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Very POOR customer Service. What is the cost for terminating business internet?

Scheduling Specutrum as I type. Can't wait! Does anyone know how much they are going to charge me for canceling services? I am so disappointed in AT&T, they are supposed to be a leader in techology and they aren't even there for their business customers. After 2 hours today, I still was not ab

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I've been charged for Prepaid service without my knowledge for over a year.

Over a year ago - in March of 2019 - I purchased one month's worth of data as a temporary measure. I did NOT want to turn AutoPay on, but yet it remained on until I noticed I had been paying regularly from then until now. ATT owes me nearly $500 for a service I didn't sign up for and didn't use. In

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51

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ATT SERVICES/BILLING ARE CRAP

My Internet and U Verse charges have increased little by little over the past year, and internet speed was not as good as I had expected. Last month I cancelled my service 7 days into the Billing cycle. When I received my final statement, it was for a FULL billing cycle, not for the 7 days I had se

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64

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Refund unintended payment on AutoPay

I have stopped using any service from Prepaid Plan since May 2019 but I forgot to deactivate the AutoPay so they still charge my empty bank account in May 31, 2019. I realized this when I checked my negative balance on my bank statement, so I immediately switched off the AutoPay.Can I get a refund f

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444

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Refunding!

I just have question! This is my first time to refund at at&t, and I checked that they refund my money when I was calling with them. However, I couldn't see any money that I got back on my card. I just wand to know they refund it right after? or it takes time to refund. If they do, how long it's goi

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143

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Autopay refund

I would like to request for a refund for my pre-paid plan. At the beginning, I had signed for a mobile number and opted to use autopay. Before the end of the month, I joined a multi-line account. At the end of the month, I was charged for my line twice (once through autopay and again through the mul

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113

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Request to cancel a duplicate transcation/order

Hi, may I ask how I can cancel a duplicate transaction. I made a paypal payment this morning, but the website showed error message. I then made another payment via card and it succeeded. However, a few minutes later paypal sent me a notification saying the previous order was placed, which made it

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55

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Need help resolve mess caused by uncaring living at & t acct wireless rep manager

This is NOT FULL LETTER PLEASE GO TO LINK FOR FULL EOUOFNT LET SUBMIT ALL TOO MANY WORDS Logan Williams, AT&T management rep show up at my house. here for over an hour. Pushing  sales on me that he was going to give me all these deals that I would have a better deal than I was getting already I h

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26

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Returned iphone 13 pro stolen in transit

Hi, I'm reaching out for the fourth time now about this issue. Back in September I bought an Iphone 13 pro from the AT&T website but returned it because I selected the wrong purchasing option. I was told that I had to return the phone back via mail then order a new one. I received a shipping

Questions

185

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Trade in not showing movement

USPS/Pitney Bowes shows my trade in as delivered and received by the facility in TN. However my account hasn’t even shown the device in transit!! What is the deal?!

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42

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57% discount for phone bc boyfriend is atnt employee

Hi, we were told we would receive a discount for adding a prepaid line to my boyfriend's account. I currently have the ATNT Vista mobile phone with unlimited talk, text and data. How do I sign up for this? Thank you! Anna Begley, Andre Robin (employee)

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24

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Iphone 6 return nightmare!

Sept 12 2014, Iphone 6 launched and decided to order 2 of them and enroll in the ATT NEXT program to keep my current plan intact and not get involved in any contract. I order 1 Iphone6 64GB for myself and 1 Iphone 6 16GB for my wife both with ATT Next program. Few hours later my wife changed her min

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384

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Accidentally tore Deposit Refund check in half

Yes, this is one of the dumbest things I've ever done. Force of habit? Muscle memory? Distraction? Probably all three, I received my deposit refund check today in the mail, and after opening it, I decided to tear the rest of the paper that the check comes glued to in half, I was also still holding t

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125

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Was outside the country but had autopay on for 10 months.

Hi,   I was outside the country but had autopay on through my debit card. Now, I see that I have paid $44.45/month for 10 months and have lost $444.50. Since my phone was not used for these months (not a single call was made, message received, or any data used), how can I request for a refun

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67

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I keep getting charged for phones already returned

I am in need of help since i keep getting charged for 3 phones that are already returned and received and its been 4 months since we returned them and we are still getting charged for them i already called multiple calls and telling them how dissatisfied i am but they tell me to wait but its been to

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19

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My direct conversation with an agent is closed. How can I follow up?

Hi, I had a direct conversation with an AT&T agent which was going on for days. I could not check my messages for a few days and they had sent me a link for a case update, but the link had expired after 48 hours. Now the conversation is closed and I don't have access to my case update. How shou

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42

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Still waiting for refunds on two cancelled orders

I cancelled two orders, 23-796110924967925 and 23-676060282340274 and I'm still waiting for a refund. My bank issues credit refunds the same day, and it's been 5 business days since I cancelled. Could a rep check the status of these refunds?

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48

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Call back on refund

Still waiting for AT&T to call me back.They said they would call back in 3 hrs it's been 24hrs

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93

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DISPUTE

AT&T has been giving us the run around for 7 months now, they sent us a proposal and we moved forward with a 12 line cell phone package for business, they have not honored the proposal and billing continues to charge us more than we had been promised by contracts and proposals. We have now been put

Questions

67

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Internet Usage

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

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64

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