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No surround sound after uverse update

I came home today to find my wireless receiver had the standard message that it was unable to connect to the gateway and needed to be restarted. I clicked "OK" to restart receiver and after restarting it was unable to connect. I tried this three times and was unable to connect. I decided to restart

Questions

 • U-verse TV Equipment

939

3

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Pioneer VSX 821 k Receiver and Uverse TV Set Up Help!

I just bought the Pioneer VSX 821 k and have tried to set it up with my Uverse and I get spotty audio when I have the Uverse box switched to surround sound.  Any help on how to configure so that I can take advantage of my new receiver and speakers in 5.1? Set up: Insignia TV -> UVerse box (HDMI)Insi

Questions

 • U-verse TV Equipment

3.1K

2

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Uverse Reciever / DVR

This afternoon, when I turned on the reciever and TV, I had no sound.  So I did a hard re-boot by pushing power button unitl the lights blinked.  The re-boot finished and I had sound, but within 5 minutes, the reciever rebooted on its own.  The reciever reboots to the Uverse On-Demand screen but wit

Questions

 • U-verse TV Equipment

2.8K

5

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Can I convert a U-Verse wireless receiver to wired?

I have 2 U-Verse wireless receivers that get a poor signal resulting in bad reception, and unfortunately, moving the WPS receiver is not an option. Since the wireless receivers do have an Ethernet port, can I just plug them directly into the wall jack or network switch to utilize a wired connection?

Questions

 • U-verse TV Equipment

6K

5

0

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*Scheduled* receiver replacement?

I worked with an AT&T technician who determined my wireless receiver needs to be replaced.  He placed the order on Aug. 24th to have a box drop-shipped to me where I would swap the receiver and return the defective unit.  I was told 2 - 3 business days.  On Sept. 2nd, this past Sunday, I chatted wit

Questions

 • U-verse TV Account

127

1

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At&t won't give me refund and won't cite policy stating why.

For those that dont want to read -  General Question that needs to be answered: What's the *OFFICIAL* Refund Policy for a Non-Returned Receiver Fee? And can you provide the source to be cited?  Hi, so my issue is that I am returning a receiver to At&t after their 21 day policy, which means they'll c

Questions

 • AT&T Internet Account

4.1K

8

0

0

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Official Solution

Lost connection to WAP

I have one wired receiver and one wireless receiver. Last night, I received an error on the tv connected to the wireless receiver that the connection was lost to the WAP. I have tried rebooting, restarting, and following the on screen ionstructions. Nothing seems to fix the issue. It is a Cisco WAP.

Questions

 • Watching U-verse TV

2.9K

6

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Wireless Receiver Brings Down Network When Plugged Into Ethernet

I have a 2-wire 802.11b/g gateway connected to a wired u-verse DVR and a u-verse WAP for the wireless receivers.  I then have 2 wireless receivers.  One of the receivers I use wirelessly, but the other is connected via ethernet because its primary location is very far from the WAP.  Both receivers a

Questions

 • U-verse TV Equipment

6.4K

18

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Setting Up and Installing Your Equipment

If you have opted to install your own Internet service or wireless receiver, check out our step-by-step videos below!     Wireless Receiver Installation   Need to troubleshoot? Check out our TV Help Article or Internet Help Article   -ChrisZ, AT&T Community Specialist

Questions

 • U-verse TV Equipment

10.3K

2

0

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U-verse Internet and TV Down - Quick Fixes & Solutions from AT&T

If you have just started having trouble or your service has been acting up for some time, check out some troubleshooting steps below. These steps below have been provided by the U-verse Community Managers and are the most common fixes based on their interactions with other forums members. Note:

Questions

 • Watching U-verse TV

24.5K

5

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Wireless Receivers

Are all wireless receivers HD?

Questions

 • U-verse TV Equipment

767

0

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S20-S1A does not operate my receiver

I have gone through three remotes of this model and none of them work properly. Wondering if it's a receiver problem, but went through two of those, too. The volume works on the TV with the remote, it operates the box less than 20% of the key presses you make on it. You press a button on the remote,

Questions

 • U-verse TV Equipment

1.1K

5

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WAP Connection

Will the wireless receiver work as well if the WAP is connected to the Ethernet cable coming from the wall as it will if the WAP is connected to an Ethernet port on the router? Will it still work "wirelessly"?

Questions

 • U-verse TV Equipment

1.7K

3

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What do you get with ALL INCLUDED?

I was wondering what is in ALL INCLUDED? for instance u-verse tv I get the U-300 package for $127 does that cover 1 DVR receiver and 3 other receivers? and are there any other fees? I just find the Terms STANDALONE, RACK RATE, STANDARD & ALL INCLUDED confusing. U-verse All Included: U300 $127 = What

Questions

 • U-verse TV Equipment

5.6K

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