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Integrated Solutions Expert Fail

ATT - what a nightmare since the jump. The “Expert” (William) came to my house with the fiber repair tech at my original home. All the promises if we changed our wireless lines from Verizon to ATT, the bill would be $100 cheaper a month. I should have never made that switched. First, I

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Complaint

I need someone over a DM to help me file a complaint. This is an on going problem and is costing me a lot of money. I have made inquiries and his employees, not one, but multiple, have email and called him over this issue. The last time I spoke, in person, to an in store manager was on 12/30/23. The

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Submit final version bill to att.

I had an in home visit from an AT&T agent because I was getting WiFi. He added a mobile plan and gave me a new phone with a trade in, but I told him I still owed money on the phone from Verizon. He told me no problem and AT&T will buy the phone from them. Now I got a bill from Verizon for th

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Getting over

I had a past due balance ,, they combined it with my new bill … fast forward new bill is not past due yet paid past due balance but because they suspended the account total had to be paid ! That’s a complete rip off why can’t service be restored if past due balance is paid ! Then on top off that I c

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No pro rata of charges

Not a question, more like a warning to anyone reading this: I transferred my numbers away from AT&T to T-Mobile on the first day of the billing cycle and AT&T charged me for the full month's charges ($127.35), citing an AT&T billing policy that there is no pro rata of charges when ther

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Loaner phone

Let me start at the beginning. I go into the AT&T store with a iPhone 13 Pro. My app says I get a free upgrade with trade in. The manager rings me up and we notice a small crack that got through the protector. He tells me “no they won’t charge you just might add money to the total left over”. I

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WIFI !!! Dodge or AT&T owe Ram owners service, refund, or an explanation !

Seriously we pay extra for the wifi packages in our trucks. The wifi worked when I bought my '21 Ram 1500 Big Horn in March of '21. Now for the last year plus my truck is suddenly incompatible! I want my wifi availability or money back for the upgrade package. AT&T I'm looking at you because my

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Land Line not working for over 10 months--But ATT is still billing us.

To ATT Land Line Services (POTS) Account  713 xxx-yyyy 949-4   Dear ATT Dear Larry Evans Vice President and General Manager AT&T South Texas CC: Customer Loyalty Service Agents: CECILE CR7245 and RUBEN RS3937 We were promised $806.00 USD credits on 25 November, 2023  and we have

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I want my money refunded to my credit card

Hello, I have paid $301.62 and $306.62 on February 19th for my own phone number (Edited as per community guidelines) for 1-year prepaid plan. But now I don’t have access to this my phone number. I tried to contact att prepaid customer service on 800-901-9878 more than 30 times but I am unable to spe

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Track a return that was done through Corporate Accts Program between AT&T and UPS

In late Aug 2020, we got gigabit internet. A smart wifi extender was added to installation because the installer thought we needed it but it didn't work properly with our router. We called AT&T and were told to bring it to UPS (9/10/2020) - Per the AT&T Equipt Return Agreement under the Corp

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Internet / refund question

I had no internet for five days, friday through Tuesday, I called for a technician to fix my issue and was resolved on Wednesday. I was not charged since it wasn't an inside home problem. The technician told me to contact At&t about getting a refund or discount on my bill since I didn't have int

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Salesperson at AT&T lied about my switching process

I recently switched from AT&T prepaid to a monthly plan. I asked what needed to be done on my part and he said once he finished, everything would be set. This morning i just got a notification from my bank saying the AutoPay for my prepaid account was just charged. I specifically asked about bil

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How can att take my elderly mothers money without consent or authorization

My mom canceled her phone bill because we took her on me and my husband's phone plan, because she couldn't afford it. We set up a payment plan to take care of the reaming balanced owed. How can they just take the full remaining balance out of her checking account and over draft her account? There wa

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TRADE IN ALLOWANCE

I traded in my Galaxy Note for my S23 Ultra. I was supposed to get a $800 allowance. How long does it take for this to appear on my account?

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Besides FCC and BBB, who do I file complaint's against ATT with?

I Have had the worst nightmare since joining ATT from Verizon. I only came over because they offered a nice deal to port in ($700 per line for 3 separate lines). To send in my trade in verizon phones, I was told, per ATT, "you recieve the phones just send them back in the same box." No issue, I rece

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Credits for Internet Outage

Hi, there was an internet outage starting from July 3 and was not resolved until July 7. I had had trouble getting updates/estimated time during the outage and it had caused a lot of inconvenience. We had to use mobile hotspot for days which cost a lot of data usage. I called multiple times and an a

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681

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PLEASE DEACTIVATE MY PREPAID ACCOUNT

Hi,I went on vacation in USA for two weeks. I bought a prepaid AT&T simcard availed the 45usd plan.The salesman said that I just need to simply remove it from my phone when I leave USA to deactivate it. I was out of USA for two weeks now and is not using the prepaid simcard sinceI left.to my surpris

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prepaid card refund

Hello,I ordered a prepaid card through the website and planned on porting my number over from US Mobile.  As the setup guide that i received in the mail said, i called the customer service number provided to me on there.  The customer service agent stated to enter my sim and IMEI number to an automa

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AT&T Autopay Refund

I'm from England, and I was leaving for my flight back home from America on the 13th of this month (the day of this message). I had got a GoPhone account because I was in school in America from August of last year, and would need a working phone plan in the USA to contact people with. I paid for the

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3G sunset, prepaid appeasement refund

I've been using AT&T Prepaid for years, completely happy. Now, with the 3G sunset, our AT&T microcell no longer works and we have NO coverage in our area.  I've been on the phone (landline) with AT&T for the last five days; spoke to over a dozen agents, who all tried to find a solu

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