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ATT "can't find" the promotion I was promised when I added a line!

I just spent an hour on the phone with customer service... where my issue was escalated to a floor manager, who promised me that he'd call me back from his own office in 2-5 minutes. That was 30 minutes ago... On December 2, 2016 I added a line to my account for my daughter. Even though EVERYONE els

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18

Unable to Get Help So Far - No Information Yet on ATT FIber AppleTV Promotion

Hello, I have tried to get some information on how to receive my AppleTV promotion for signing up for gigabit internet. My service was installed March 1st, and I can't get anyone to help. I have spent time on chat. I was supposed to have a supervisor call me, but that never happened. The customer se

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Compliment for customer rep via phone

Hi, I did not get the random survey for my phone call, so I'm writing to compliment a customer rep in Odessa, TX named Joe.  It was for U-verse internet only support and I called in via the 800-288-2020 number from California ~8:15 pacific time. I was calling initially thinking I'd have a very lengt

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AT&T Promotion for S8

I want to upgrade to an S8 from a S5 and currently trying to understand the promotions being offered by AT&T.  I'm getting different stories.  One store (corporate store I think) told me I would get a min of $200 off the price of an S8 if I turn in my S6 if it's in good condition.  They told me this

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To bogo, or not to BOGO deal?

I have purchased devices with the bow go deal expecting for one device to be free as promised. However I find myself arguing each month to fix my bill on several levels including paying for the free device. Who can I contact and your legal department before I initiate arbitration?

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Trade-In Promotion Problem

According to the web site below, if I purchase an iPhone 6 from AT&T, they will send me a confirmation e-mail which will include a promo code to get the promotional trade-in value. I received a confirmation of my order via e-mail, but it didn't include a promo code. http://www.att.com/shop/wireless/

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952

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Lied to When I ordered my service

On April 15th I ordered Direct Tv along with an unlimited plan from AT&T. The S9 Galaxy was ordered and 4 days later it had not shipped yet so we went to the store and picked one up. During this process I learned that I had been lied to on the phone about the promotions and costs associated with my

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69

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August's Galaxy Note 10 Promotion

Hello, I'm not sure I've picked the correct forum for this issue, but here goes... I am a customer of AT&T who was apparently given incorrect parameters for last month's Galaxy Note 10 200 dollar trade-in and 300 dollar reward credit promotion. Your customer service assured me my purchase, trade-in,

Questions

886

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U-Verse TV Free Soundbar Promo

I signed up for a U-verse TV/Internet package a month ago and was supposedly awarded a free JBL sound bar as a promotion along with Visa Reward cards. I've received the redemption information for the cards but have heard nothing on the soundbar. I did the AT&T "contact us" chat and U-verse support s

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My order has been messed up four times and counting...

Long post, but it's been a long week... On Tuesday, I placed an order online using the current promotion on iPhone XS (buy one get one $700 off). It went through with no issues. On Wednesday, I got an e-mail stating that my order was cancelled as they could not verify my identity, and to go to a sto

Questions

338

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U-verse Billing Problems

In early February 2017, I extended my U-verse service for a year, but now I am questioning my decision. Here is why.  On February 21st, 2017, I received an "Order Confirmation" email, saying:AT&T Service Total$ 61.00$ 0.00   Internet 24*$ 50.00 Internet 24 Promotion-$ 10.00 Phone 200$ 26.00 Phone 20

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902

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My bill is not correct, where is my promotion?

My promotions were on my account in July, taken off and then put back on my social media manager for internet and phone for 49.99 plus tax. I wouldn't of changed from DSL to uverse. Now taken back off. Please help fix this. I cant go through this for two years.

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310

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At a loss for how to proceed when AT&T claims right to refuse to honor their Apple TV 4k promotion

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

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How do I get customer service?

Does ATT have any actual customer service reps? What is going on? I need assistance with my account and ATT is unable to provide customer service? This is crazy! The numbers provided to call customer service are useless!

Questions

339

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Law Enforcement Discount

I purchased an iPhone X in August and was told with my LE discount, I could come in at anytime for the duration of my contract to get the free phone. (LE discount is buy one get one free). So I called today to go in and they told me I had to pick it up within 14 days of purchase. Anyone know a way a

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132

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Never got the ATT $650 credits towards iPhone 6 trade-in for new iPhone7

Hi, under the $650 credits promotion last year, I have paid off my iPhone 6 and traded it in for an iPhone 7. It's been more than a year and the $650 credit never kicked in. I'm still paying for the iPhone 7. I tried opening multiple cases with the customer support but never heard back from anyone.

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213

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AT&T gift card offer.

I feel so violated, lied to and overall disgusted over how AT&T is treating their customers.A few months back I signed up with a promotion o0f a $300 gift card, I did this over the phone with AT&T directly, not a 3rd party. The promotion was a gift card. I was told it would take a few months to rece

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140

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I signed up with promotion from AT&T to sign up for Autopay for $50.00

I signed up with promotion from AT&T to sign up for Autopay for $50.00 on January 2016. I have called 2 times every month. Every months is waiting for 30-40 minutes. Agents don't know anything. They ask for email they have no record of previous call/chat its frustrating when will I get my card? its

Questions

153

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Account Audited and Promotions Removed

So when looking for an internet service for our new house, we were told by an AT&T representative that we would be able to receive the Fiber 1000 for only $20 a month for our first year. I know it sounded to good to be true, but the rep said we'd get that price since they were showcasing the Fiber i

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186

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ATT Prepaid Charged $90 PLUS TAX for One Line and Never Received $50 Visa Card

I recently decided to change my ATT prepaid service from one plan to another. I've had ATT service for about a year but there have been some issues. What happened was I had just paid my bill for the month of March when I decided to change plans. The transfer system said that I would lose data but it

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