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How to Troubleshoot your DVR/Receivers

If you're having trouble with your receivers, as listed below, scroll down to find steps to resolve them. For Wireless TV Receiver help, check out our Wireless Receiver Solution page. Receiver resets Loss of recordings Pixilation Freezing Gear/ Cog, Red X, Client Unprovisioned,

Questions

 • U-verse TV Equipment

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Accepted Solution

Official Solution

New Uverse box crashes repeatedly, freezes then big red X

I have just had U-verse installed four days ago.  The installer let my wife know that "they were having issues" with the boxes and suggested a re-boot if it had problems.  I have been using the box and can't get much more than ten minutes of television before it freezes and crashes.  The reboot for

Questions

 • U-verse TV Equipment

1.4K

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Uverse TV Red X 1 after power outage

Was watching TV when the power blinked several times, then out altogether.  A minute later, power returned, but UVerse TV did not.  The TV screen has the red X1 message.  I tried restarting, checking the cables, etc., but nothing changed.  I finally followed the instructions on the AT&T UVerse suppo

Questions

 • U-verse TV Equipment

1.3K

2

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red x with a three

my grandmother moved in with me and my mom in the process we got a motorola vip1200 and i hoked it up to my existing system one other dvr though a coax cable. and i booted up with tv service not avalibal and the link led is on. the manual said to hold down ok and down unplug it and plugit in and i s

Questions

 • U-verse TV Equipment

366

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TV FAQs

 Setting up your TV U-verse TV Basics Program your Remote Setup your HD TV The Hallmark Channel Channel Lineup Parental Controls for U-verse TV Watch TV anywhere with the U-verse App   What to do when your TV screen shows No Signal? Remote not working? How to Fix yo

Questions

 • U-verse TV Equipment

2.8K

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Red X & receiver lights blinking

U-Verse receiver lights blinking and a big red X on screen after restart receiver. Need new receiver again...please advice.

Questions

 • U-verse TV Equipment

752

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Closed

Fixing Gear or Cog/Red X/Client Init/Unprovisioned Errors on Screen

Experiencing the following on your TV screen? Gear or Cog Red X Client Initialization Error Client Unprovisioned Missing recordings Receiver failure If you are having issues with: Receiver resets Loss of recordings Pixilation Freezing Try the followi

Questions

 • U-verse TV Equipment

101.2K

1

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Brand New Wireless Receiver with Red X and the Number 3 beneath it

I had a technician on live chat on Thursday night tell me to force a power reboot of my new wireless receiver.  The error, at the time, was that the setup box did not match the account.  I came to find out that this was a easy fix, because all he had to do was correct my account, apparently the wire

Questions

 • U-verse TV Equipment

634

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Uverse DVR IPH8010 Red X Number 4

I have a DVR receiver that is failing to boot up. I did hard reset multiple times and got the “uverse not available” message or the DVR would boot up but no channels would be available to view in the guide section. On-Demand service works.  I did a disaster recovery and now I get a red X with a numb

Questions

 • U-verse TV Equipment

1.1K

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wired receiver, getting the red X with the number 13 underneath - need replacement?

Hi all, Just last night, my set top box/DVR (Cisco IPN4320) decided to stop working normally; the channel guide was stuck on "getting information" for every channel and I wasn't getting any video or audio.  I've tried the following, but to no avail:- Power cycle the DVR- Power cycle the router/gatew

Questions

 • U-verse TV Equipment

2.8K

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Re: My tv has a red X on the screen

HI< Gear icon goes about half way across screen then just the gear. About 1 or 2 minutes later, Red X reappears.  Tried all troubleshooting steps listed in this discussion, Thanks

Questions

 • U-verse TV Equipment

975

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U Verse DVR with Red X

Originally my TV with the DVR (IPH8010) connected to it was displaying a red x with an 8 below it. I checked the forums and unplugged the power cord from the DVR for 10 seconds and then plugged it back in. After plugging it back in 3 dots appeared and then No Signal was displayed. I unplugged the po

Questions

 • U-verse TV Equipment

424

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3X error message

I have a 3X error message and nothing seems to get to us of it. Restarted and plugged and unplugged. What is the solution?

Questions

 • U-verse TV Equipment

260

1

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red x with one dot

I just recently baught a ipn330hd for 5 dollars at a flea market. When i hook up up properly, it shows a red x with one dot ofter ipdating/upgrading with spockets. What is the possible problens??Is there a way to fix???

Questions

 • U-verse TV Account

3.1K

4

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Big Red X

I have been experiencing many problems with my U-Verse system: Recordings that stop playing in the middle of a show, even though the timeline bar shows there is more to play back. I have to Rewind, then Fast Forward past the sticking point and then Play from there The signal from the DVR appears

Questions

 • U-verse TV Equipment

344

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