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Returned an IPhone 12mini mid-December and a month later my account still isn't updated to reflect return. Anyone experiencing USPS delays?

I upgraded to an IPhone mini12. When I received it in the mail, I didn't even take it out of the box. I could see it was way too small for my eyes. Called ATT, got a return label, and mailed the IPhone mini back to them. I don't have a copy of the label to track it. My ATT account won't let me upgra

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Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

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Yearlong billing issue

When we signed up for AT&T, there was an offer to turn in our old phones, and receive a $35 bill credit per phone, per month, for a year. Using AT&T packaging, we sent back our phones. I tracked the packages to ensure that they didn't get lost in the mail. A month later (December), no cr

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Closed

October Bill is $407!!!

Dear At&t, it is just not acceptable to charge ke with $407 from october bill! My plan is unlimited bundle, and I am always paying on time! I dont know where do you get this $407 from charging me, i rarely use the unlimited call and unlimited text! I dont call overseas! I dont use the plan excep

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Anyone else get billed when you never had service?!

Too long of a story but I ordered 3 phones then seen the fine print I was lied to on price. I tried canceling the order online, over the phone(at & t)and contacted cricket. They all said wait for the package don't open it and take it to an at&t store. WRONG. They said I need a shipping label

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Logistic Mismanagement, Failure To Communicate, BBB Complaint

This is a direct copy of a BBB complaint I was forced to submit due to AT&T failing to communicate properly: In October of 2020, I saw a promotion to switch to At&t and trade in my iPhone X for a $800 credit when opening new accounts. This was a great deal, so I jumped on it. I followed the

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Customer service

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

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Trade In Issue

I sent in my perfectly good working condition phone for trade in as part of the android/samsung $800 trade-in deal. I had it wrapped in extra wrap, in 2 packages, still in the protective case with screen protector. ATT is saying my screen was broken. I have called multiple times to discuss this with

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WHEN ATT LIES TO YOU REPEATEDLY.

ATT SAID THEY WERE SENDING A NEW PHONE. THEY DIDNT. THE GOOD THING ABOUT MODERN TECHNOLOGY IS I RECORDED IT. SHOULD GET INTERESTING, SEEING AS THIS IS THE 7TH TIME BEING LIED TO BY ATT. DOCUMENTED AND RECORDED.

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Account opened in my name how do I remove and fix my credit report and score

Account opened in my name they say I owe 1500.00 balance from year and half ago I just found out about this account how do I remove and fix my credit report and score 

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Now I have no service

My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight

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'Sponsored Data' with AT&T Now app, using my hotspot on a Roku failed. It Def counts against my 8gb, I ran out of data on 4 hours.

I burned up my gigs in 4 hours and no I have none.. also I bother the 12 month pre-pay

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Not committing to promise to waive installation fee?

Almost 2 months ago when I called to set up my internet service at my new apartment (I'm a new AT&T customer) I was promised that the $99 installation fee would be waived. However, it showed up on my first bill last month. I've since contacted customer service via online chat 3 different times inqui

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Charges for services not used.

July 12th 2022 i got unexpectedly incarcerated, I didn’t get to cancel/suspend my subscription before i went in. You can imagine the debt it built in that time. I see that ATT keeps track of usage and I’m wondering if there’s any way they would alleviate the debt. This is my business phone and I nee

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missing returned package

having same issue. go in for a good deal, receive the "better" updated phone, turn in my perfectly good phone.  take to the drop off location with Fed Ex, now all of a sudden, no record with anyone.  Store, At&t, USPS, Fed Ex, no one.  And now after 15 years of being a Customer,

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Maine Refund????

I recently read this article and was hoping to get some more information about how to get my refund for wrongful charges. Can you please provide some more information for Maine AT&T customers.   Thank you!

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Returns

I got my new phone in the mail. However, I noticed an email saying my trade in credit is $100, when I thought trading in any s series phone (s10+) would make me eligible for a 1000 credit. I now want to return my new phone, instead of sending in my old s10+. I am in the final day of my return period

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Destroyed card

I received a card for a credit I had on my disconnected landline and mistakenly shredded it with some other paperwork. I am trying to get it replaced and have been on the phone either Customer Service (that is a joke) for an hour and twenty minutes, transferred to four different people that I couldn

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30

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Refund

Is there anyway to contact ONE person at AT&T to get a refund for a canceled account that I over paid? My past experience trying to do this resulted in getting transferred to 15 different people repeating the same info to each and 3 hours later gave up because it was getting me nowhere! I don't

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I NOLONGER HAVE AN ACCOUNT

I returned a phone that I purchased within the 14 days but I am now receiving a bill for the phone of 800 and some dollars

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