I have an RC1 account (DirecTV with internet). I had called (8665951331) the loyalty office since March 7 to cancel my account and looks like every agent that I get on the phone is not capable to close my account. Very clear, every agent that I speak to " they refer me to the loyalty office" which t

I was going to cancel service and the loyalty department promised me a specific price for Fiber Internet. This was two months ago, every month I have to call spending at least 1 hour on the phone to get a price adjustment for the promised price.  How do I get ATT to fix this so my bill is consistent