
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
DVR, cannot find scheduled recordings after recording. I'm am lost to what the problem is. Thank you
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
My Total HOme DVR is no longer Total HOme - I can access the recordings from the TV the DVR is hooked up to but when I try to access from another TV it will shows the recorded shows but then it flashes and says there are not shows recorded. Then i will show recorded shows and then flash and s
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
When replacing the U-verse receiver, do I lose the recordings made with the old receiver?
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
It would be incredibly useful to allow users to select an option on DVR series recordings which would keep a specified number of episodes. Currently the only options are to keep until user deletes, or keep until space is needed. Parents in particular like to record several different kids shows tha
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
I have a Motorola G5 Plus running Android 8.1.1. I have to login to the UVerse app every day2. Recordings or scheduled recordings do not show. 3. I have cleared the cache & data, uninstalled and reinstalled the app.
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Today when I turned on my tv I had a red x with a 1 under it. I used the posts in the forum to solve that. Only problem is now everything I had on my dvr is gone. All of my series recordings are still set but the things I already had recorded are gone.
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
If you have just started having trouble or your service has been acting up for some time, check out some troubleshooting steps below. These steps below have been provided by the U-verse Community Managers and are the most common fixes based on their interactions with other forums members. Note:
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Closed
If you're having trouble with your receivers, as listed below, scroll down to find steps to resolve them. For Wireless TV Receiver help, check out our Wireless Receiver Solution page. Receiver resets Loss of recordings Pixilation Freezing Gear/ Cog, Red X, Client Unprovisioned,
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Can an ATT technician move my recordings from my old DVR to my new one?
Questions
•
U-verse TV Equipment
Got a DVR that is getting full because my wife won't erase any of the movies that she has recorded until there is an external listof said recordings. So is there a way to pull a list of recordings to a device ( laptop, tablet, phone ), so that I can export the list of recordings ?
Questions
•
U-verse TV Equipment
I had 43 recordings as of last night. When I turned it on to watch a movie tonight it said I had 34. After the movie it now says I have 16 recordings..... It says I have 83% of space left so that wasn't the proble. I've only started using AT&T for cable in December and this is a horrible impression.
Questions
•
U-verse TV Equipment
For a couple of weeks, the uverse system has been unable to tell me what was recorded. It only says "No Info Available". I guess what the show is based on TV station and time. I can't think of anything specific that happened, although our wifi cuts out all day long. Rebooting doesn't do a thing. I'm
Questions
•
U-verse TV Equipment
My iPad app is not showing the correct recorded shows that are available. Using my remote, I have watched and deleted shows. When I open the UVerse app, the shows I deleted are still listed. Even after dragging down the list window (typical for refreshing), the list won't change. Even after an h
Questions
•
Watching U-verse TV
Is there any way to modify the automatic priority position when setting a new recording?It seems every new recording I set automatically gets assigned #1 spot and all others shuffle down a position. I would much prefer every new recording to automatically be given the last priority position. After a
Questions
•
U-verse TV Equipment
I've had my uverse for abut 4 years now and I upgraded to the U300 recently. When I did this I did not get a new reciever for recordings. I believe that typically when you first sign up the amount of recording space is larger when you sign up for U300 than it is for U200. I understand that all I
Questions
•
U-verse TV Equipment
Does anyone know how to extract recordings on my U-verse DVR to the cloud or some other means of storage? I have some valuable family memories recorded from televised events that I want to keep before I swap out a defective DVR for a new one.
Questions
•
U-verse TV Equipment
Hi all, A few weeks ago we had a series of brown-outs that completely reset our box a couple of times (when the system came back up on the TV, there was a big X on my screen). I kept worrying about my recordings, which I've been meaning to pull off of there through my PVR, but still hadn't. Luckily,
Questions
•
U-verse TV Equipment
Just fyi one of my receivers went bad so I lost all of my recordings and you can't get them back. Do everything you can to save your receiver if you can. I like live chat much better I think. My own two cents next, possible solutions go online and find your episodes/ series, search on demand and hop
Questions
•
U-verse TV Equipment
This story is long and Iv'e told it about 7-8 times to 7-8 different AT&T "customer service" and "techs". It started back in May when my 1 year deal with U-Verse TV/Internet deal ran out. I called to cancel or get a new deal as my bill went sky-high. The rep got me a lower price for the same package
Questions
•
U-verse TV Equipment
Help. I'm still trying to give Uverse benefit of doubt but remain so frustrated at many things.Called Uverse support, no resolution.Chatted Uverse support, no resolution.Used Troubleshooting/Resolve app on DVR, no resolution.Read every article on ATT.com I could find, no resolution. I have 2 clock p
Questions
•
U-verse TV Equipment