Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (840)

Relevance
Selected Relevance

Accepted Solution

At&t Bill Sky High

My son is a teacher & we switched to AT&T & we've been lied to & told we would receive a "teacher appreciation" discount which we have yet to receive & we have been customers for about 4-5 months & our bill is sky high!!! When we call every single month to speak to someone. N

Questions

41

2

0

Accepted Solution

Returned device

So I pre-ordered a Google pixel fold. Phone was delivered with the camera having nothing but a black screen and malfunctioning. Fought back and forth between at&t, Google, and asurion to figure who was going to take responsibility for sending me a malfunctioning phone. It took 18 days to get a r

Questions

18

1

0

Accepted Solution

dissatisfaction with the service

Dear AT&T Wireless, I am writing to express my dissatisfaction with the service I recently received from your company. I recently visited the AT&T kiosk located in Walmart on Philips Highway in Jacksonville, FL in search of a new cellular provider. While the representative was very helpful

Questions

52

5

0

Accepted Solution

Device trade in

I’m curious as to why I’m not getting at least $200 credit for my iPhone I traded in. I’ve fought with them for over a year to get the full $800 credit for my phone and I was scammed saying “the find my iPhone wasn’t turned off”. So once I finish paying for this phone, a lawyer will be involved in a

Questions

115

5

0

Accepted Solution

Transfer of funds

Just paid my bill with two $40 prepaid cards. I have $15 remaining that I'd like to transfer to my google play account. Please

Questions

27

1

0

Accepted Solution

International Travel Add-On: Falsely Advertised on AT&T's Website?

I checked the map (see screenshot below) and prior to traveling to Curacao, once I landed I paid for the week-long international travel add on. This map clearly shows that Curcao is included, but when I called the AT&T service team member said that it wasn't and that his map was different and th

Questions

47

8

0

Accepted Solution

Want to cancel the order. Was lied by the representative.

I just ordered an Iphone 15 pro max (order no : ( Edited as per the community guidelines )) on my account . Already have 4 lines. Wanted to add a 5th one. Called att, and specifically asked about the total amount that would be added to my current bill (which is $203). I asked it about 15 times in 40

Questions

56

4

0

Accepted Solution

File a claim against AT&T roadside assistance

Where can I file a claim against roadside assistance? I had a flat tire several weeks ago that was $32.00 to get serviced by AT&T roadside assistance. I already had an, albeit old, tire that could be put on the car and then replaced several days later when I got paid. I just needed someone to re

Questions

90

10

0

Accepted Solution

Charged for damaged device even though phone was in perfect condition.

My phone that I traded in (iPhone 14 Pro Max) was in absolute perfect condition. Zero damage at all. Yet still was charged over $800 on my bill for what is described as “damaged”. There’s no way that it was damaged. I followed everything to a “T” and went as far cleaning the phone with a microfiber

Questions

96

6

Accepted Solution

Switched to another carrier before renewal date but still got charged

I transferred my AT&T prepaid phone number to another carrier on 10/30/2023 (morning). My renewal date is 10/31/2023. I see AT&T charged me on 10/30/2023. What did I get charged for a day before renewal and how do I get my money back? I am unable to login to my prepaid account anymore to che

Questions

27

1

0

Accepted Solution

Closed

"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

Questions

45

1

0

Accepted Solution

Uverse TV - canceled account and credit refund

I canceled my Uverse TV and Internet service in September early in my billing cycle. Paid the full cycle bill the next month as I was told I would receive a refund for the days the service wasn’t used. I now have a large credit balance in my closed account but haven’t been contacted on how to receiv

Questions

158

6

0

Accepted Solution

Suspended Phone

Just like other excited clients I ordered the S24 Ultra. The issues started with my orders being canceled, "by request", when I never requested it. Then my order that finally was processed became lost in transit and I had to report it to ATT. A good neighbor then brought my package to me with my pho

Questions

62

5

0

Accepted Solution

How do I get a hold of a high up manager or above?

I canceled my wireless service and have been charged  for over a year. They said I never canceled.. I switched to spectrum and am on their plan. They only want to pay me back 1/12 of what paid. I can’t reach anyone higher up. Who do I contact to listen to me. The manager level said thy don’t h

Questions

78

11

0

Accepted Solution

Closed

AT&T says they'll accept Razr 40 Ultra for trade-in, but they dont. Paid off my phone for nothing, lost promo credits.

After some additional research, Im learning that the Razr+ hasn't been selling as well. This makes a ton of sense now that I know AT&T is saying it's eligible for trade-in, but its really not. Evidence: https://tradein.att.com/offer-details & https://drive.google.com/file/d/1bxYQuJTJy3YoPlUf

Questions

145

6

Accepted Solution

When did the $50/8GB prepaid plan go away? How does one justify not informing paying customers they are overpaying just to get less???

I've been using the $50 plan for several years.  I can't find any solid date for when you stopped offering this plan, but I do know that AT&T deliberately withheld this information from me.  When I created my account and chose my plan, the 30 and 40 dollar plans did not exist, at least not even remo

Questions

111

3

0

Accepted Solution

Phone Stolen Over 1 week Ago - Cannot Cancel or Suspend Service

My phone was stolen over 1 week ago when I was in downtown reno. I have been attempting to get ahold of someone at ATT this entire time, but it is difficult as my schedule does not line up with the hours ATT is open. I was in Downtown Reno having a night at Gold Dust West Casino, when a homeless pe

Questions

33

5

0

Accepted Solution

No help from fixed wireless internet

I've contacted att multiple, and I mean multiple, times about my fixed wireless internet. Some calls lasting for hours, being transferred until my head spun, talking to techs who have no clue what's going on. I've argued the fact that my equipment is registering more data than we are actually using.

Questions

179

10

Accepted Solution

Fiber installation

I moved to a new apartment last week. I ordered AT&T fiber because it said it was available at my address. A technician came to install the Wi-Fi modem, and it turns out that my apartment doesn't have the fiber connected to the fiber box; "literally, you can see the cables tied and disconnected

Questions

81

6

0

Accepted Solution

Wrongful Account Setup

I came into the store on Ditmars Astoria last year as a new customer (consumer), looking to trade in my iPhone 12 for credit, and got a 14 on ATT, and use my employee perk of $10 off. I found out a year later its wrongly set up as a business plan, I highly suspect it was intentional, I’ve been payi

Questions

56

21

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.