
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
How To: Connect your Playstation 3 Wirelessly Connect your Playstation 4 Online Slow Speed Troubleshooting
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I have AT&T U-Verse with an ARRIS NVG589 and I know I need to go to the router IP address then Firewall-> NAT/Gaming and add PSN & PS4 IP to the device list. My concern is that it pops up the warning "The change you are attempting to make may cause AT&T U-verse TV to stop working properly." My conce
Questions
•
AT&T Internet Equipment
Hello, I recently got the AT&T 300 mbps Fiber plan, along with the Arris BGW210-700 modem/router that is provided with it. I have connected my PlayStation 4 (PS4) via LAN to it and it is able to go online and play multiplayer, with a NAT 2. However, my Download and Upload speeds on the PS4 are very
Questions
•
AT&T Fiber Equipment
Sometimes it happens daily, sometimes it's every other day. Sometimes its once a week. This has been going on for about 2 years.Things conected to the internet:1 computer3 ipads4 phonesa tvan xbox onea ps4
Questions
•
AT&T Internet Equipment
My new Sony Bravia cannot detect HDMI signal from Uverse box. I switched HDMI cables and still no signal.I have a PS4 and the TV detects the HDMI sigal from the PS4 at every port.So I used the HDMI cable from my PS4 for the uverse box and it still does not detect an HDMI signal.Is my uverse box bad?
Questions
•
U-verse TV Equipment
1Mb/s upload is proving to be no speed for simultaneously broadcasting and playing multiplayer games. The PS4 offers stream quality options to fit various environments, but even at the lowest quality setting, it won't go by without the stream dropping altogether a few minutes later. I've had no luck
Questions
•
AT&T Internet Features
My AT&T U-Verse Wifi modem (NVG589) will not connect to my Playstation 4. Ive tried, read and watched multiple things and nothing has seemed to do the trick to fix it. It is currently saying that my Playstation 4 cannot obtain an IP address and NAT Type. (I've been manually typing different things t
Questions
•
AT&T Internet Account
My PS4 upload is not even hitting 10mps upload even though my laptop, desktop and xbox one are getting 400mps upload. My download speed is good sitting at 600-800mbps .-I've tried wired ethernet connection with a CAT 7 10gbps cable-Reset my modem and let my ps4 be the only one connected- Changing
Questions
•
AT&T Fiber Equipment
I just had the AT&T guy and the DIRECTV guy over here a copulent of days ago. My PS4 was successful in obtaining an IP address, successful in establishing an internet connection, but the “PlayStation Network Sign-In” failed. I’ve reset both the router and the PS4 multiple times. Please help!
Questions
•
AT&T Internet Account
Hello, I recently got Fiber (300 mbps) and received the Arris BGW210-700 router. I've used Port Forwarding with my PS4 connection, but my download speeds are half of I should get and my upload is terrible (1-2 mbps). I read that to get a NAT 1 or DMZ I would need a static IP. I called support and th
Questions
•
AT&T Internet Equipment
CAn someone please explain to me in detail how to do?
Questions
•
AT&T Internet Features
A few days ago my ps4 suddenly couldn't connect to my wifi. My phone, tablets, and other devices can still connect perfectly fine though. I have restarted both my ps4 and router. I even restored my ps4 to the default settings. It still hasn't solved my issue. I took my ps4 to my brother's house and
Questions
•
AT&T Internet Equipment
Closed
Learn how to set up your device to AT&T Internet Setting up your equipment can be easy, or it can be hard. Depending on your level of expertise, will determine your course of action. Setting up Internet of Things like streaming devices, gaming systems, IP cameras, and Wi-Fi bulbs are pretty s
Questions
•
AT&T Internet Equipment
hello, I'm constantly getting lag spikes when I stream from my pc to my Xbox one or my ps4. my ping goes from 20-30 when im not streaming to 110-130 when I do stream. can anyone help me? thank you!
Questions
•
AT&T Internet Equipment
Just got 300 fiber installed today. Tech was here showed me my high speed and left. Everything was great for like 15 minutes. Doing Speedtest.com and it was super fast. 300 down and 300 up easy. Then I connect my PS4 to my new internet and I’m getting 1.5 down and 4 up. What the heck is going on! I
Questions
•
AT&T Fiber Account
So im on ps4 with an nvg 589 wireless and my speed tests run over my target download speed. But for some reason when i play games now starting march, i rubber band like crazy. It says about 100ms ping on average whilst in-game. But my game randomly rubber bands very frequently now. Any help? Ive had
Questions
•
AT&T Internet Equipment
I have a Unite Pro and I've tried port forwarding and dmz to be able to play online with friends on the PS4. Does anyone know what to do? I can't figure this out.
Questions
•
Other Phones & Devices
I have the zte z700a homebase that I only use for my ps4. I am getting nat type 3 and not able to join friends chat or enjoy the online experience. I called at&t and zte and no one knows what to do. I know you can change the nat type to type 2, just don't know how. Anyone have a step by step guide t
Questions
•
Other Phones & Devices
We have had our home WiFi for 3 years now, and have suddenly gone well over the data limit for the past two months. Last month we maxed out the additional allowances, and are headed for the same this month with 4 days left. I am at a total loss, as we have far fewer devices connected than ever befor
Questions
•
AT&T Internet Account
Im having trouble getting my playstation 4 to connect to the playstation network. This problem is also appearing with the pc at the playstation site. Both addresses continually time out when trying to connect. I can log in fine from amobile network, my work network, etc. Only when connected to m
Questions
•
AT&T Internet Equipment