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Refund on return of accessory only order

I placed an accessory only order on 18th November and used guest checkout as I am not an AT&T customer. I returned the order using the prepaid shipping label that came in the box on 22nd November (as per policy accessories return is accepted within 14 days). I have not yet received the refund on the

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SUPERVISOR

I have been disconnected by the Loyalty Retention Dept SEVERAL times TODAY. I am now beyond annoyed. Customer Satisfaction should be an assist to satisfy the customer, not irritate them. Loyalty Retention means to retain the loyal customer. I’ve been with AT&T for approximately 20 years. Since c

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52

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Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

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73

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Don’t even know what to do- disappointed

Hello, So for the most part of this year we have been going through an issues with a cell phone that popped on our bill as not returned, and required a fee because of it. Trying to figure out what phone this was that we supposedly did not return we finally found out from AT&T service over the

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56

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Charged for international calls I did not make!

I have been charged $150 plus $46 in fees for a 50 min call to Sweden that I did not make!! This is the only International call on my phone bill in all of the history of having AT&T. I logged in to pay my bill and discovered this charge. I first used the chat feature on the website and was offered a

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ATT Says USPS Changed My Billing Address and Mailed My Checks to Incorrect Place

Last week, att online chat told us our 10 deposit refund checks for share plan account were mailed to an incorrect address, and 4 of them has been cashed ($500 each). This week att told us the new checks were mailed to the wrong address again because of USPS! We are international students, and appli

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864

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AT&T Service Failure - Refund for Incorrect Billing

I traveled to the United Kingdom from 5/17/2019-6/1/2019. The day I left the US I added an international package to my account. Three days into my trip my phone was shut off because of incorrect international overages. I called back and was told the international package was never turned on, but tha

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124

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Got charged full price for an upgrade

On September 12th I pre-ordered my iphone6 like so many others, a few days later I get an email, that there was an issue with the address provided.  After calling and spending over two hours on the phone, I get a representative to assist.  DESPITE repeating this is for an upgrade and all we are doin

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337

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AT&T Not Honoring Trade-Ins/Free Phone Promotions

This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&

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Received a Refurbished phone on a new AT&T account

Why on earth would I be getting a refurbished phone on my new AT&T plan. The other 3 phones on the plan are brand new.  How can I get this fixed?  Seems rather fishy to me.  Can we say "Lemon Law".

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37

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Landline

I have called multiple times over two months because my home phone has no service no dial tone. I have called at all different times of the day and every single time I call I get the same message “we are currently closed” but the website says 7am-8am weekdays. I have two toddlers and I also get side

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45

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order problems

I put in an order a month ago. Tried to keep my number but since its prepaid i had some trouble. So i called 4 times and have been on hold for an hour before giving up each time. I tried online support and same results as calling....I have gotten no where. I just want to change my choice to switch n

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29

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Netgear hotspot

We ordered DirecTV from our AT&t store. They said it would be cheaper to add to our phone lines come to find out it's not but we had to get a hotspot, went to Walmart. Got what they recommended and it would not hold a charge. We end up getting a Netgear and we had to go to the store to have them

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27

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Equipment charges & missing trade in

I was promised by “in home expert” who sold me AT&T phone service that my phones were free. I traded in my existing iPhone . I have been charged equipment fees since day one & AT&T says they have no record of a trade in from me. After a month of me contacting AT& T about this they sa

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46

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Lost Payment in someone else's account

I paid my direct tv payment via my bank's pay bills feature on 12/09/21. It was taken out of my bank account - but says Bill Pay AT & T U-verse Mobile xxxx57553 - I don't have a U-verse account.  I was on the phone with AT & T for 1.5 hours on 12/23 - finally I just paid the bill again

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89

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So Many Issues Lately, and then AT&T downgraded my Internet 100 Plan to Internet 50 during a technician visit last week?!

1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014. Over the past month, not only has our Wifi been dropping every hour or so (requiri

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174

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Trying to cancel Prepaid service from Australia!

Hello, I need some help with my prepaid account please and can't seem to contact anyone at AT&T. I'm in Australia and can't receive a text to be able to log on to the website. Nor can I call the helpline!  I started an AT&T Prepaid service on Fri March 4 in Brentw

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53

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ATT order not delivered but marked as delivered

I ordered samsung s23 ultra lavender from ATT online. Today UPS marked as my order delivered. Order number is 23-274178141648851 . But never delivered to me. All days me and my wife in at home. Nobody came to my door, nobody called me, nobody knocked my door. I never received my order. I will cancel

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22

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I upgraded then changed my mind & sent the phone back within 7 days. They received the phone. Still being charged installment for 8 months

I upgraded my phone end of October 2022. ATT immediately charged me the tax of a little of $100. I changed my mind and sent back the phone (unopened) within 7 days with the shipping label ATT provided. I called and talked to a rep who verified that ATT DID receive the phone. Now it is June 2023 and

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trade in promotion

The ATT near my house was having a trade in promotion where you can trade in any eligible phones and get 699 towards a new phone. Mine was eligible so I traded it in (in store) and got the iphone 12 mini which was also 699. They told me I would see the installment plan charged and it would be credit

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