenews

I have been a customer from Nov/Dec 2015.45$ monthly plan with the 10$ international long distance package.Autopay and auto renew for monthly plan and international long distance plan setup from the very beginning.Every now and then the long distance plan doesnt autorenew even though the setup is in

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 • More AT&T PREPAID Discussions

117

4

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If I upgrade and renew?

I currently have an an iPhone 5 with the same unlimited data plan I've had for years now. If I upgrade to the new 6 will I have to lose my unlimited data? I spend half my days using my data in one way or another; to lose my unlimited plan would ruin my use of any phone even a brand new shiny iPhone

Questions

 • Wireless Billing

333

2

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Terrible customer service

Has anyone else had trouble with customer service  and customer loyalty department? I have been told different things every time I call. I have been waiting for LaShawna in customer loyalty to call me back for a scheduled appointment call last Thursday 12/29/16 at 8pm to complete an offer to stay wi

Questions

 • Wireless Account

127

1

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I Didn't have the funds to pay with auto pay but i added the funds later and my plan hasn't renewed

I Didn't have the funds to pay with auto pay but i added the funds later and my plan hasn't renewedit said my account balance was $55.00 so i added the 55 and all it says now is payment due $0.00 due date now and i need service for work i didn't get paid till today so i added the funds today

Questions

 • Account & Usage

257

3

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Accepted Solution

Official Solution

GOPHONE monthly expiration and renewal

I have a gophone that I use for travel.  I'll need to renew it about 4x in a year with a monthly $45 plan.  Reading the terms I think that should basically work, it looks like a monthly plan will expire and if I renew again within 60 days, I keep the same phone number and the new monthly plan will s

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1.1K

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