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Prepaid account disconnected two months into one year contract!

I purchased a prepaid account for one year of service ($300) in March 2022. It is now May 2022 and my service was disconnected.  When I try to log into the prepaid account, the site says I no longer have a registered account.  I tried calling prepaid customer service, but they said tha

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154

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No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

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144

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Closed

How to get a refund for a payment misdirected to a closed account?

I inadvertently misdirected an electronic payment intended for another payee to my closed landline account at AT&T. Although my bank sent a letter off to the same PO Box as the bill pay, address, I cannot get to the correct customer service department at AT&T via telephone to ensure that the funds (

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202

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Internet 24 Promotion Not Honored -- have email proof

Hello, There was an internet price increase on my May bill.  So, I went online to check other options.  I found an option that offered a $25/month discount for the Internet 24 plan.  My next bill did not reflect this discount so I called and chatted with AT&T reps.  They told me I would receive an e

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114

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What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

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60

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total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

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35

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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

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104

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Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

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72

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HBO Max

Last month I updated my phone plan to the Unlimited Elite, which has HBO Max included. However, when I was eligible to begin using it I was having trouble logging into my account and reached out to a representative. After talking with the representative for over an hour trying to find different meth

Questions

159

2

How to Get a Refund For The Returned iPhones if AT&T Says That it is Under a Review but it's Already 2 Months Passed Since the Return

First of all, be aware that the representatives that accept customer calls are complete liars and will do their best to sell anything for their benefit no matter what would happen to you in the future. Every time I call them they tell me "The calls are being recorded for quality purposes". What "qua

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99

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HOW DO I CANCEL???

I want out! NO customer service phone number! No info on the AppleTV.. I want a full refund!

Questions

138

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Cust Serv NIGHTMARE!

I'm sorry but you guys have to better than this....Cust Serv NIGHTMARE!How can I RE-enroll for this service?? I paid for the 90 days and now I want to keep it (now that I can't get my money back...) So now I want it, I want the free appleTV and I dont want to have to go to twitter for cust serv reso

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57

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SICK TO DEATH OF BEING LIED TO ABOUT BOGO ON MY NEW PHONE

To Everyone:Last October 2018, I agreed to get the BOGO iPhone 8.   Well, since then I got the 2 iphone8's and both phones worked......but then, in December 2018, I got a BILL fromthe LYING DIVISION of AT&T and I was sent a bill for $1,089.00 because I didn't activate the new "account" they had crea

Questions

241

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Yearlong billing issue

When we signed up for AT&T, there was an offer to turn in our old phones, and receive a $35 bill credit per phone, per month, for a year. Using AT&T packaging, we sent back our phones. I tracked the packages to ensure that they didn't get lost in the mail. A month later (December), no cr

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38

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Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

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65

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Returned an IPhone 12mini mid-December and a month later my account still isn't updated to reflect return. Anyone experiencing USPS delays?

I upgraded to an IPhone mini12. When I received it in the mail, I didn't even take it out of the box. I could see it was way too small for my eyes. Called ATT, got a return label, and mailed the IPhone mini back to them. I don't have a copy of the label to track it. My ATT account won't let me upgra

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Closed

October Bill is $407!!!

Dear At&t, it is just not acceptable to charge ke with $407 from october bill! My plan is unlimited bundle, and I am always paying on time! I dont know where do you get this $407 from charging me, i rarely use the unlimited call and unlimited text! I dont call overseas! I dont use the plan excep

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28

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Account balance

I had $65.00 in my account and I have auto pay setup. My plan is the $65/month plan but with auto pay I'm supposed to get a $15 discount and only be charged $50/month but for this month you took all $65 of my money giving me no discount. Why?

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Why does such a large company have such terrible customer service?

I had constant problems with ATT and then finally switched to somebody else. ATT tried to keep billing me and wouldnt stop. I fanally had to stop them on my credit card. Even though They actually owe me money they continue to harass me now years later.   If you are having similar experiences

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Anyone else get billed when you never had service?!

Too long of a story but I ordered 3 phones then seen the fine print I was lied to on price. I tried canceling the order online, over the phone(at & t)and contacted cricket. They all said wait for the package don't open it and take it to an at&t store. WRONG. They said I need a shipping label

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