Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (34)

Relevance
New Directv GUI is absolutely a ATTROCIOUS DISASTER! - Are you kidding me?

*** WHO THE HE** DESIGNED BETTER YET APPROVED THE NEW DIRECTV GUI MENUS THAT APPEARED ON MY DVRS TODAY?because they need to be fired!  WOW Directv???? You couldnt come up with anything better than that BLAND DISMAL ATTROCIOUS design of a menu?  Thank you for ruining my TV experience. Not joking! Not

Questions

 • 2017

20

0

0

0

Wireless Box Stopped Connecting, Used to Work

My wireless box in my bedroom that I’ve had for a year with almost no prior issues suddenly stopped working two days ago. It is now refusing to connect even though it used to perfectly. It gives me the screen telling me to do exactly what every troubleshoot thread regarding this problem tells you to

Questions

 • U-verse TV Equipment

92

1

0

Universe TV 8 error

I now get an 8 error with a box with an red X in it.  I have tried turning off and unplugging for 10 second several times, even had it unplugged overnight.  I also tried resetting it as mentioned on the internet.  I believe I need it reset there?? Sherry Angelo

Questions

 • U-verse TV Equipment

293

2

0

0

Exchanged an old receiver and now I'm being charged a "new" receiver fee and monthly receiver fees!

I tried chat and calling with no luck.  When I requested the exchange, there were no mention of being charged.  I mean it's an even exchange.  I returned the old receiver and got the new one but was surprised to see a $49 new receiver fee with an additional $10 monthly receiver fee.  Doesn't seem ri

Questions

 • U-verse TV Account

1.1K

1

0

0

3X error message

I have a 3X error message and nothing seems to get to us of it. Restarted and plugged and unplugged. What is the solution?

Questions

 • U-verse TV Equipment

230

1

0

0

How do I setup replacement wireless tv box ISB7005

When I setup box it defaults to WPS screen directions. I use a ISB7500 as a main unit and as far as I know acted as the WPA for the wireless ISB7005; it has no WPS button. The system comes in the house through a PACE 3801GHV; which has always had wireless disabled and has no WPS button either. Went

Questions

 • U-verse TV Equipment

644

3

0

0

Wireless TV Receiver SSID Config

Just had U-verse installed today and forgot to ask the technician how to change configuration on the wireless TV receiver. I want to disable SSID broadcast on the WAP which I know how to do. However I do not know how to change the wireless networking configuration on the wireless TV receiver. Can an

Questions

 • U-verse TV Equipment

2.5K

6

0

0

AT&T sent me a wired vip1200 Set Top Box to replace my Wireless VIP2500 STB. I hate AT&T!!!!!

@ATTU-verseCare @ATTCares  One of my 2 wireless motorola VIP2500 STB's died completely no lights 100% dead.  So attempt#1 to troubleshooting via phone app.  It claims to be sending a replacement receiver and I'll get a text message when the replacement order goes through. Of course it does nothing a

Questions

 • U-verse TV Equipment

991

4

0

Controlling receiver volume with Uverse Remote

Having trouble programming my Uverse Remote (S10-S4) to control my Onkyo HT R380 receiver.  I have programmed the dvd player and tv without issue, so I understand the process.  However when I try to scroll through the automated codes for the AUX button - it takes forever and never has a button that

Questions

 • U-verse TV Equipment

2.4K

2

0

0

Brand New Wireless Receiver with Red X and the Number 3 beneath it

I had a technician on live chat on Thursday night tell me to force a power reboot of my new wireless receiver.  The error, at the time, was that the setup box did not match the account.  I came to find out that this was a easy fix, because all he had to do was correct my account, apparently the wire

Questions

 • U-verse TV Equipment

611

3

0

0

Closed

U-verse TV Down - Troubleshooting and Things To Know From AT&T

Welcome to the U-verse TV Troubleshooting Hub! Your One Stop Shop For Your U-verse TV Needs!    Below are some helpful articles to troubleshooting your U-verse TV service! If you need immediate assistance, we highly recommend using our Troubleshooting Resolve Tool which a

Questions

 • Watching U-verse TV

72.1K

2

0

0

Can I swap my DVR/access point connection on one TV with a wireless receiver on another

I basically want to swap my wireless receiver & TV with the TV that is currently connected to the DVR and access point...

Questions

 • Watching U-verse TV

807

2

0

0

Wireless reciever ISB7005 infinite loop reset

I have had a long ongoing issue with one of my wireless receivers(ISB7005).  Ever since the Major update that added the New visual screen savers with the press ok to start one of my reciever has failed to stay on consistently.  We can get it to startup but every time it gets shut off it goes into a

Questions

 • U-verse TV Equipment

711

2

0

0

ISB 7000 Replacement try #2

Sorry for reposting this, but I attempted to deal with this a few months ago, and was told to PM u-@attu-versecare, which I did and received one response.  But when I replied to the response with my contact info, I never heard back from customer support again.  So once again I'd like to solve this b

Questions

 • U-verse TV Equipment

1.1K

5

0

0

No surround sound after uverse update

I came home today to find my wireless receiver had the standard message that it was unable to connect to the gateway and needed to be restarted. I clicked "OK" to restart receiver and after restarting it was unable to connect. I tried this three times and was unable to connect. I decided to restart

Questions

 • U-verse TV Equipment

939

3

0

0

Remote Conflicts

I have an older U-verse receiver with DVR - Model Number IPN4320-SG-A. I also have a U-verse wireless receiver Model Number ISB7005. I want to be able to use both receivers in the same room with two HDTVs so I can watch two sports events at once without having to use PIP. However, both remotes are c

Questions

 • U-verse TV Equipment

556

2

0

0

Renegotiating Contract - Lied to by customer service?

I have been a loyal Uverse customer for many years, even spreading the word to all my friends and coworkers to get the service. However, I feel like the Customer Service rep I spoke to a few days ago lied to me on a couple of fronts, now that I'm looking online. Here's what happened: Rather than can

Questions

 • U-verse TV Account

477

1

0

0

Wireless receivers only work when main DVR is unplugged, How intarnation do I resolve this issue?

My (2) wireless receivers and (1) hard wired receiver only work when the main DVR is unplugged. As soon as i plug in the main DVR, all three receivers start to reboot continuously. The tech that came over said I had a grounding problem which was a lie because I just had my house grounded not even 1

Questions

 • U-verse TV Equipment

588

6

0

0

New Install - Uverse Equipment Low Quality?

Switched to Uverse the other day (haven't had it since about 2013), but feel as though the equipment we received is extremely dated.  It seems as though this equipment is worse than what we had 6 years ago.  Do I have up-to-date equipment?  Should I be requesting something else.Things I've seen so f

Questions

 • U-verse TV Equipment

348

1

0

0

VIP1200 Receiver Volume Not Very Loud

The volume output from my VIP1200 is not nearly as loud as all other devices hooked up to the at same volume level The receiver is connected to TV using HDMI.Other devices I have connected on other HDMI ports are Blu-ray player and Chromecast. The TV is then connected to a sound bar using optical. I

Questions

 • U-verse TV Equipment

450

2

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.