
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
The standard solution for avoiding roaming data charges is to turn off roaming (or data) in the phone setting. However AT&T allows to turn data off and on from the account, without accessing the actual device. My question is, if I turn off data from the account, but leave the "switches" on i
Questions
•
Wireless Account
Accepted Solution
For the last week or so, I have not been able to connect to my work's VPN or connect to a FTP server that I use weekly. I have tried multiple computers in the house (Mac and PC) with the same results, and confirmed that it is not an issue with my work. What's strange is if I use the hotspot o
Questions
•
AT&T Fiber Equipment
Accepted Solution
I want one hotspot to use at a 2nd residence, a car and an RV, in other words to take with me. And a plan with more data than 15G/ mo, probably 50-100G. I have an older unlimited plan with 3 phones, a tablet and an unreliable hotspot. AT&T must have something comparable to the newer Verizon and
Questions
•
AT&T Internet Equipment
Hello! Recently experiencing trouble switching the ‘TV’ On/Off using a ‘U-verse Remote Control’ hand set. Normally just using the ‘Power’ button at the top center of the remote would signal the ‘Receiver’ and ‘TV’ to switch ‘ON’. Now just the ‘Receiver’ switches ‘ON’ but nothing switches ‘ON’ the ‘T
Questions
•
U-verse TV Equipment
We have the silver U-verse RC1534801 remote. It is on its last legs. What is the replacement for this model as it appears to be obsolete? Where is the best place to get a replacement online?Visually, the replacement appears to be an S10 model but appearances can be deceiving.Thanks, RonF
Questions
•
U-verse TV Equipment
I have sent a private message about this twice with no response. I even included my account number and telephone number in the private message. Can you send a replacement U-Verse remote? Some of the buttons are worn out and will no longer work. I also have a retention plan that expires in a few days
Questions
•
U-verse TV Equipment
The Cisco wireless receiver is installed on the left side of the Samsung TV. After programming the U-verse remote control for Samsung, pressing power turns on the TV, and sometimes turns on the Cisco receiver (sometimes does not power on). If you keep pressing power, then the receiver eventually t
Questions
•
U-verse TV Equipment
The power button has stopped working It was programmed to turn on the ATT U-verse box, the TV, and the Audio Receiver. I can not clear the programed keys because when pressing the MENU button and the OK button nothing happens (ie POWER button does not light up). You can't get a replacem
Questions
•
U-verse TV Equipment
I've had this remote control for years. It finally died on me. How do I go about getting a replacement?
Questions
•
U-verse TV Equipment
I was watching a TV that hasn't been used in more than 2 years but the remote seemed fine and started it right up. I was watching a saved program but when I went to fast forward, the remote no longer worked. I figured it was batteries, so put in 2 brand new ones and the AT&T button lit up . But when
Questions
•
U-verse TV Equipment
My Moto G Power is running Android 11. The Uverse App displays the guide, plays shows, and handles recordings. The Remote Control feature cannot connect to the set top box. When I tap the Remote Control icon and then tap Connect I see a message, "Receiver Discovery Failed." I have reboo
Questions
•
U-verse TV Equipment
We have a Neighborhood Watch Camera currently in my yard with an OK picture, but I was told by Flock, the people who installed it, that it would work much better on the BellSouth Pole at the entrance ot the street. How do i get persmission for that? Its at the corner of Forestdale andHigh Point in S
Questions
•
AT&T Phone Equipment
I have never had any trouble accessing my work email remotely until 2 days ago. Tried using different browsers - Chrome, IE, Mozilla. Get the same response: waiting for remote [name of firm I work for]No viruses or malwares have been found on my computer.No recent system updates. The IT guys at wo
Questions
•
AT&T Internet Security
I need some new remotes, quick. I've got a bunch of different problems, and I'd like to replace them, but they aren't available on At&t website. How can you only sell one model of remote control and be out of stock? I bought 2 a20-rf1's from a tech one time, but those point anywhere remotes are ba
Questions
•
U-verse TV Equipment
So does anyone have a NAS setup that will work. The modem has the pinholes disabled and no incoming connections are allowed. So a remote reflector of some type is need to make the connection. All I can find is the WD device which is said to not be secure. All of the cameras have been upgraded t
Questions
•
AT&T Internet Equipment
Can I access my home router management screen using the IPv6 address of the router? If so, can the same router management screen be access remotely using my normal credentials?
Questions
•
AT&T Internet Equipment
I was Identity Thefted by 2 people I know. The cops and banks are not helping me much so its up to me to get to do the foot work... I know they got my wifi and ported my cell somehow to took over my Google account. I found this device on my Google thats def not mine and Im pretty sure its one of the
Questions
•
Other Phones & Devices
AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al
Questions
•
Network Coverage
Out of State IP - Frederick, Maryland - For a Reston, VA Phone. Is this normal?
Questions
•
Network Coverage