Having trouble programming my Uverse Remote (S10-S4) to control my Onkyo HT R380 receiver.  I have programmed the dvd player and tv without issue, so I understand the process.  However when I try to scroll through the automated codes for the AUX button - it takes forever and never has a button that

The volume output from my VIP1200 is not nearly as loud as all other devices hooked up to the at same volume level The receiver is connected to TV using HDMI.Other devices I have connected on other HDMI ports are Blu-ray player and Chromecast. The TV is then connected to a sound bar using optical. I

So I finally got my replacement wireless stb.  An isb7105 + a vap2500 that replaced my vip2500+ven501.  But the "new" stb 7105 keeps getting multiple a network settings has changed restart system messsages. Every day.  How do I fix this? Do I need another replacement stb? Does the new wap need to be

My (2) wireless receivers and (1) hard wired receiver only work when the main DVR is unplugged. As soon as i plug in the main DVR, all three receivers start to reboot continuously. The tech that came over said I had a grounding problem which was a lie because I just had my house grounded not even 1

My wireless box in my bedroom that I’ve had for a year with almost no prior issues suddenly stopped working two days ago. It is now refusing to connect even though it used to perfectly. It gives me the screen telling me to do exactly what every troubleshoot thread regarding this problem tells you to

I had a technician on live chat on Thursday night tell me to force a power reboot of my new wireless receiver.  The error, at the time, was that the setup box did not match the account.  I came to find out that this was a easy fix, because all he had to do was correct my account, apparently the wire

I now get an 8 error with a box with an red X in it.  I have tried turning off and unplugging for 10 second several times, even had it unplugged overnight.  I also tried resetting it as mentioned on the internet.  I believe I need it reset there?? Sherry Angelo

I basically want to swap my wireless receiver & TV with the TV that is currently connected to the DVR and access point...

I have been a loyal Uverse customer for many years, even spreading the word to all my friends and coworkers to get the service. However, I feel like the Customer Service rep I spoke to a few days ago lied to me on a couple of fronts, now that I'm looking online. Here's what happened: Rather than can

I tried chat and calling with no luck.  When I requested the exchange, there were no mention of being charged.  I mean it's an even exchange.  I returned the old receiver and got the new one but was surprised to see a $49 new receiver fee with an additional $10 monthly receiver fee.  Doesn't seem ri

I came home today to find my wireless receiver had the standard message that it was unable to connect to the gateway and needed to be restarted. I clicked "OK" to restart receiver and after restarting it was unable to connect. I tried this three times and was unable to connect. I decided to restart

Switched to Uverse the other day (haven't had it since about 2013), but feel as though the equipment we received is extremely dated.  It seems as though this equipment is worse than what we had 6 years ago.  Do I have up-to-date equipment?  Should I be requesting something else.Things I've seen so f

Welcome to the U-verse TV Troubleshooting Hub! Your One Stop Shop For Your U-verse TV Needs!    Below are some helpful articles to troubleshooting your U-verse TV service! If you need immediate assistance, we highly recommend using our Troubleshooting Resolve Tool which a

I have a 3X error message and nothing seems to get to us of it. Restarted and plugged and unplugged. What is the solution?