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Bill Higher than Expected

Your AT&T bill has never been easier to understand, but there are factors that can make the bill vary. Understanding these charges will help eliminate any surprises. PromotionsPromotions can make a huge difference to your monthly bill. Check on your bill to see what promotions are active and

Questions

 • U-verse TV Account

2.5K

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Accepted Solution

Official Solution

Missing Your BOGO Credits?

​One of the biggest problems we see on these forums goes something like this: "I bought two phones and they were supposed to be BOGO, but I'm being charged for the second phone." It's a simple problem, but the reasons are complex. This article can help figure out what happened and what to do about i

Questions

 • Wireless Billing

40.8K

176

Is Uverse trying to push away customers or was it just a bad rep experience I had?

I have been Uverse customer for multiple years (5+ at least) and they have helped me with promotions to reset price for a good download speed. Last year has been ~$45/month for 24mbps. The promo expired recently and when I called they had nothing meaningful to offer (quoting ~$70/month) and when I m

Questions

 • U-verse TV Account

496

3

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Worst customer service ever!

I have been dealing with their customer service and loyalty department for 4 months.  Brought over two lines from Verizon (biggest mistake ever) and they had a BOGO promo going on.  Sent me the phones and scheduled a time for someone to come set them up.  They had to cancel three times and since thi

Questions

 • Wireless Account

110

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Bill Higher Than Expected - Things to know from the AT&T Community

If your Home Phone bill is higher than expected, the following may have occurred:   Partial Month Charges Partial month charges will occur if services are added or removed during a billing cycle, prior to the bill date. Services Billed in Advance are prorated when they are added or remo

Questions

 • AT&T Phone Account

17.9K

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Not Honoring Agreed-Upon Terms

Grew up hearing horror stories about dealing with the phone company. After fifteen years without a landline, just got a landline, and now I understand.First call, to inquire about plans and rates? Waited on hold forever and was put back on hold at least four times. At end of forty minute call, I sti

Questions

 • AT&T Phone Account

325

6

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Cheated by an ATT sales rep

I was sold a promotion in May, add a line, get 1/2 off an iPhone 8.  Waited for the credits on the monthly bill, and when they didn't show, I called. Was told I was eligible for the promotion but that it takes 60 days to show up.  Waited, no credits on the next bill, called again, told again that I

Questions

 • Wireless Account

419

6

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HOW TO GET YOUR REWARD!

I see there has been a lot of drama regarding how to get your reward, the reward center, and the reward tracking. To make a long story short, I could not get in contact with anyone at the reward center and when I typed in my account information at the online reward center it said I didn’t have an ac

Questions

 • AT&T Internet Account

55

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Why is AT&T so willing to let a loyal customer leave?

I have been a loyal wireless, u-verse and internet customer for many years. My promotions are gone, my monthly rates are unpredictable and rising. ($167/mo for u-verse 200, 18mb internet, not to mention expensive wireless fees). When calling customer loyalty, I was told the best they could do was a

Questions

 • U-verse TV Account

161

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AT&T Switcher / Young America - Please help me talk to someone

Now that I've read about all the horror stories with this promotion and with Young America, I'm afraid i'm going to be in for a rough go of it. I made the switch from Sprint back in August and submitted my Switcher claim; however, I ended up entering the wrong amount, failing to account for addition

Questions

 • Wireless Account

859

19

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fiber opics pricing

My local Office called & told me once fiber optics was available at my address i'd get a call. Noone has called. I went to my local ATT Store, not a Authorized Retailer. The Rep said flyers were sent out, if i had the flyer or promo code i could use it to get a promo price. I have not received a fly

Questions

 • AT&T Internet Plans

92

0

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BOGO Offer after getting Buy One Get One Half Off

So probably grasping at straws here but wanted to see if anyone else has encountered something like this... My wife and I got the 2 new iPhone XRs using the buy one get one half off. Everything went smooth with that, opened a new line no problem. This was 2 months ago, since, it was the only promoti

Questions

 • Wireless Billing

2.5K

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Repeated Uverse Billing Errors and Issues - No Help!

Any one know who to contact for escalation on continuously having billing issues and errors with Uverse products and promotions? My bill randomly went up $60+ after I received a set top boxer receiver replacement since my previous equipment failed. This happens EVERY TIME I contact technical support

Questions

 • U-verse TV Account

264

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Promotional credit hasn’t come to affect

I traded two iPhones in for the 7 and the 7 plus when it first came out. I was supposed to receive 650 in credits for each phone but have not. I tried numberous times and got the same response, “it will come into affect in the next cycle”. I’ve given up on calling in, please help!

Questions

 • Wireless Billing

123

5

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Apple Watch Promotion Gone Wrong

Did anyone else purchase an Apple Watch Series 3 form their local At&T store during Mothers day? Well i did because I was told by an associate helping me & the manager that it was 50% off with the purchase of an Iphone 8 Plus and i had to do installments since that is how the deal works... total $43

Questions

 • Wireless Billing

63

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ATT Prepaid Charged $90 PLUS TAX for One Line and Never Received $50 Visa Card

I recently decided to change my ATT prepaid service from one plan to another. I've had ATT service for about a year but there have been some issues. What happened was I had just paid my bill for the month of March when I decided to change plans. The transfer system said that I would lose data but it

Questions

 • Account & Usage

620

11

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"Guaranteed" Rate has Holes

I think there are so many variations of plans with AT&T that even you reps give wrong information. Earlier this week, we moved to a "promotion" plan for 30GB family shared.  Apprently it would normally cost $40 for each phone but has a shared discount of $25.  And the woman said as long as we keep t

Questions

 • Wireless Billing

799

9

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Do you need to contact FCC ? Regarding AT&T's Samsung Promotion for Free 48 Inch Samsung Smart TV

I have read through these community forum posts from people who signed up with AT&T to get the Free 48 Inch Samsung Smart TV. People are still waiting.  They have spent hours on the phone with AT&T and Samsung, told many promises, and nothing happens. I was told by AT&T in April 2016 that if I signe

Questions

 • Samsung

746

5

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ATT promotions given and taken away / orders changed?

i signed up in July 2016 for promotion uverse internet and phone. July bill correct. then they changed my promotion!! They told me that was wrong of them to change my promotion, I was right I should get it... credited me. uverse voice social manager changed it back in 8/31/16.. It got changed again.

Questions

 • 2016

24

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Promotion still not on my bill!!!

I signed up for uverse double play (double pack install) in July 2016 with a Promotional rate for uverse internet and uverse phone voice. July bill was correct... Then they changed my promotion after my install in July.  They told me that was wrong of them to change my promotion. And I was right I s

Questions

 • 2016

18

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