Learn how to track an outage and what to do when your service is not working So, what can cause an outage? A lot of things! During my time with AT&T, I have seen and heard it all. One time a car hit one of our utility boxes. Someone was digging a hole and went through our cable. A tree fell an

I connected the line into the telephone jack and I have everything plugged in, but the broadband light is blinking red. Service was supposed to be turned on today at 8:00 pm and I still get no internet connection. I'm also in a apartment. What is the problem?

If you have just started having trouble or your service has been acting up for some time, check out some troubleshooting steps below. These steps below have been provided by the U-verse Community Managers and are the most common fixes based on their interactions with other forums members. Note:

It is Football Season!   We love football. We don't like it when we can't watch it! If you're having trouble with the broadcast, the steps below can help!    The Fastest Fix A reset is one of the fastest fixes for TV service issues and the dreaded red x. Modem (Re

Uverse reciever started making whirring sounds and constantly beeping for the past month. I thought this was weird but I ignored it. Also whenever I tried to turn the TV on, I always needed to restart it. Fast forward a couple weeks. The reciever stopped making the constant noices. I now turn on the

hello! im having a lot of issues with my internet connection, the problem started when the lights went out for a few minutes, then when it came back, the modem was blinking green and red like a christmas tree light, then i tried to reset holding the reset button for 20 seconds, but istill the same p

After multiple thunderstorms and multiple power failures, the microcell has the green power light and solid red 3g light illuminated. That is the only lights on. I reset the microcell and same thing. I unplugged all cords and waited 2 hours (I took a nap) before plugging back in. The same thing. So,

hello! im having a lot of issues with my internet connection, the problem started when the lights went out for a few minutes, then when it came back, the modem was blinking green and red like a christmas tree light, then i tried to reset holding the reset button for 20 seconds, but istill the same p

This began on Thursday. My wife’s account works fine l am told either my address or my password is wrong.

AT&T u-verse model 5268ACFXN  After a power outage, the two broadband lights began flicking on. I tried to reset, disconnect the power and everything. What can I do? The only cables attatched to it is the green DSL broadband cable, and power cable.

For Two Days We've Had The Same Problem, No Internet Or Cable. Three Days Ago There Was A Power Outage And I Thought That Had Something To Do With It. But I Checked To See If There Was An Outage On AT&T Part And It Said There Were No Outages For AT&T. We Called And They Sent A Gateway Replacement An

Welcome to the U-verse TV Troubleshooting Hub! Your One Stop Shop For Your U-verse TV Needs!    Below are some helpful articles to troubleshooting your U-verse TV service! If you need immediate assistance, we highly recommend using our Troubleshooting Resolve Tool which a