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redeeming U-verse Amazon Prime Promo ??

how do i actually get the amazon prime reward on recent U-verse promotion. We had the installation done, but no one at At&T is able to tell me what happened to the prime promotion, that i have on my order summary.

Questions

 • U-verse TV Account

15.9K

7

0

0

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Official Solution

BE AWARE : AT&T Customer Service bad treatment and information on BOGO Promotion IS TOTALLY SCAM!!

I went to one of AT&T stores in my area last year, they told me about a deal under the next plan where I wont be " Locked with a contract for 2 years " and the tarms are Buy one phone and get the other phone for free.I bought the deal, Since then my bill for the 2 phones is above a $150 every month.

Questions

 • Wireless Account

6.3K

17

0

Accepted Solution

Official Solution

Disappointed that AT&T didn't include Gear VR for Galaxy S8/S8+ pre-orders

While others are doing it, AT&T chose not to include the Gear VR for Galaxy S8/S8+ pre-orders.  I mean, come on!  It's not as if you were buying a $400.00 smartphone (what!? $400.00 for a smartphone!?).  The Samsung Galaxy S8+ that I pre-ordered and received yesterday cost me $849.00.  AT&T should h

Questions

 • Samsung

2.2K

7

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0

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Official Solution

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How do I redeem/track my GigaPower tablet promotion reward? (Austin)

Did your GigaPower come with a special offer or reward? Here is how to confirm and track it:

Questions

 • AT&T Fiber Ordering

1.1K

1

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0

Accepted Solution

Official Solution

iPhone trade-in ATT, Do I need to include accessories?

Does ATT want the accesories (earbud, charger, cables ) with trade in. Some buyers only want the phone?   [Subject edited for better exposure]

Questions

 • Apple

15.1K

5

0

0

Internet 24 Promotion Not Honored -- have email proof

Hello, There was an internet price increase on my May bill.  So, I went online to check other options.  I found an option that offered a $25/month discount for the Internet 24 plan.  My next bill did not reflect this discount so I called and chatted with AT&T reps.  They told me I would receive an e

Questions

 • AT&T Internet Plans

86

1

0

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Wondering how to designate trade in card for AT&T bill payment

I was wondering how to designate my promo card of $200 towards my bill payment if I'm on autopay.  I have no intention of visiting an AT&T store, so I can't just walk in with it.   Any ideas?

Questions

 • Wireless Billing

639

2

0

0

AT&T Not honoring promotion "GET4KTV"

Writing this message as a PSA: if like me you find yourself at the end of your patience trying to redeem the sign-up offer that ATT was running in February 2019, please make sure you file a complaint about ATT's deceiving promotional practices with the Better Business Bureau.https://www.bbb.org/cons

Questions

 • AT&T Fiber Ordering

471

3

0

0

Where is our $600 promotion?

We switched to AT&T in early December. The store employees were nice but did not know anything about our new Iphones and the whole process took almost 3 hours.  We left with the instructions and paperwork to submit for the $600 for the two Iphone 6s that we turned in. As our Verizon account was clos

Questions

 • Wireless Account

183

1

0

0

Why AT&T does not do what it promised (promotion)?

First off all, I have been using AT&T wireless more than 6 years and internet over 1 year. I moved my internet service from Time Warner to AT&T as AT&T offered better price. AT&T makes promotions on the phone and tells the conditions that apply. When I started using first promotion, I was told that

Questions

 • AT&T Internet Features

565

2

0

0

Has AT&T received my trade-in?

I purchased an LG G8 about a month ago through the $300 trade-in promotion. I sent in my prior phone, an LG G6, as that trade-in. I sent the trade in using packaging and a pre-printed label for a return that came with my LG G8, thinking that was the packaging that AT&T wanted me to use to send in my

Questions

 • Wireless Billing

129

2

0

0

Buy One get One Free Promotion

Is there anyway to get the credit without opening a new line? My wife and I need new phones but we already have service and don't need any additional lines.

Questions

 • Wireless Account

4K

15

0

0

gigapower price

what does gigapower price change to after a year of service?

Questions

 • AT&T Fiber Account

1.2K

1

0

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How to receive back my down payment on BOGO phones?

Hi.  I am frustrated with the BOGO offer because I ended paying for more than I needed.  I got four phones when I only needed two phones for my family plan of 4.  The salesmen at a corporate retail store had informed me that I was placing a down payment for both pairs of the "free" phones and the pa

Questions

 • Wireless Account

903

2

0

0

My billing is incorrect

Problems with Customer Service Representative and my AT&T Promotion On August 15th, 2018 I decided to add a new line to my account and upgraded my device and I did this over the phone with a ATT representative. I did not ask for my plan to be changed,

Questions

 • Wireless Billing

539

9

0

Buy One Get One Free Promotion

Why does this deal exclude CT?? I am seriously considering getting rid of ATT. All the money I pay for my "family plan" and when they finally offer a useful promotion my state is excluded? So ridiculous. Any insight on why CT is excluded from this deal?

Questions

 • Phone & Device Upgrades

389

5

0

0

ATT "can't find" the promotion I was promised when I added a line!

I just spent an hour on the phone with customer service... where my issue was escalated to a floor manager, who promised me that he'd call me back from his own office in 2-5 minutes. That was 30 minutes ago... On December 2, 2016 I added a line to my account for my daughter. Even though EVERYONE els

Questions

 • Wireless Billing

850

18

Liars in the store in Los Angeles California - lied about the promotion of 2 iPhones for verse

I am dealing with liars in a local store and nobody is helping. Since March I have been paying for 2 iPhones when it was only supposed to be 1 iPhone. They made get UVERSE TV for this promotion and have been non-stop lying to me since then. The manager and the employee. I even have texts with the em

Questions

 • Wireless Account

161

5

0

0

At a loss for how to proceed when AT&T claims right to refuse to honor their Apple TV 4k promotion

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

Questions

 • AT&T Fiber Ordering

155

0

0

0

Deceptive Internet 50 Promotion

I posted this in reply to another with same issue but am reposting to make sure this is seen by AT&T.  I signed up for Internet 50 at $40 a month. Installation went fine. Logged into account and it says Internet 50 service. The next day it changed to Internet 24. Chat tech told me a glitch during si

Questions

 • AT&T Internet Plans

360

1

0

0

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