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Number port issues and account issues

I ported my phone number from straighttalk on Saturday the 01/27 and had all the information everything when I went into the AT&T store and everything went through and AT&T sent me a text saying welcome to the prepaid and the guy put my minutes on and it sent me a message also about that whi

Questions

43

6

0

Closed

Unauthorized Line/Phone added onto our family plan.

We currently have a family plan under att and recently discovered that there was an unknown/unauthorized line on to the plan. We only discovered this after one of my brothers broke his phone and asked to check if we had any insurance on the phone via att. The primary account holder is my mother with

Questions

794

7

0

HBO Max

Last month I updated my phone plan to the Unlimited Elite, which has HBO Max included. However, when I was eligible to begin using it I was having trouble logging into my account and reached out to a representative. After talking with the representative for over an hour trying to find different meth

Questions

163

2

Now I have no service

My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight

Questions

44

1

0

Taxes paid for a State I don't live in

I have been paying taxes to Massachusetts for 3 years now, and I don't live in that state. I live in New Hampshire this is a no-tax state.  AT&T will not refund me the taxes they've been charging me for 3 years.  Online help says there is nothing to be done.  I don't think this i

Questions

57

1

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How to reset myAT&T password or PIN code while outside the U.S. ?

Currently located in China, I have a prepaid wireless plan with AT&T, but I can't login to my account now. I tried to call their customer service hotline but no options for human customer representative. My ultimate goal is to cancel my AudoPay and possibly request a refund for April.

Questions

149

1

0

USPS stole my trade in phone

Hi, I put the trade in phone in my collection box on Sept 20 and the USPS man took it at the same day. After 2 weeks, there was no update status in my account as well as USPS tracking. So I decided to report to USPS and they told me to contact Hyla. I called Hyla on Oct 7th or 8th, the agent told

Questions

323

2

0

Closed

AT&T, attempting to screw me, is now facing a fraudulant practices lawsuit. Anyone care to join.

The AT&T "Integrated Solutions Consultant" (full name known but being withheld here on advice of counsel) showed up at my house on Tuesday 12/16/2020 (during a time period in which an actual SERVICE REP was to arrive). The fantastically beautiful photos of both this rep's vehicle tag number and

Questions

505

9

0

So Many Issues Lately, and then AT&T downgraded my Internet 100 Plan to Internet 50 during a technician visit last week?!

1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014. Over the past month, not only has our Wifi been dropping every hour or so (requiri

Questions

179

7

0

Prepaid Sim doesn't work in phone

I recently purchased 2 12 month sim cards for my wife and I. We were bringing our own phones. I have heard how AT&T has a poor track record with unlocked devices, so I made sure to check my IMEI at the following link: https://www.att.com/buy/byod/identify.   After typing in the IMEI for bo

Questions

127

5

0

Charged $500+ for an unintended international call

Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened:  I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the

Questions

378

5

Closed

AT&T never gave me trade-in credit

This whole program is insane. "Mail in your phone and we will give you $800 credit in three months." What an effing scam! I mailed my phone in back in July. It is now January. After multiple calls and hours on the line, I finally got a guy to confirm what I already knew: AT&T received my phone

Questions

9.7K

58

TRADE IN SCAM

I would like to start a petition of anybody who's been mislead or downright lied to and scammed out of their devices and have an outrageous bill from att when they were promised otherwise. I just got of of a chat with a sales supervisor and he was downright rude and unhelpful. Lies on top of lies. T

Questions

39

8

$5 Credit

My small business account has five lines, and our service disrupted our schedule on Thursday.  Will AT&T refund us for each line?  If not, they can keep the $5 credit.  I will wait until a class-action (Edited per community guidelines) is filed and I'll join it for each line.  In the meantime, we ma

Questions

196

2

What happened to the "Pause AutoPay" option?

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

Questions

1.5K

5

Netgear Aircard 770S doesn't work with new AT&T Sim Cards

I have a Netgear Aircard A770S, during the pandemic the account wasn't used for 2 years so AT&T deleted the MyGoPhone account. The unit powers up just fine and says "Registration Error SIM not provisioned - MM#2".  Called customer service and they explained the account had been deleted due

Questions

394

5

0

Assistance with Cancelling Parent's Acct.

Hello,To make a long story short, I need to help my mom cancel her AT&T account because it, the phone, only worked for 2 days. The apartment where she lives has always had connection problems but we tested the line with a AT&T and it didn't work and they suggested that we cancel and return the equip

Questions

455

1

0

0

phone cancel did not occur; no service, but billed for 18 months.

I've been charged $1304.97 for a service I didn't use, and was _NOT_ available to me. In May 2019, I thought I was cancelling one phone, and transferring the service to a new phone (We moved). What actually happened is that the old phone was not cancelled, and autopay kept sending money to AT&am

Questions

44

1

0

Need refund i stopped my subscription last february.

Need help

Questions

126

0

0

0

Need to get ahold of Risk Management, electrical line cut at my elderly mom's home 2 weeks ago

A fiber optic line is being bored into the neighborhood behind my mothers house. She called me Wednesday October 14th that her AC was out and that her lights were flickering. I went over to see what was wrong with her AC unit and called an AC repairman. He came out to the house on Thursday October 1

Questions

99

2

0

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