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Why ship refurbished device when order was placed for a new one? Why cheat customers?

I placed an online upgrade order for an iPad Pro and received the device yesterday. I walked into the Apple store to purchase Apple Care+ since i have it on my other Apple devices. I was shocked to be told the device i purchased online via ATT a couple of days ago wasn't eligible for coverage since

Questions

 • Apple

627

8

0

0

LG G2 replacement phone from Asurion defective

I am having problems with my G2 that I have recieved from Asurion a few weeks ago. There are parts of the screen that does not respond to the touch and it is now to the point where I can't unlock it. There wasn't any water damage nor is the screen broken. I am wondering if there is anything AT&T wil

Questions

 • Android

919

2

0

0

AT&T cannot unlock iPhone 6S plus bought from Apple

I bought an unlocked certified refurbished iPhone 6S plus 32gb from Apple.com last year. I first used this sim-free unlocked phone with an AT&T sim card on a family mobile share post-paid account for 1 year. The balance always being auto-paid in full and account in good standing. Now we switched our

Questions

 • Apple

110

0

0

0

Someone else's contacts downloaded to my phone

UPDATE to my first message below: I spent about an hour in a chat with a great AT&T rep this morning. He'd never heard of such a problem before, but he got to the source. Somehow my Google account had synced someone else's contacts with my account. I went into my Google account on computer, found an

Questions

 • Samsung

3.9K

1

0

0

Hideous, gold, Refurbished iPad

I purchased a defective 5th generation iPad from AT&T. After 10 months of bimonthly, hours long calls, AT&T agrees to switch out under warranty.  I signed a contract agreeing to pay full $569.99 ($100 more than a new 6th generation iPad) price of replacement, if I failed to return my iPad. I receive

Questions

 • Other Phones & Devices

723

22

0

0

Won't unlock a refurbished AT&T iPhone 6

Two years ago, I bought a refurbished iPhone 6s from Walmart. And I am using a Tracfone number with it. It works well. However, when I went to China and Canada, I found that I couldn't use sim cards of local carriers with it. It has sim card lock actually. Apple told me it's an AT&T device. So I tri

Questions

 • Apple

224

1

0

0

Warranty Replacement Issues- Refurb for price of new?

So. I received my new Samsung Galaxy S5 Active less than a month ago. It hasn't worked correctly since I received it. It continually has to be restarted in order for it to get signal, randomly shuts down, and now will not make or receive calls. I am purchasing through the Installment plan recently s

Questions

 • Wireless Account

559

4

0

0

Samsung Galaxy 3 Refurbished when in stock?

I was just wondering if anyone knows when the Samsung Galaxy 3 Refurbished will be in stock? Does anyone know when it stocks?

Questions

 • Android

2.4K

1

0

0

Unlock phone request - upgrade error message- replacement refurbished phone

I am trying to unlock a phone that was paid off months ago.  My ATT account is closed and paid off (actually, I'm due a balance) over a month ago.  When I try to use the unlock device webpage, I get a message saying that I recently upgraded and need to wait 14 days.  I initially got this message a f

Questions

 • Samsung

165

1

0

0

Upgrade from referb iPhone to new iPhone

I filed an insurance claim to cover a damaged iPhone 6. They sent me a refurbished iPhone 6 (I'm not happy), and in a different color. Is there any way to get a new iPhone instead of this referbushed rubish that "insurance" issued me? Thanks

Questions

 • Apple

685

2

0

0

One customers request

As a very longtime ATT cell, internet and sometime TV service customer, I have seen the ATT plans , products and offers change routinely through the years....from the GREATNESS of the '$99 refurbished' phone offer, which was the chance to buy any number of cellphone makers phone that was typically 1

Questions

 • Wireless Account

783

48

0

0

Accepted Solution

Official Solution

Switching from a flip phone to an iPhone...

If I buy a refurbished iphone from the apple website can I use the att gophone plan. I currently have a Samsung galaxy j3 and att go phone prepaid plan that costs $25 per month works on it but I want to be sure it will work on an apple refurbished phone before I buy it. Can someone tell me if you ha

Questions

 • Apple

615

1

0

0

Accepted Solution

Official Solution

ATT Prepaid - why I paid Deposit 3 times the price for a Certified Refurbished Phone ??

I got a phone from ATT, there seemed to be some issues with with voice.  so I requested for a replacement, a $122.30 some dollars I had to pay for some reason to send in a replacement phone.  I was surprised ATT asked me for deposit because the phone was free as part of promotion going on on prepaid

Questions

 • Phones, Tablets & Devices

539

1

0

0

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